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Business Profile

Coin Operated Washers and Dryers

WASH

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Operated Washers and Dryers.

Complaints

This profile includes complaints for WASH's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WASH has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • WASH

      2200 195th St Torrance, CA 90501-1120

    • WASH

      100 N Pacific Coast Hwy 12th Fl El Segundo, CA 90245-4359

    Customer Complaints Summary

    • 122 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The machines that wash connect owns and operates at **************** apts in ********************* are always broken and when you request a refund for a machine that did not wash it dry your clothes they do not give it. Then you put in a work order for the broken machine they come out say they fixed it but it is still broken

      Business Response

      Date: 07/02/2025

      Thank you for taking the time to share your concerns. We sincerely apologize for the inconvenience you have experienced with the machines. We completely understand how frustrating it is to experience repeated issues and feel that they have not been resolved to your satisfaction.

      At this time, we unfortunately do not have enough information to locate the specific machines in question and fully investigate the matter. To help us address this promptly, could you please provide us with:
      - The full address of your property
      - The 6-digit machine ID number(s) for the equipment that is not working properly

      Once we receive this information, we will dispatch a technician to inspect the machines and ensure they are in full working condition.

      Kind regards,

      WASH


    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a damaged clothing claim and submitted the photos as requested by their customer service and they replied that someone will come and inspect the damaged clothing and then they ghosted me and closed the case without resolution once in May 30 and again on June 7, 2025.

      Business Response

      Date: 07/02/2025

      Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration this experience has caused you.

      Please allow us to look into your claim in detail, including why your case was closed without resolution on May 30 and again on June 7, 2025.

      A member of our team will follow up with you directly as soon as we have reviewed all the information. 

      Kind regards,

      WASH

      Customer Answer

      Date: 07/10/2025

       
      Complaint: 23504582

      I am rejecting this response because: No one from the company has contacted me yet.

      Sincerely,

      Shaimaa Elbalkiny

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was told to mail in old cards as j moved out of apartment. One card had $40 of credit and the other $32. On approximately 4-1 cards where mailed to address provided. Saying they did not receive and unwilling to give a refund. Total of $72 stolen.

      Business Response

      Date: 05/23/2025

      Thank you for bringing this to our attention. We're sorry to hear about your experience and understand your frustration. In order to properly investigate your claim, can you provide any of the following info? 

      -The date & address to which the cards were mailed
      -Any tracking information or proof of mailing, if available

      If you have questions or would like immediate assistance regarding this matter, please feel free to contact us directly.

      Kind regards,
      WASH

    • Initial Complaint

      Date:04/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A properties dryer broke. We've been trying to get it ***laced for over 2 weeks, since it breaks every time it starts. the service *** who is supposed to ***ly within 24 hours never ***lied after daily calls a supervisor spoke to them. A service *** still never called us back. Now the front desk says he already fixed it and is denying a ***lacement because he was able to cancel the error code.

      Business Response

      Date: 04/22/2025

      To whom it may concern, unfortunately we are unable to verify the service history and review the customer claims due to the lack of a physical address. We ask that the customer provide a property address so we can better assist.

      If you have any questions or need immediate assistance, please give us a call at ************ or email us at **************************************************************************************************************.

      Kind regards,

      WASH

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested maintenance on the WASH machines in my building and every time they resolve my support tickets nothing is done to repair the machine. Not once has the out of order error been removed or power restored. I have spent way too much money on these failing machines and now I have to call them every time I need a refund because of machine failure. Horrible business horrible response time. They are not the best laundry company skip them at all costs

      Business Response

      Date: 04/04/2025

      Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience this situation has caused.

      According to our records, the first repair request was placed on March 29th, 2025, for a dryer taking money but would not start. On the 31st our technician visited the property to evaluate the machine and determined it needed a new part to complete the fix. This repair is still on hold pending a part and out technician will be out as soon as possible once we can complete the repair. Thank you for your patience as we work to resolve the issues.

      Additionally, if you need a refund for lost funds due to the machine malfunction, we will need to gather any transaction information you have in order to verify a fair refund amount. Please email us at ************************************************************** with your transaction details so we can better assist with your refund request. 

