Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Giga Tires is being dishonest, evasive, and refusing to honor basic consumer rights. I paid $169.53 on August 13, 2025 for a tire that arrived the next day, and it was defective right out of the box. The tire cannot be balanced, cannot be used, and is worthless.I have sent this company over 20 emails, and all I get back are the same copy-paste nonsense messages demanding documentation. Giga Tires refuse to take responsibility, refuse to follow their own return policy, and keep stonewalling me.This is absolutely unacceptable. The item is defective, period. I demand a full refund of $169.53. If they want their junk tire back, they must send me a prepaid return label. I will not spend another dime to fix their mistake nor I will not pay $120 for "inspection".

  Business Response

  Date: 09/29/2025

  Were very sorry for the trouble with your tire and the frustration this has caused. As mentioned in the email you received, **************** needs a photo of the damaged tire, ideally with the issue circled, to evaluate the claim. If a customer chooses not to provide photos, **************** then requests an inspection report instead.
  If you can send them the picture, that will be valid enough for the team to proceed with the evaluation.
  Thank you!

  Customer Answer

  Date: 09/30/2025

   
  Complaint: 23946865
  
  I am rejecting this response because:

  not acceptable! If merchant refuses to stand behind its product and proceed with return/refund, I will be filing dispute with my bank. 
  

  Business Response

  Date: 10/06/2025

  Were very sorry for how upsetting this experience has been. Just to clarify, **************** just needs a clear photo of the damaged tire in order to verify the issue and move forward with your return or refund. Those are the required steps in our process to ensure every claim is handled accurately. Once the picture is received, the team will review it promptly and work to resolve this for you as quickly as possible. 

• Initial Complaint

  Date:09/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 15th my mother passed. I had to transport her ashes from ******** to ******** for burial. I ordered a tire in ********, by the time I made it to ********* ******** it blew out on me. So I ordered 2 additional tires and ended up having to pay for a hotel stay for over a week (because of labor day weekend) while I wait for shipping. I had them installed and made it 50 miles before those blew out.. I ended up having to rent a uhaul and car dolly to literally tow my car from ******** to ********. Now I'm out almost $1,000 for the hotel stay and over $1,000 for the uhaul and car dolly.. and I paid for 2 more tires I've sent pictures, inspection report, videos for over 2 weeks now, and no refund. No warranty claim, nothing. I cannot PROVE one of the three tires, but I can 2 of them. Now I'm out thousands of dollars. It's not fair, nor is it right. I plan on contacting an attorney today for civil litigation.

  Business Response

  Date: 10/03/2025

  Were very sorry to hear about your loss and the difficult experience youve had with the tires and the claim process. We completely understand how upsetting this has been. For warranty claims, we do need the tire itself to proceed with the review and resolution. For one of your orders, our team is already generating the return labels so the process can move forward. We regret the frustration this has caused and appreciate your patience while we work through it with you.

• Initial Complaint

  Date:09/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/4 I purchased some tires at an advertised price from Giga tires. They gave me me a confirmation and tracking number for the order. Four days later the tires still did not ship so I contacted them to see why. They told me that the order was canceled and they sent a cancellation email that I never received. I ask what was the reason for the cancellation and they said the tires were out of stock. The tires were not out of stock and I let them know they should honor the price that I purchased them at. They told me they could not and the best they could do is ten percent off. I let them know that that is false advertising and bad business.

  Business Response

  Date: 09/11/2025

  Were very sorry for the frustration this caused. Since we work with several warehouses to offer the best prices possible, there are times when a specific inventory or price sells out before our site updates. Unfortunately, this can result in the tires showing as available when they are no longer in stock at that price. When this happens, the next best available price is published instead. We know this isnt the experience you expected, and we sincerely apologize for the inconvenience. Your feedback helps us improve, and we appreciate you bringing this to our attention

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23870117
  
  I am rejecting this response because: Your website would have not let me order those tires if they were sold out or out of stock. You are telling me that you are advertising tires you don't have? Giga tire needs to stop misleading people and honor the price that you advertised them for.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/18/2025

  Were very sorry for the frustration this caused. Please know we are not trying to mislead anyone. Since we work with several warehouses, sometimes stock doesnt update in real time, and in rare cases an order may slip through before the system refreshes. We understand how disappointing that can be, and we truly apologize for the inconvenience. 

