ComplaintsforBelkin

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a screen protector when i bought a new iPhone 14 on 01/10/2024. This was the only screen protector that ******* offered.I was advised to keep the envelope the protector came in and to register the product, as it had a Lifetime Warranty. I did that on the day of purchase.By the end of March, the protector developed a bubble and eventually cracked. I filed for a replacement. Sending pictures of the damage, the product envelope with the bar code, product ID and the price.Subsequently the have been four(4) additional denials/ requests for information, which had all been given previously.All i want is for the warranty to be honored and the screen protector replaced

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  the lifetime warranty on the glass screen protector that is applied by an Apple retailer is false and misleading.If you have more than one request to replace Belkin complicates the process to replace so the consumer will have to spend 4 to 6 hours processing only to find that Belkin requires the customer to courier the damaged screen saver back to them leaving your phone unprotected while you wait for the replacement.This is not explained in the warranty information nor at the retailer The cost of the product is 3 x what you would pay elsewhere so I assumed the service would equal the price point but no such luck

• Initial Complaint

  02/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  After trying to place an order 3 times on the web site:Order one excepted, then rejected ( with no detailed explanation)Order two simply could it be completed on the web site ( when in contact with a CSR they chat was told to call their support line and they would address it - they informed they could not and due to new software there were system glitches )Order 3 was place again on the website paid and processed by PayPal for pmt, order excepted but NOT PROCESSED by Belkin.When speaking with Belkin CSR supervisor they would not take place an order over the phone and refused to let me speak with a manager in order to place an order in person.Calls to the corporate office went in answered

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I filed a warranty claim with the company for connected equipment that fried during a surge. I detailed the facts in their claim form and subsequent correspondence. Despite this, the company failed to honor the claim. The equipment was smoking and failed to power on immediately after a close lighting strike, despite it being in fine working condition just a few minutes prior.

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Outdoor plug has stopped working within warranty period. Supplied invoice to tech support they could not replace due to it being out of stock. Have spent hours trying to get them to process a reimbursement they claimed would be sent out but to no avail. Pathetic and useless outsourced phone and email customer support resulted in the ******************** complaint.

• Initial Complaint

  12/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Belkin sent me the items in 5 separate boxes but refuses to give me more than 1 return label. How am i supposed to return these with only 1 label. Then the representative tells me to use the same label on all the boxes. That is not right. This is not how it should be done. Then I am told nothing can be done after wasting 40 minutes on the phone. I have been scammed out for $447.83 even though I am within the return policy. I bought these as gifts and they arrived damaged and now it is becoming a problem for me dealing with this company.

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Belkin has refused to provide any way to contact customer service and has not provided a return label for a incorrect item received. Belkin informed me that I would need to contact another team after spending an hour on the chat with Belkin. Belkin needs to refund this order or provide a paid for return label so they can receive this item back at their expense and not my own.

• Initial Complaint

  11/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  3 months ago I went to the Apple Store to get a glass screen protector for my iPhone 12. They sold me a Belkin protector and said it has a lifetime guarantee so if it cracks theyll give you a new one for free. So I went online and registered my protector on Belkin.com and set up an account using my email address and an iPhone generated strong password. Then set up Face ID so I could log back into my account easily. A few weeks ago my screen protector cracked. So I went to Belkin.com to sign in and get a new one and it didnt recognize my password. So I tried again. Remember, Im not typing my password incorrectly Im just entering my email address and apple keychain is entering the strong password automatically so theres no way Im getting it wrong. Still didnt recognize it. So I thought, ok, Ill just hit Forgot Password? and enter something super easy so I can get into the site. I touched Forgot Password?and a box popped up that said Enter your email address here and well send you everything you need to reset your password. So I entered the email and waited. Nothing. I tried several more times over the next few days and still nothing. So I have no way at all to get onto the Belkin site to access my registered protector and get a new one. So I went to the Apple Store to see if they could help me and they cant. In fact, the employee who helped me said his mother went through the same thing and she had to call Belkins customer service number. They told her that they couldnt help her unless she had a proof of purchase. She said I registered it online, thats my proof of purchase. They refused to help her until she cussed them out for a while. Im not going to put myself through a stressful phone call. They advertise a lifetime guarantee and then make it impossible- or a giant headache- to get a new screen protector. Its fraudulent behavior and terrible customer service.

  Business response

  12/05/2023

  Hi there,
  
  We received this letter via email and has now started working with the customer. We will reach out to the customer help her with her login issue as well as her issue with the warranty claim. Note though that the product is already obsolete so we will work with the customer and provide options.

  Customer response

  12/05/2023

   
  Complaint: 20902695
  
  I am rejecting this response because:

  the response from Belkin was too vague. 
  I do not feel that if I accept this response that Belkin will actually help me with my login question or uphold their end of the guarantee to replace my glass screen protector for free (for life) especially since, in their written response to this claim, they states that the product (which was only purchased a few months ago) is now obsolete. I need them to guarantee that they will refund the purchase price of the original screen protector (approx. $50) and supply me with a new one for free. If Belkin no longer makes one, than an equivalent from another company will do as long as it is in good condition and made for an iPhone 12. I am no longer interested in having a registered account with the ********************** Company so an offer to help me with my login issue is both irrelevant and an insult. Belkin caused the issue in the first place,  very much on purpose, so that they dont have to honor the guaranteed product replacement. 
  Sincerely,
  
  *****************************

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On or about September 25 lightning strike occurred near my house and damaged multiple electronics, including two items that were plugged into two Belkin surge protectors. Using the connected device warranty that **** provides for their surge protectors, I mailed to them the defective surge protectors at expense according to their procedures. Beginning on November 6 I started calling trying to follow up and get a status on my warranty claim. **************** was unable to find any record of receiving my warranty claim and said they would escalate my concerns. I called again on November 9 and customer service again stated similar promises and said that someone would call me within 48 business hours. I called again on November 14 and was provided the same promises again. On November *************************************************************************** stating that there is nothing wrong with them. I called customer service and they stated they had no record of it being sent back and **************** stated that it was not procedure for them to ship back items sent in for a warranty claim. **************** stated they would escalate it to the warranty department, who would call me back within 48 business hours. to this date, I have not received a single phone call back and no resolution or explanation has been provided. I am requesting that Belkin honor there, connected equipment warranty and reimburse me for the damaged connected equipment according to their connected equipment warranty, and refunding me for the already purchased replacement surge protectors

• Initial Complaint

  08/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Belkin has a product called ****. **** is a smart switch which can turn on turn off lights via voice command through ******************* The products are currently useless to control via ****************** for voice commands. After investing couple hundred dollars for switches I voice command due to being elderly with limited mobility the switches failed to take voice commands. In ***** *** on phone the **** skill must be enabled. Every now and then the skill has to be enabled again. Always restored operation. Had to re-enable again but this time myself and thousands of other people cannot enable. To enable on Amazon ***** you must enter **** account email the next screen enter password. When password is entered the form immediately goes back to email entry screen. Endless loop and therefore no way to enable. Belkin **** will not respond to review complaints, inform consumers, offer solutions, reply to requests for service via ********* Totally silent from multiple attempts via various methods to resolve. Apparently they use AI for chats and make boilerplate responses of interest but in reality totally useless to me. Nothing comes out of any attempts. Look at reviews on Amazon ***** *** under skills then look up ****. The company is trashed badly. Myself and thousands of others are now stuck with expensive devices which are useless to control via Amazon ***** voice.

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