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Business Profile

Beauty Supplies

T3 Micro, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

This profile includes complaints for T3 Micro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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T3 Micro, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 50 total complaints in the last 3 years.
    • 27 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/17/25 I purchased a curling iron for $114.97, I received it on 1/27 but it was broken, it would not close around the hair so I contacted them and got a return label and shipped it back to them. I have proof it was received by them on 3/6 and they refuse to refund me or even answer most emails. I filed a claim with my bank and got a temporary credit but it was just refused and closed because they said the company provided compelling evidence, I have no idea what evidence - I returned it! I was re-charged the $114.97. I want ** to refund my $114.97. They have been the worst company I have ever dealt with and I think they are practicing shady business.

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a refurbished ** featherweight style plus directly from the ** website on 1/7/25. Refurbished items are listed as guaranteed fully functional and tested. The blow dryer I received was not functional - the display powered on, but it did not blow air even after reading the manual and trying all troubleshooting techniques.I contacted ** support on 1/16/25 and asked to return or receive a replacement, as the website wouldnt allow a return due to the final sale status. I was advised to file a warranty claim, but I asked to instead have to item replaced or refunded as it was defective from the start. I received a return shipping label from ** and shipped the item back on 2/11/25. I did not receive a refund or a replacement. I emailed ** to ask about this on 3/31/25 and was advised to go through the warranty process again. When I explained I had already shipped the item back and was told to expect a replacement with the previous email for them to review, I did not receive any further response. I emailed ** again on 5/2/25 to ask for a refund, and was told the issue would be forwarded to the appropriate team. I have not received another response, refund, or replacement.

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a ** hairdryer from **** in November 2023. In February 2025, I reached out to the company as the hairdryer was literally falling apart. They gave me a claim number C0082424 for the warranty claim and told me to submit a photo. They then said that I had been approved for warranty replacement. I wrote them in March 2025 with photos and followed the instructions given, and have yet to receive any sort of response.

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ** Aire 360 from Ulta Beauty in November 2024. It has a 2 year warranty & when you registered on-line it gave an additional 1 year making a total of a 3 year warranty. The item was ****** and I received a 20% discount for opening up an Ulta credit card. On 3/22/25 the button broke off & you could not change the attachments. I submitted a claim and they approved it. They said to cut the cord & take a picture of the item showing the serial #. I stated that the serial # was not on the item, but I still had the box that had the serial ***** wasn't comfortable cutting the cord off a $300 unit without a specific OK - they said it was ok. I have complied with everything and now I have contacted them 4 times and I get no response.

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ** Wand broke and I sent in instructions as provided under my warranty. It was conditionally approved as long I did what they asked. Which I did, they directed me that I would hear back within 2-3 days. Its been several months. I have reached out 11 times with no response. Their item was $300 and I owned it for less than a year.

    • Initial Complaint

      Date:05/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of purchase: 11/24/24 Package arrived: 12/1/24 During first use I noticed that the curling wand would shut off intermittently without it staying on long enough to maintain any heat. It First email about issue: 1/6/25 Multiple correspondence in February Warranty evidence submitted: 3/10/25 No response from company, I followed up: 3/27/25, 4/5/25, 4/10/25 Warranty issue was addressed/finally reviewed by company. Stated replacement was sent: 4/17/25 Received shipment: 4/25/25 Item received was an older model of the item I originally bought brand new. In addition there was notice that the item sent to replace my product had been refurbished. Sent email to company about the incorrect product: 4/27/25, 4/30/25, 5/2/25 with no response During this entire dispute I havent been able to use the product.

    • Initial Complaint

      Date:05/02/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Singlepass Stylemax hair straightener on 3/14/2025 during T3 Micro's Vault sale. Upon delivery and one-time use, the product was fault in that the plates were uneven resulting in snagged hair and ripping out hair. I contacted their support contact email on 3/23/25 stating it was faulty and asking for a refund or replacement. After several (7+) initial emails, their warranty replacement department responding saying, "we ask that you return the item(s) to ** for examination". In a separate email with the shipping label attached on 3/28/25, they stated "once the package is received by our warehouse, we will promptly ship a replacement product to you". I mailed back my product for warranty inspection on 4/4/25 and it was marked as delivered on 4/7/25. I have sent 5 emails since 4/7/25, submitted a form on their "Contact Us" webpage, and reached out to them 2 times on social media requesting an update on the replacement product to be shipped or a refund to my original form of payment. I have not received a response from any of these inquiries during that time. As of today, I am no longer in possession of my purchase and they have not refunded my money.

