Complaints

This profile includes complaints for V3 Electric, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V3 Electric, Inc

  4925 Robert J Mathews Pkwy Ste 100 El Dorado Hills, CA 95762-5700

  
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  V3 Electric, Inc

  9007 Arrow Rte Ste 140 Rch Cucamonga, CA 91730

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/16/2023 signed first contract 12/30/2022 signed final contract. Estimated completion date March 23/2023. Solar panels were installed in January 2023. No further action had taken place. I have called every month to get confirmation on permits and completion. The customer service had given fraudulent information on the job, with false permit numbers. Company representatives have not returned phone calls or we get a message they are working on the final install. Found out they failed to apply for permits until May 2023. We are still waiting for final install. Representative stated on Tuesday July 18,2023 that we are set for now August 16,2023. They have told us that same story every month since March. I am extremely frustrated and do not trust V3 Electric ****

  Business Response

  Date: 08/01/2023

  Hello,
  
  The solution we agreed to by phone is explained below.
  
  The estimated completion date was March 23, 2023. However, certain delays such as permitting issues due to jurisdictional matters, are beyond our control and can delay projects. We were able to install solar panels in January 2023 because we had received permits for that specific part of the project. However, when the customer requested the main panel upgrade, it required us to apply for additional permits, which unfortunately led to a delay on our end. Moreover, the jurisdiction in which the customer resides is known for longer-than-usual approval times.
  The permit numbers provided to the customer on May 2nd and May 16th are correct, and they are still valid for the main panel upgrade. One of our representatives spoke with the customer on July 18th and confirmed the main panel upgrade for August 16th, 2023. Please be aware that this appointment is dependent on HCD (the jurisdiction) and PG&E not rescheduling, which is possible. We are committed to moving forward with the project and completing it in a timely manner.
  We sincerely apologize for the delay and any inconvenience it may have caused.

  Customer Answer

  Date: 08/01/2023

  I am rejecting this response because:The changes to the contract were signed on December 30,2022. The delay in the permits were because they did not submit the permit until May,2023. They continued to tell me they were waiting for approval when in reality it was because of their negligence. I checked in on progress every month with no straight answer. They were scheduled for July 14 th. I did not receive a call and no one ship to complete the install. I had to call and ask what was happening. I was then told after the fact that there was a problem and the install was not happening on that day. The date they have on the schedule for completion is set for August 16. I was not asked if it would work for my family, which are arriving that day. I have to change my plans so that V3 electric will show up and complete the work. 
  

  Business Response

  Date: 08/02/2023

  Hello,
  
  We are so sorry August 16th did not work when we called to confirm it with you. Typically we offer the soonest available date that works for both the jurisdiction, PG&E, and us (V3) but if you need a different date we are more than happy to reschedule. We are working to finish your project as soon as possible.

• Initial Complaint

  Date:07/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 3, 2022, V3 Electric sales people came to work out a solar install contract. The first one we did, a PPA, I signed. Later after looking it over I found a 2.5% increase in the rate per year. This would have increased the bill significantly over the years. I canceled this contract. The second one we worked on was a to own, payments off 200$ a month for two years at which time a payment of $18,000 dollars was to be payed and if not the payments would go up $300 a month. The money was to come from tax rebates. I explained the the sales rep that I did not pay that much taxes as I am retired. He said the renters could use their taxes to get the rebate. I signed. After researching I found that only the owner could get the rebates. I called the sales rep to cancel that contract and to go back to a PPA. I asked him if I had to do anything to cancel the previous contract and he said , no and that the new one would be the valid one. The new PPA was signed on Nov 7.Panels were installed. No problem. Connected to the grid, no problem. April I received my first bill from Sunnova. It was less then the agreed upon amount but I thought it might have been for a partial month. The May bill came and it was still less than the agreed amount. I called V3 Electric and they said I had been but back to the previous To Own contract but could not explain why. Told me it was no longer in their hands but to talk to *******. I opened a contract dispute on May 8th with *******. It has been 2 months and they still have not explained to me why I was on a contract I had asked to be annulled and why my Nov 7 PPA, we had agreed on, was not valid

  Business Response

  Date: 07/25/2023

  Hello, we sincerely apologize for the delay. we are actively working with Sunnova to see if we can switch you from your loan back to the *** option you have requested. Unfortunately, due to the third party involved this issue is taking longer than normal to resolve. We are at the mercy of the financiers (Sunnova) to respond back to us with our request to work this out.  We are taking your concern seriously and have reached out to Sunnova multiple times but have not yet had a resolution.