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of tires from ************************. During the purchase process it clearly states in multiple places the ***** brand tires I purchased come with a road hazard warranty (and I have screen captures of the entire purchase user experience to show). This is the exact reason why I chose to purchase from them. The warranty clearly states the tires are covered up to 100% Free, a $185.44 Value - which it includes specific language that punctures are covered.Unfortunately with only 400 miles on this new set of tires, I experienced a puncture on the edge of the tire that my local tire installed said is un-repairable. After speaking with multiple agents at Giga Tire, each told me a different story. Two deny the warranty, and a third who looked on the website and saw the exact language I was referring to. I then asked to speak to a supervisor who finally told me, yes there is a warranty - but they have to refer me to another company for that. She left the call stating she would email me the information to file a warranty claim, along with her full name and contact. She never emailed me and completely blew me ****** a consumer who made a purchase decision based on clear language presented during the purchase process specifically about warranty, I feel helpless being scammed by this fraudulent business behavior. I am seeking one warranty replacement tire $170.94 total. As stated during the purchase process.

  Business Response

  Date: 09/05/2025

  First, please allow me to apologize for the frustration youve experienced. I understand how important the road hazard warranty was in your purchase decision. I want to assure you that Giga Tires is not a scam, we value our customers and stand behind the information presented during the purchase process. The road hazard warranty you referenced does require a claim process and evaluation to confirm coverage. Our customer service team has confirmed that you are already in touch with them, and they have provided you with next steps.

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23784725
  
  I am rejecting this response because:

  Wrong - your customer service has stonewalled me insisting they will not warranty the tire. 
  

  I did however correspond with Kumho Tires USA and they confirmed it is your contractural obligation as a Kumho reseller to do so.  In light of your failure Kumho allowed me to directly file a warranty claim with them after I forwarded the litany of runaround to them.  Your supplier is aware of your business practices.

  I will also add that your customer service said a s**** in a tire is not a road hazard.  Kumho USA said it absolutely is.

  To make it right you should immediately be refunding me the cost of the replacement tire  

  order #********

  Cost $184.90

  Otherwise - Giga Tire is indeed a SCAM.  Your company puts the tire warranty in front of you then does the bait and switch the definition of a scam! 

  Very Truly Yours,

  ******* A *********

  Business Response

  Date: 09/18/2025

  I completely understand how frustrating this situation must feel, and I truly appreciate the time youve taken to explain your concerns.Ive carefully reviewed your orders and would like to provide clarification:
  - On 07/01/2025, you placed order #******** for four (4) Kumho tires. This order did not include Tire Coverage.
  - On 08/22/2025, you placed order #******** for one (1) of the same tire model, this time with Tire Coverage added.
  Since the puncture was reported on 08/22, the same day the second order was placed, the damaged tire would have been from your July 1st order (#********), which unfortunately did not include Tire Coverage.Just to clarify, the manufacturers warranty from ***** covers defects in materials and workmanship, as well as mileage (treadwear coverage) depending on the model. However, it does not extend to punctures or other road hazard damage. Road hazard coverage is only available through the optional Tire Coverage plan, which was not selected on your original July order.I know this may not be the outcome you were hoping for, but we must follow both ****** manufacturer warranty terms and our Tire Coverage policy. I truly regret any disappointment this has caused, and I appreciate your understanding.

  Customer Answer

  Date: 09/22/2025

   
  Complaint: 23784725
  
  I am rejecting this response because:

  - - -

  You emailed me this same drivel.  And this was my reply to you via email.  
  

  - - -

  *******
  
  Kumhos warranty doesnt cover it? Wrong!  ********* approved my warranty claim and sent me a reimbursement check for $183.90, the full cost of the replacement tire and maintain, in writing, Giga Tires is in breach of your reseller contract.
  
  Certainly proves Kumho USA is a solid company and stands behind their product. Kumho USA confirmed punctures - like a s**** are absolutely considered a road hazard. The Kumho ***************** was super easy to deal with, kind, and profoundly apologized for my experience with Giga Tires.
  
