We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesalers and Distributors

WonderFold Outdoor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They advertised a car seat adapter to fit all Britax car seats made before 2024. I bought the adapter for $100 and it doesnt work for my car seat which I bought specifically to use with the adapter. They have since changed description to say doesnt cover my car seat. They are not willing to do anything about it because its past refund window and suggested I sell it They falsely advertised and refuse to make it right.

    Customer Answer

    Date: 03/20/2025

    Brown 

  • Initial Complaint

    Date:01/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #SH238222 Jan 9th I went to their website to purchase and open box luxe which showed available. And proceeded to add the item to the cart, I'm assuming none were available and that the elite was added instead. I continued with the order and waited for it to arrive only to find that the elite showed up. When asked to return the item they say I can't because it's a final sale item. When you review their reviews on ****** and their website almost all of their items are final sale and they do this to customers repeatedly where there is no allowed exchange. Even more ridiculous is i would have paid for the **** price difference and shipping of the item to me after returning the elite. All I'm looking for is what I saw on the site however they won't respond to their support emails or calls. I'm also attaching proof of my internet history which shows me on the luxe page prior to checkout and the emails with support.

  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wagon on September 8th the wagon was delivered September 11th. I put the wagon together and quickly realized it was delivered with missing pieces. I contacted wonderfold and they told me I had to file a claim but they would take care of it and get parts shipped the next day. It is now the next day and I have not received an email that the missing parts were shipped so I again contact customer support. They tell me they can't find my claim even though I have an email proving that I submitting the claim and the claim was approved. They finally find the claim only to tell my my parts can't be shipped today as they promised before. I have sent wonderfold an email asking what they can do to make this right with no response. I have asked customer support what they can do to make this right and the only answer I have gotten is they can ship me the parts that I paid to have come with my wagon upon delivery! This wagon was a huge purchase and very expensive purchase and now I have no idea when I will even be able to use it and it seems as though customer support doesn't care. This is not a company that seems to care about customer satisfaction. Beyond upset and disappointed

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wagon and on its first use, it broke. I've contacted Wonderfold via email, no response, via phone, no response, via text, no response, and via chat where I was told they would send me a part to fix the wagon myself. I'm disabled and I am physically unable to repair a wagon that I spent over $400 for. I explained this and was told they could only send me replacement parts although its under warranty. Yet, I've never received any confirmation of a replacement part being sent out. Even though I'm not physically able to fix it. This wagon broke on its first use. So I suspect it was defective. I just want a replacement. Per their own website, it states the product will be replaced if defective. I need help getting this resolved.

    Business Response

    Date: 12/09/2023

    Please reach to ***************************** for support.

    Thank you.

    Customer Answer

    Date: 12/12/2023

     
    Complaint: 20773262

    I am rejecting this response because:

    I have contacted customer service multiple times. They refused to replace the broken stroller and expected me to repair it myself. That's not acceptable. I'm disabled and physically unable to repair it myself. Those expectations from Wonderfold are not realistic. When a customer spends $500 on a wagon/stroller, I expect quality and exceptional customer service.  I didn't receive either of those. They're response to contact customer service months later, is ridiculous. It's now winter and unable to even use this expensive stroller. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wagon stroller and it was defective out of the box. Damaged, broken pieces. Cracked pieces. My daughter got her finger stuck where the stroller folds down and got a huge blister. The company refuses to do anything because I dont have a receipt just a serial number. I will contact a lawyer if this isnt rectified.

  • Initial Complaint

    Date:04/17/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the wonderfold during the pandemic. When no one was going anywhere. We went on a few walks with it. It sat for almost a year and it did not really get use till my sons started needing further medical attention due to delays. I made a video expressing my frustration that my wonderfold began to rip at the seams maybe 20 uses in and I was out of warranty. Wonderfold made a comment on my video to reach out knowing I was out of warranty. I reached out and they made me still fill out the warranty paper work they took longer than they stated to reply. Only to offer the resolution of shelling out more money. If it was an issue I caused I would understand, but this is simply not the case. My wonderfold wagon is now ripping at the seams on both sides and the underside. This is the wagon I use to take my special needs children to their appointments. It should hold 200 lbs. My children together weigh under. I dont use this wagon excessively. This is supposed to be a luxury item. Special needs parents cannot be expected to shell out funds over and over and worry about a device we use in place of wheel chair sometimes to just fall apart. I honestly think its a defect in my cover and not a common issue, but I am at a loss. This should not be happening to a device I paid so much for.

  • Initial Complaint

    Date:03/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We saved up for MONTHS to afford our wagon that we wanted. We have two little boys, one just recently being 6 months. We purchased the wagon on January 16th but it didnt arrive until January 28th. We have been in the dead of winter, so when we received the wagon, we put it into the garage until warmer weather neared, as we were also battling constant sicknesses from daycare. We Finally Had a nice weekend last weekend. I opened the box and there were no instructions. Frustrating but I googled how to put it together no problem. However, there was no canopy fabric. I called immediately the following Monday, March 6th because theyre closed on the weekend and they told me I had to contact warranty. I submitted a claim and was told that the warranty only covers defects, not missing parts and that I had to open it within 30 days. I BARELY missed that. They directed me to purchase another one. We spent $800+ on a wagon and its accessories, and because I was 5 days late, I cant get my fabric that should have been in the box on the first place? Im dumbfounded. Yet I could return it for an entire freaking refund. How is that? We were so excited for this and this leaves such a terrible taste. Im beyond disappointed in this companies policies and lack of connection with their target consumer, WHICH IS PEOPLE INSANELY BUSY WITH CHILDREN. Its the freaking winter.

  • Initial Complaint

    Date:02/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my Wonderfold Wagon in March 2021. Less than two years later its completely falling apart. There is a huge tear and if it rips anymore it will be unsafe for my children and completely unusable. For how expensive these things are, they should last longer than this. We have what I consider normal usage and I feel like the product isnt made well to be tearing like this. I contacted customer service and they stated the only have a one year warranty. Again, for this price they should last much longer!!! I need a replacement of the potion that is tearing so we can continue to use it. If they are unwilling to support their flawed manufacturing I will make it known to anyone looking to purchase one on social media posts about my experience and to look at other brands.

  • Initial Complaint

    Date:08/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a brand new luxurious Wonderfold W4S 2.0 Luxe (valued over $700) wagon for our children to use. Upon receiving the product, there are some defects/ damages on it, and reached out to the company for compromise. One of the defects/ damages was the frame on brake bar shows signs of rust. The company offered $35 gift card, but I don't think that's suffice and sincere enough. That amount is way too low to cover a replacement nor purchase a protection to protect the rust. I countered in exchange for a rain cover instead, but they refuse to say it was rust at the beginning.

WonderFold Outdoor is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.