  We thank you for your patience with during this time. 

  Customer Answer

  Date: 07/26/2023

  I am rejecting this response because:

  They have not been in contact with me explaining what they have tried to do. Last I heard from them, two almost three months ago, was that they were no longer involved because ******* had taken the contract. If they are trying to resolve the problem; who are they talking to at Sunnova, why was the loan contract I had asked them to cancel not done, and why did Sunnova cancel the *** that I had signed on Nov 7.

  
  

  Business Response

  Date: 08/02/2023

  Hello,

  We had one of our V3 Representatives reach out to this customer. Our representative informed the customer that we are working Sunnova to try and find a resolution. Unfortunately we are at the mercy of Sunnova and we have to wait for further instruction from Sunnova in order to proceed. We are keeping in contact with a customer on a weekly basis moving forward to discuss any updates and potential resolutions. 

  Customer Answer

  Date: 08/08/2023

  I am rejecting this response because:

  V3 reached me once. They do not respond to calls or messages. Their sales people were the ones who did not cancel an older contract with Sunnova which I had canceled. According to ******* they were the cause, of the *** that I wanted, being canceled. From V3 I want to know

  Why was the the Nov 3 contract not canceled with Sunnova like I asked

  Why did Sunnova cancel the ***, I signed on Nov 7th 

  These are questions V3 should know the answers too. No need to wait for an answer from Sunnova. I would like to know who they are talking to at Sunnova and why its taking so long to get to someone who can answer our questions. Once they take responsibility for the mistake and find me someone I can work with at Sunnova, I will keep rejecting their response.

  
  

  Business Response

  Date: 08/09/2023

  Hello,
  
  We have record that we contacted this customer last week and this week with updates. In addition to this we had agree with the customer that we would have weekly phone calls with any new updates. 
  
  We do apologize for the contract confusion, however, there were 3 separate signed contracts in play. Unfortunately there is a processing time when a contract is asked to be cancelled compared to the time it is registered into Sunnova's system. Unfortunately we do not have control over Sunnova interior systems. We would be happy to provide you with a contact over at Sunnova but there is not a dedicated representative you can speak with, however anyone who answer's your call, will be proficient to help you with any concern or question you may have. 

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar was inspected and approved by PGE to go live on May 23, 2023. However, the solar system was not working or connecting as it should. After multiple tech visits and multiple crew visits, the system is still not running. It has been more than 4 weeks and I continue to not get final results and connection. for the past four weeks, the only number you can go through is customer service and I have text messages from ******, *******, ******, ******, *****, ********, *******, D'Arcy, *****, *****, and ******* with no conclusion. They only say they will reach out to scheduling. There is no other escalation number to call. Manager was not available when requested through customer service.

  Business Response

  Date: 07/03/2023

  V3 is aware of the errors that are causing the system to underproduce. We determined that it would require further diagnosis to confirm and order the equipment required to get the system online. We have been working directly with the manufacturer in order to ensure the replacement equipment was up to standard. There had been a delay with receiving what was needed and that limited us from scheduling the service appointment. V3 has has now received the equipment are currently working directly with the customer, to coordinate a date and time for us to complete the service.

  Customer Answer

  Date: 07/06/2023

  I am rejecting this response because each day they arrived they said they would fix.  Getting a part was not the reason for the delay.  the reason was because they were not scheduled sufficient time to figure it out and fix it.  I think they came out 6-7 times.  They finally fixed it, I hope, because I have heard that three times now, but did not reapply the bird netting correctly and appropriately.  It is obvious they did not take the time to do the job right the first time.  Now, they will need to return to fix their poor netting job.
  

