Reviews

Review Details

• Review fromGary A

  Date: 11/28/2024

  1 star
  Purchased a $220 pair of Wolf and ******* shoes and after one wearing developed a heel blister.Despite having bought 2 other pairs which were fine they offered no assistance.Even the store mgr of their *************** store couldn't believe they offered no help.I was so disappointed in their response I sent another message to customer service and there was no response.Never do business with a company that has such poor customer service.

• Review fromJoseph C

  Date: 12/10/2022

  1 star
  I would give them zero stars if I could. You want to talk about the rudeness of people in business WOW!!! They definitely take first place. I've been wanting to buy a pair of wolf and shepherd shoes for years. I'm a New England Patriot fan grew up in ************* my whole life where ***** is household name. The moment I saw him in a pair of wolf and shepherd shoes I was like **** those are really nice. So here I am a few years later going to splurge. So I picked out a couple and put them in my basket. I narrow it down to one pair. I go to check out and I see them at $129, I was like alright. So I buy them I get them and totally not what I expected. I'm a size 12, the shoes we're about 2" too big. When I went to send them back they said sorry no returns or exchange on sale items. First of all nowhere did it say that and second I definitely would not have bought them, specifically on the grounds I never purchase items on line that can't be returned especially never trying on a pair. I emailed them first then I called, nobody answered, I did get a call back and was told to take pictures of the shoes at every possible angle including the box and packaging. You are only aloud to wear them in your living room. So they agreed to give me a store credit but I had to ship them back at my expense!!! ARE YOU SERIOUS!!!!! So I suppose this is a small price to pay to learn how greedy this company is. I'm guessing they need to pay Gronk a hefty price to sell a **** companies shoes. Believe me when I tell you. Just call and talk to them it's like they are ****** before you say one word. There are way cheaper shoes that look and feel a lot better then this wannabe company. It's funny after I purchased them they were not on sale anymore, maybe a couple of rejected pairs they needed to get rid of.

  Wolf and Shepherd

  Date: 12/15/2022

  Hi Joseph, I am so sorry to hear about the frustration you faced!
  
  The pair you purchased (SwiftKnit Derby Heather Gray Size 12) was marked down as "Final Sale" during a promotional window. We aim to ensure our customer communications are clear when doing promotions such as these. Therefore, "Final Sale" is denoted on the product page and in cart during the time of purchase. We also have it on our FAQs as well.
  
  Products purchased that are "Final Sale" are not eligible for a return for a refund or an exchange.
  
  After reviewing correspondence, it seems our CX team was happy to offer a one-time exception for Store Credit given you would return the pair at your expense. We do not offer return labels since final sale items are already ineligible for a return, however, we wanted to offer that store credit exception regardless. We understand this pair may not have worked out for you, but we would love for you to try our other styles to find the perfect fit.
  
  We're happy to honor it if you were to reach out to ****@wolfandshepherd.com, please let us know!
  
  Thank you so much for your feedback around our policies. Our customers' opinions are extremely important to us, as we are always evolving and evaluating our polices and procedures.

• Review fromHank S

  Date: 09/03/2022

  1 star
  Very poor customer service. Called twice and emailed the company to ask about a possible size exchange. No return phone calls or email. Does anyone even check the messages at this company?