  ******* why you even sent me this bogus email is beyond me.  However you certainly look foolish.  My BBB claim against your company stands. Your email further proves my claim. 
  
  WRONG! Sheesh ?? 

  - - -

  here is your reply for the record:

  Hi **** *********,
  
  Thank you for your reply and for sharing the outcome with Kumho. Im glad to hear that their warranty team was able to resolve this for you directly.
  
  I regret that our earlier communication added to your frustration. Please know that your feedback has been shared internally so we can continue improving how we assist our customers in situations like this.
  
  We appreciate your time and the opportunity to learn from your experience.
  
  Thank you,
  *******
  Senior **************** Representative

  - - -

  So in the end - everything you told me was FALSE.  Yet you still needed to send me an other email which rubbed my nose in it.   In the end your supplier confirmed your company is in breach of their reseller contract and you blatantly lie to your customers. 
  

  THIS CLAIM STANDS - YOU TREATED ME, YOUR CUSTOMER IMPROPERLY AND YOU COME ACROSS AS FOOLS.

  NO PLEASE STOP BOTHERING ME - ENOUGH!

  Sincerely,
  
  ******* A *********

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of tires from Gigatires LLC off of **** on August 10, 2025 in the amount of ******, ****** including taxes and recycling fee. The order number is ************** and tracking number is ************. The order details were for (4) Accelera Omikron CT 225/65R17 103Q *** from company Gigatires, LLC ****************************************************************************************************************************************************. **************** is *****, which delivered (2) Accelera Omikron CT 225/65/R17 LT ******** AS All Season. I have reached out to the business listed above by instant message through **** because we are instructed to by **** with no resolution currently.

  Business Response

  Date: 08/26/2025

  Hello, thank you for bringing this to our attention. Were very sorry to hear about the mix-up with your order and the inconvenience this has caused.
  Can you please confirm if youve received any emails or other communication from us regarding your case? In some situations, a resolution may already be in progress, but confirmation will help us better assist you.
  If a refund is issued, please note that depending on your payment provider, it can take up to 7 business days for the funds to appear back in your account.

• Initial Complaint

  Date:07/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered tires had them mounted at tire shop they had trouble trying to balance them i drove the truck it has bad vibrations and so noisy I brought them to 2 more tire shops witch tried there best truck still had bad vibrations and noise so I ordered a new set of tires from same place and took those tires off in one week less than 100 miles and the refuse to take them back

  Business Response

  Date: 07/23/2025

  We're very sorry to hear about the trouble you've experienced with your tires. We understand how important it is to get this resolved, and we see that youre already in contact with our customer service team who are actively working on a solution. Thank you for your patience as they continue assisting you!

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered tires from Giga tires on 6/13/2025. I received them on 6/16/2025. The tires are for a motorhome. Commercial tires have a DOT date on them. The tires they sent are already almost a year and a half old. Dates were 0224 and 0324. Motorhome tires have to be replaced every 5-7years. So thats already taken almost 25% off the lifespan of the tires. I called the company to see about getting tires that are newer at least 6 months or newer. She stated that they can't guarantee that the tires will be newer if I reorder tires. She also stated that if they are at least under 3 years that they will be fine. That would be almost half the life of the tires. I asked about getting a discount on the tires hoping for at least 35% as the tires are already at 25% of the life of the tire. She stated no they couldn't do them on these tires and the most they could do is 5% buy I'd have to reorder new tires in order to do that. Also everytime I call this company I am told the wait time is ***** minutes which is ridiculous for a company. Ive called them 3 times and everytime there is a long wait. This last time I called I was told that it would be a ***** minute wait. It ended up being almost an hour wait. I would like to either receive newer tires or get at least a 35% discount. Tires shouldn't be that old already when received.