    • Initial Complaint

      Date:04/18/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a claim with the business on 3/16/2025 to request a replacement because the product was not working still under warranty. I followed the instructions to cut the cord on the defective tool, respond to the claim email with photograph that includes a clear image of the tool with its cord cut and the clearly handwritten note, and with the serial number be visible on the product in the photograph. I received another email of Warranty Replacement Conditionally Approved on 3/26/2025. There is no replacement has been shipped as of today. I have contacted the business a few times, but no response was received.

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ** Single Pass Flat Iron from ******* which is an authorized retailer of T3 Micro, Inc. Recently it has started having dangerous electrical problems. Heating to temp, then going randomly cold, to heating to temp again. I don't feel the product is safe to use, and is showing signs of an electrical defect. I reached out to the company because per their warranty, a repair or replacement will be provided for such defects. In the last 2 months, they have only responded twice (only AFTER I called to check the status of my claim). The first response declined my claim and offered a 50% discount on limited items because I did not provide a proof of purchase.I immediately responded and asked for my claim to be reviewed again due to the circumstance. Again, no response. So I called again (now almost 2 months in and I've gotten so far 1 email response from them). I spoke to a representative regarding my claim, she said she could see my response and would leave a note for the warranty team to review it. I asked if I could speak with them directly as the emailing does not seem to be effective or efficient. She said no. I asked to speak with a supervisor, I was put on hold and then told they were busy with other customers. I offered to wait, but was told that was not an option. She said her manager did message her regarding my claim and would have the claim reviewed for alternative options due to the circumstances. She assured me this would be escalated and handled. So I agreed to wait for the email. Shortly after disconnecting our call, I did get an email.. again declining my warranty claim and offering a 50% coupon. So it was not escalated for a resolution as I was promised. I am asking for a replacement with cost of shipping included. I am not interested in a 50% coupon to purchase another item from a company who does not stand by their warranty for products that are defective and dangerous to their consumers.

      Business Response

      Date: 12/30/2024

      Happy Holidays we apologize for the delay in our response. In reference to claim number C0079622 for the SinglePass Curl Ceramic, the consumer reported that the product she received as a gift was denied due to the lack of proof of purchase provided in the claim.

      Here is the information the consumer provided in her warranty claim "Received as a birthday gift last August. It was purchased from ******. I have absolutely LOVED this flat iron. However, recently it has heated to temp, but only remains at temp for a few mins then is only warm. It does not straighten my hair. I have tried switching temps, outlets, many different troubleshooting ideas but I still have the same outcome. It gets hot, then drops in temp significantly." We also see that in this claim she mentioned that she purchased the SinglePass Ceramic she did not mention that she received it as a gift.

      Here is what she stated in this claim: "Customers Statement of the Problem: I purchased a ** Single Pass Flat Iron from ******* which is an authorized retailer of T3 Micro."

      Today, our ***************** Manager had a conversation with a customer to discuss our warranty policy and explain why we were unable to approve her claim. Unfortunately, the customer was not receptive to the explanation provided. She informed the Manager that her mother's ****** membership had been subjected to fraudulent activity, resulting in the need to open a new membership. As a consequence, her mother's purchase history was lost, making it impossible for ****** to retrieve the receipt in question. While the Manager empathized with the customer's situation, she was still unable to approve the claim in accordance with our policy, as there was no supporting documentation to verify the date of purchase provided in the claim.

      We regret to inform you that we are currently unable to offer a replacement for the SinglePass Ceramic at this time. The reported issue involves the heating element, which is a crucial component of the microchip inside the Flat Iron and is not electrical. Regrettably, we do not have repair centers equipped to address this particular issue.

       We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding.

      Let us know if you have additional questions or concerns.

      Happy Holidays,

    • Initial Complaint

      Date:06/14/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a T3 Edge Hair Straightener on March 26th 2024 and used the company provided prepaid shipping label to return the item within 30 days per their policy. I never received a refund for the item and contacted their customer support several times with them promising me they would provide an update, and most recently, them not responding. I just want a refund for the item I returned within their policy. Email correspondence with customer service attached to this complaint.

      Business Response

      Date: 06/17/2024

      Please be advised that due to our recent website change previous orders payment methods could not be moved order to Shopify. The agent **** that has been working with *************************** escalated the refund issue for the return on May 10th. The Accounting team worked diligently to get all orders refunded. We do show that the order was refunded back to the Via card ending in 4082.

      Please allow 3-5 business days for the funds to reflect her **** card. We have resolved this issue. 

       

      Please let us know if you have additional questions or concerns.

       

      Warm Regards,


      Customer Answer

      Date: 07/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    T3 Micro, Inc. is NOT a BBB Accredited Business.

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