  Business Response

  Date: 07/12/2023

  The initial complaint was regarding equipment to get the system online, we worked directly with the manufacturer in order to ensure the replacement was done correctly. We did not have a scheduling issue, we had an equipment ordering issue. I am happy everything is up and running correctly. The new complaint the customer is referring to is in regards to her pigeon netting. We apologized to the customer regarding this install. Due to several repairs needed on her roof her pigeon netting was compromised. We will be at the customers home today to get everything back in new order.

  Customer Answer

  Date: 07/12/2023

  I am rejecting this response because although someone came out today, they were not able to complete the repairs.  They say they will be out on Friday to complete this work.  We will see.  For me, up an running means the job is completed.  The job is not yet completed.
  

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with V3 in January, 2023. Everything was going well until the date of the panel install: 16th March. The installers got about 1/3rd into the job when they noticed that the vapor barrier paper under the tiles was damaged beyond repair in two locations. They stopped their work, indicated the areas on a drawing of the house, and told me to 'repair the vapor barrier'. I asked if he had any knowledge of roofers that work with V3. He had no information and suggested that I contact customer support. So I contacted the original salesman and V3's customer support and asked after a recommended roofer. The salesman had no idea, and I never received a real response from customer support. After another attempt at contacting customer support I decided to hire a local roofer that was highly recommended. I had him do exactly what I was told needed to be done - 'replace the vapor barrier' in the two indicated areas of the roof. This work was completed on the 28th of March. My local roofer charged me only $3,600.I then contacted V3 to schedule the completion of the panel install. Between the 28th of March and the 25th of April, I send a further eight emails telling them that the roof was ready and they should be able to complete the job. On the 27th of April, the installers once again come out and the first thing that they do is to check what was done. The ******* takes a few photos, calls the office, and then eventually comes down to talk to me. We can't finish - the repairs to the roof are not 'good enough'. Now they tell me that I have to replace the entire roof.

  Business Response

  Date: 06/06/2023

  Our team is aware of the concerns regarding the quality of the roof, and are working with the customer personally to find a solution for their roof repair. This will allow for a quality installation of the customers solar panels. Due to the roof being in its current condition before our installation work, the customer is responsible for the cost of the roof repair. V3 is coordinating with the customer to find a cost effective resolution in order to avoid major out of pocket expenses.
  We are actively working to find the most suitable solution for the customer.

  Customer Answer

  Date: 06/06/2023

  I am rejecting this response because:

  Well, this is not a complete rejection of their response, but a conditional acceptance - Which I can not do with the 'accept' option.  So,  My acceptance or rejection will be defined by one of two outcomes. 

  1.  I have a solar system on my roof, with a written explanation of why the roof requires a complete replacement after I repaired the areas specified by V3.   I have not yet had any explanation for the reasoning of the complete roof repair.

  or

  2.  I do not have a solar system on my roof, and all brackets and materials installed on my roof by V3 are removed, nails holes filled in and broken tiles replaced.

  
  

  Business Response

  Date: 06/13/2023

  V3 has identified a few concerns regarding the quality of the roof that would negatively impact the overall quality of the installation. We have determined it would be best to avoid by having the customer's roof replaced. A few reasons why; due to the paper under the tiles that is used to stabilize them and keep the tiles correctly attached to the roof are heavily worn, and could cause major damage across the roof if the solar panels were installed over them as is. Additionally, our team found that the tiles on the roof were very fragile through a combination of wear over time, and the type of material the roof is made of.
  
  Our team is continuing to find the most cost effective options for the customer that will avoid any major out of pocket expenses or unnecessary cost. We are working directly with the customer on finding a resolution to this case

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the early days of November 2022 I called V3 Electric, the installers of my Sunnova Solar System, regarding a leaky front porch roof. A few weeks later V3 sent an agent to inspect the issue. The agent found roof leak issues in the attic, and with the front porch. Upon further inspection of the roof, where the Solar panels were installed, the agent reported issues. The agent revealed the roof leak issues were due to the Solar panel installation.During his visit the agent took multiple pictures of the attic, front porch roof, and Solar panel installation. The agent returned another day, when I wasn't home, and without a work order attempted to patch my front porch leak. There were two defined leak areas and the agent *********. I called V3 Electric to ask for the work order so I could review work performed and they did not have it. I also asked for all the pictures taken to review, especially the ones of the attic the agent had shown me. V3 Electric also did not have those. Since November I have been trying to get this issue corrected without success. I've left various voicemail and emails. I've contacted the ************* who has also sent work orders to V3 Electric that have gone unanswered. At one point V3 Electric sent out a roofing company (****************) on Jan 3rd, who determined the Solar panels were the issue but would need them removed to accurately complete their inspection. The paperwork from that inspection was emailed to V3. I still have not received a response from them to coordinate removing the panels for further inspection. Today, I called again and went straight to voicemail. My ************* and I did a three way call and V3 went straight to voicemail. V3 has not returned my emails or left any voicemail to work on a solution to my roof leak, which is still happening during this rainy weather.