  Business Response

  Date: 07/18/2025

  Thank you for sharing your experience. We sincerely apologize for the delay and for any frustration this situation may have caused.
  As our customer service representative explained, all of our tires are brand new and stored to ensure they remain in excellent condition until they are sold. The *** dates you received, 0224 and 0324, are well within industry guidelines. Most manufacturers and tire experts consider tires less than three years old to be new and completely safe for use, especially when stored properly.
  If the tires have not yet been mounted, you are welcome to return them. We will be glad to assist you with the return process. Please note that we are not able to guarantee more recent *** dates on replacement orders due to how inventory is managed.
  We also apologize for the long phone wait times. We recognize how important your time is and are actively working to improve call response times and the overall customer experience.
  Your feedback is valuable and helps us continue to improve. 

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gigatires, LLC To: Returns/Warranty/Management DepartmentsHello,On 5/16/2025 I placed an order(94251280) for (4) Prinx R/T 295/60/20 tires. They were delivered to your contracted installer TireChoice for installation. The installer stated that 3 of the 4 tires could not be balanced and were out of spec and that I would need to work it out with Giga-Tires directly. Giga Tires customer service could not answer whether I would be reimbursed if I spent another $150 to have them reinstall my original tires. Giga Tires customer service also couldnt tell me if I would be sent replacements or if they would issue a refund which would be less the shipping I paid. I decided it didnt make financial sense to do either option. On 5/27/25 I took my vehicle to an offroad shop that specialized in offroad tires and uses a Road Force tire balancer. After spending another $140+tax they indexed all 4 tires and two were found to be out of spec and could not be balanced causing severe vibration at 55+ mph. I have attached their report and the inspection report from TireChoice. At this point Im requesting you choose one of the following options or Im going to dispute this purchase with my credit card company. I purchased four NEW tires that should be in good working condition and I received 2 defective tires from Giga Tires. Option #1 -Refund 50% of my purchase price in the amount of $414.46 plus half of the second installation cost I spent of $74.90 for a total of $489.36 Option #2 -Send (2) replacement tires to Suncoast Customs and a shipping label to return the two defective tires to Giga Tires as a warranty claim. The replacement tires must be sent before the defective tires can be mailed back as they are on my vehicle currently.

  Business Response

  Date: 06/04/2025

  We're very sorry for the trouble and frustration youve experienced with your recent order. We understand how disappointing it is to receive tires that did not meet your expectations and required additional time and expense to assess. Please know that our customer service team has received your request and they are actively working on a resolution. We sincerely apologize for the inconvenience and appreciate your patience. 

• Initial Complaint

  Date:05/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order through their **** store, the item was not shipped and there is no responses from the business to messages though ****, no one answers their phone number for customer service, it's as if they dont exist.

  Business Response

  Date: 06/04/2025

  We're very sorry for the experience you've had. Please know that our customer service team has been informed of this issue and will be working to resolve it as quickly as possible. We truly apologize for the lack of communication and delay.

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23328094
  
  I am rejecting this response because:

  There wqas ample time to respond and follow up. This is not a valid response for a responsible business.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/18/2025

  We are very sorry for the inconvenience and the lack of response youve experienced. That is not the service we aim to provide.
  We will inform our customer service team immediately so they can review your case and see how they can assist. Thank you for bringing this to our attention.

• Initial Complaint

  Date:05/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 Bridgestone Turanza LS100 tires for $81.18 each from Giga Tires on May 1, 2025. The order was confirmed, and tracking numbers were issued. The following day, the order was canceled, citing out of stock. However, the same product reappeared on their site listed as in stock at $164.82 per tire nearly double the price.I emailed requesting that the original price be honored, but they never responded despite their 48-hour reply policy. This appears to be a bait-and-switch pricing tactic and is deceptive and unacceptable.

  Business Response

  Date: 05/09/2025

  We're truly sorry for the frustration and confusion surrounding your recent tire order. We understand how disappointing it must have been to see your order canceled, especially after it was confirmed and tracking numbers were provided.
  Giga Tires partners with over ***** warehouses across the country to bring our customers the most competitive pricing and widest selection possible. However there are rare instances where stock availability may not update in real time. In such cases, an order can unfortunately slip through before the warehouse notifies us of an out-of-stock status.
  That said, were glad to see in our system that you were later able to repurchase the same Bridgestone Turanza LS100 tires at $81.18. We hope they arrived as expected and met your needs.
  We regret that we weren't able to respond to you within our stated timeframe.