      Kind regards,

      WASH

    • Initial Complaint

      Date:03/31/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March ****** I attempted to load $10 onto my laundry card using the property machine (ID: IGF 481). However, I was issued a new laundry card (No: 1447326[013]), which has no value on it. I would like to return this card and request a *********** is what WASH replies me: For laundry cards that were accidently purchased we do not issue refunds. We advise either keeping it as a backup card.And they don't solve the problem by phone, instead they would put you on hold FOREVER!

      Business Response

      Date: 04/04/2025

      To whom it may concern, we sincerely apologize for the inconvenience and understand your frustrations.

      As our agent mentioned, we do not offer refunds for accidental laundry card purchases. If you have any other questions or issues that we can address, please don't hesitate to reach out.

      Kind regards,

      WASH

      Customer Answer

      Date: 04/04/2025

       
      Complaint: 23131117

      I am rejecting this response because: Please provide the proof that:

      1. your vending machine is working properly, do not charge customers in purpose for nothing
      2. your company policy for the value of the WASH card
      3. policy for not returning the card and notification to its customers


      Sincerely,

      Chao Gu

    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Machines frequently stop working after paying for them to wash clothes. It is very inconvenient plus you lose your soap, antibacterial solution, plus smell good Crystal added to the machine and then I have to double pay just to finish washing my already wet clothes into another machine a pay for that, plus add more soap, antibacterial solution, and smell good Crystals to my wash and the company refuses to compensate fully financially for the inconvenience plus materials added to the wash and for additional washing. I find it very inconvenient, frustrating and financially inappropriate that the company refuses to fully recompensate for this inconvenience while using their machines. As this seems to happen repeatedly with at least four washer machines everytime my clothes get washed

      Business Response

      Date: 03/31/2025

      Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and understand your frustration. After reviewing the service history at this location, it appears that five machines were reported out of order (displaying an error code). On 3/20/2025, our technician visited the property, ran test cycles on the machines, and confirmed the machines were in working condition.

      If you need a refund or have any open issues that we've missed, please feel free to contact us directly so we can gather the details required to make things right.

      Kind regards,

      WASH

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,my name is ******* *******, the problem began when wash multifamily laundry services sent me my last statement, dated 1/1/2025 in the amount of $1,********* usual amount is $113.38 per mount which I pay monthly and have statement to show that. Wash is a coin operating company which provides 2washers and 2 dryers for an apartment unit I have in the City of ******* the address is ***************************** Naturally I called to find out what was going on, my calls began immediately and to this day no one has given me a reason. I have called and emailed dozen of time and I have received very few response , If you could please help me out I would greatly appreciate ,Thanks ******* **********

      Business Response

      Date: 03/12/2025

      Hi *******,

      Thanks for reaching out. I understand your concern regarding the statement you received and the discrepancy in the amount. Your information has been passed along to our support team and our supervisor has been notified. Please allow us to look into this and we'll do our best to resolve this as quickly as possible.

      If you have any questions in the meantime, please give us a call.

      Kind regards,

      WASH

      Customer Answer

      Date: 03/14/2025

       
      Complaint: 23005061

      I am rejecting this response because:

      Sincerely,

      ******* *******, lack of information, no amount given 

      Business Response

      Date: 03/19/2025

      After reviewing the communication history, our support team confirmed we've been in touch with Mr. ******* regarding the invoice. We discovered that we had been billing for 2 washers but not the two dryers. The invoice was for the rental of the 2 dryers from 1/2024 to present.

      If you have any additional questions about the invoice or need any further clarification, please don't hesitate to reach out.