  Business Response

  Date: 03/24/2023

  We have reviewed the project with the customer and are currently resolving their concerns. Our team has been coordinating with the customer to make the correct roof repairs, so we avoid any further leaks or damages from a previous roof leak. Our subcontracted roofer was out on 3/24/23 to inspect the damages, and will be sending over their inspection report for our team to move forward with corrections. We have assigned a point of contact that will be taking over the roofing case on our end, and he will be coordinating the next steps with repairs as well as having the solar system correctly installed without further delays or concerns. The point of contact is reviewing the other concerns noted above, in order to ensure they are properly addressed within our established procedures.

• Initial Complaint

  Date:01/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From 2021 when ******** our Solar panel we thought it would work out great. But sales rep guide us with False and wrong calculations from our ********************* to get the correct amount of panels In our home. Now we are upside now with ****** to pay over $500 and do to system not generating enough KLWz . Well now I call Sunrun witch sales personals are V3 employees and want for us to have a total different bill to add more solar panels and not just add it to our regular bill total monthly. I was mis leaded with wrong information about adding more panels in the future. Sale rep advised me that with the panels I was provided it wouldnt be a problem with my life style needs and now I am upside now. I would like for V3 / Sunrun to add the panels necessary to meet my lifestyle needs as was told back then to sale rep and miss lead us to put us in this situation.

  Business Response

  Date: 01/26/2023

  We are actively working with this homeowner to assess his situation. The true-up year has not ended yet, so there is still time for credits to accumulate. We reached out via email yesterday to ask a few more questions. Sometimes in the winter when lots of debits have accrued the bill can look worse than it will at the end of the 12th month, so we want to make sure we have an accurate picture. We will continue working with him to make sure all of his questions are answered and the system is doing what it should!

• Initial Complaint

  Date:01/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started a solar project late 2022 that was supposed to be a two day project. Panels began to be installed on October 31 and here we are January 13 and our system is still not activated. There is zero communication, all we keep getting through a text is we will follow up, and nothing gets done. We have sent multiple texts this week and are not even getting a response now.

  Business Response

  Date: 01/26/2023

  We have been in communication via phone with this homeowner to provide the updates requested. We apologize if there was a lull in our communication! At this stage, we have sent everything requested to SMUD and they accepted. The latest update from 1/18 is "They assigned a meter technician to inspect and install the Power Production Meter within 10 business days." This is the final step in the sign-off process to get the project energized. SMUD should be visiting the home to install this and then we can deliver the good news to the homeowner that they are officially complete! We're so sorry this project was lengthier than intended and thank you sincerely for working with us to see it all the way through.

  Customer Answer

  Date: 01/26/2023

  I am rejecting this response because:

  I am not sure where you are pulling information from but what you just said isnt the case. i have been doing all the work to try and get this system up and running making multiple phone calls trying to get answers. We are not waiting on Smud to Coke out to complete the process, our panels are not producing and havent been since December. It has been a battle since then to try and figure out what the problem is and we have had multiple service calls that have gone no where, with weeks going by and we have no one communicating on what the next steps are or what the problem is. Finally last week after multiple phone calls I had yet another service call to which they determined that my whole system needs to be re wired! Unbelievable, the service call was set for today 1/26 and they have been at my house for 7+ hours trying to fix it. This company is a joke, and for as much money as Im spending I shouldnt have to be doing all the work. 

  
  

  Business Response

  Date: 03/24/2023

  Our team worked to establish consistent communication for resolving this concern. This required coordinating with SMUD in order to verify what steps were needed to receive the approval and complete the project. **** assigned a meter technician to review our project and found that everything was in order for their approval. This approval was granted on 3/1/23. We confirmed with this with SMUD and notified the customer of SMUD's approval.

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing and having battery backup installed on Nov. 21, 2022. V3 ignored us. They had to 'fix' something and sent someone out, but then had to fix something else. They needed 'full payment' before the next step would be taken and were promptly paid. We didn't hear from them until we contacted them to see what was happening. Finally after multiple emails and calls we were given a date of 12/29 to get the small issue fixed. They then 'booked' us the final inspection, giving the impression that we would have opperational batteries after the inspection. They were not clear that after the 'final' inspection that it could be months until the batteries were actually operational. They used the excuse that they were busy during this time of year but willingly took my full payment without telling me about the true timeline for the project. There has been no effort by V3 to state the true timeline and they ignored us until I pestered them with emails, calls, and text messages. I have lost power 3 times in the last 11 days (not their fault but the whole reason for getting the backup batteries) which has resulted in lost wages (one of the family works from home), and other forced expenses.

  Business Response

  Date: 02/03/2023

  We apologize for the delay this project experienced. The project did finally reach final completion and operation on the 17th of January. We spoke to the homeowner by phone to make sure everything has been addressed and confirm that the system is now operational. We're so sorry that it took a while longer than expected but are glad to see that they are up and running and will see benefits from *********!

• Initial Complaint

  Date:11/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  V3 Electric has had us waiting to power up our grid. Panels were installed 9/20/22 and still not activated. We were supposed to get a panel upgrade and they have neither sent an electrician to complete the work nor communicated updates. We are now in November with no end in sight to getting the project completed, which we started in May. Very poor communication and professionalism. Won't receive calls, and only asks to text with questions or concerns. Responses are only excuses not solutions.

  Business Response

  Date: 11/21/2022

  We spoke with this customer the same day this notice came in, it might have been right before or right after. We did get him a date scheduled for the electrical work so his project can continue to progress. We apologized for the backlog that we are working through and are keeping an eye on his project to make sure that it stays on pace. We're so sorry for the headache! Please reach out to us again if you need more assistance. 

  Customer Answer

  Date: 11/21/2022

  I am rejecting this response because: if it weren't for this complaint, the company would not have responded. There have not been any updates given or communication until the complaint was filed. Different responses have been give. We were first told that their upgrade electricians were backed up but we would have a date in November for the electrical work. Now they are stating that SoCal ****** is responsible for the upgrade and we will have to wait until December 28th. This project started in May with estimated completion of October, panels installed in September and no communication since until the complaint was filed. 
  

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had the absolute worst experience with V3. We have been told conflicting information time and time again by multiple members of their team.... First, they told us that we were the biggest job they have ever had, which I would be very shocked by.After being lied to seven times that our solar was hooked up, come to find out, it wasn't. We had the highest bill from ** after they told us that we were pulling from solar, even if we didn't have a start date from PG&E. Fast-forward to weeks later, we finally thought were were in the clear, set up and that didn't have to deal with them coming out again but nope! The latest time, they called and told us that they need to come out again after about three dozen times being out here because only 12 of our 43 panels were hooked up correctly. So at this point, we are having to pull out power from the grid or unplug everything and not run appliances or the ** if we want to be off Grid. We have asked for somebody that manages these individuals that give incorrect information over and over again to contact us, which has not happened yet. I don't want to talk to a sales coordinator, i want to talk to somebody that can close out our job. Their "biggest job ever."We still don't have a start date or inspection date set and again, we cant until they fix or system but until we can talk to somebody that knows their product and processes and that can help us, rather than lie, we have no desire to have them come out and be in this same situation again.

  Business Response

  Date: 10/28/2022

  We have made contact with the homeowner to apologize for their experience and make it right. We have scheduled an appointment to return on Tuesday 11/1 to fully investigate the source of the issue to resolve it for good. We advised the homeowner we are prepared to go as far as replacing the entire string and/or inverter if needed. The next steps are final inspection and utility approval, which we hope to expedite so this homeowner can utilize the benefits of their solar as soon as possible. We're again so sorry for the experience and inconvenience caused and truly do want to make it right for them.