      Kind regards,

      WASH

      Customer Answer

      Date: 03/21/2025

       
      Complaint: 23005061

      I am rejecting this response because:

      Sincerely,

      ******* *******, I reject there response because this mistake was not caused by me, they on many occasions have admitted that its there fault, when they forgot to charge me for the 2 *********** Ive informed them, lets do the right thing. Send me a notice that your going to raise my rates in 30 days with the 2 extra dryers added, Ive never heard of a company that makes a mistake and then wants to charge its customers 

      Business Response

      Date: 03/31/2025

      We understand the customer's concerns and appreciate the opportunity to clarify the situation further. Upon receiving the original complaint, we reviewed the billing history and confirmed that the charges in question reflect a correction to prior services rendered. This was not an overcharge or an error in service delivery, but an adjustment to ensure accurate billing based on services provided. 

      We understand unexpected charges can be frustrating, but we do our best to notify customers of this billing adjustment. In this case, while the correction is valid, we are happy to work directly with the customer to discuss the balance and review available options. 

      Kind regards,

      WASH

      Customer Answer

      Date: 04/07/2025

       
      Complaint: 23005061

      I am rejecting this response because:

      Sincerely,

      ******* *******, I reject your response and would like for you to remove all your equipment ASAP 

    • Initial Complaint

      Date:02/13/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against WASH Multifamily Laundry Systems, for their repeated breaching of a contractual agreement to provide and service an efficient washing machine for our 16-unit residential complex. The contract (attached), signed with a company approximately 10 years ago (and later acquired by WASH) , was intended to last only 4 years. It explicitly states that any equipment malfunction would be repaired within 6 working hours. However, in reality, our ONLY washing machine often remains out of order for weeks at a time (see latest emails)Despite countless requests, WASH Multifamily Laundry Systems has consistently failed to fulfill its service obligations. Every time we contact them to address breakdowns, they either do not respond in a timely manner or offer short-term fixes that do not prevent repeated failures. These prolonged outages cause significant inconvenience and hardship for our residents, who have no alternative on-site laundry facilities, causing tension and frustration.Furthermore, we have attempted multiple times to cancel this agreement to seek services from another provider, but our efforts have been repeatedly blocked byWASH Multifamily Laundry Systems . They insist on enforcing only the terms that favor them, such as a first right of refusal, while disregarding their clear obligations to maintain the equipment in working ************ essence, we no longer wish to remain bound to a company that fails to honor its contractual promises, causing us unnecessary inconvenience and expense. We request the removal of the malfunctioning machines and the immediate nullification of this contract on grounds of ongoing breaches and unprofessional conduct.Thank you for your attention to this matter. We respectfully ask for the BBBs assistance in resolving this dispute and ensuring our rights as consumers are protected.

      Business Response

      Date: 02/20/2025

      Thank you for reaching out and sharing your concerns. We take all service matters seriously and want to ensure we address this matter properly.

      Please allow us to look into the details of your account further and a member of our team will be in contact with you to discuss this matter directly.

      We appreciate your patience as we look into this and will follow up as soon as possible.

      Kind regards,

      WASH

    • Initial Complaint

      Date:02/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **Complaint Title:** Unauthorized ************* of Resolution **Complaint Details:** I am filing a complaint against the WASH CONNECT APP regarding an unauthorized $10 charge to my account. After reviewing my usage history, I found no overuse of the app. Once my balance reached $0, I switched to alternative payment methods, ensuring no further charges should have been incurred. When I reached out to the companys support team to dispute the charge, they claimed it was my fault for using the app after funds became available. However, this is incorrect. I requested evidence to support their claim, but they have failed to provide any proof of overuse. Instead, they speculated that I may have lost network service, which never happened. Despite my attempts to resolve the matter, they have refused to investigate the possibility that this charge was an error on their end. This company is billing customers without proper verification and refusing to provide clear evidence when disputed. I am requesting a full refund of the incorrect charge and a formal review of their billing practices to prevent similar issues from happening to others. I appreciate the BBBs assistance in holding them accountable for fair and transparent business practices. **Desired Resolution:** Full refund of the $10 charge and an internal review of their billing practices. Best, ****** *****

      Business Response

      Date: 02/20/2025

      Thank you for reaching out and sharing your experience. We apologize for the inconvenience and appreciate the opportunity to look into this further. 

      One of our agents will be in contact with you shortly to help resolve this issue.

      Kind regards,

      WASH

    WASH is NOT a BBB Accredited Business.

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