Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Hattori Hanzo Shears for deceptive business practices and unauthorized charges. On April 28, I attended a class featuring hairstylist **** ******, sponsored by Hattori Hanzo. During the event, I purchased two sets of shears at a discounted price, with promises of quick delivery. Despite repeated efforts, the company's representative, ******, finally dropped off the shears at my building but then ghosted me, providing no further communication or payment details. I later learned I was subjected to a high monthly payment I could not afford due to personal reasons, including separation from my spouse and full financial responsibility for my household.I contacted another company representative, ****, who also promised to resolve the issue but then ghosted me. I finally spoke to a manager and a collections agent, who told me I could return the unopened package via ***** and request a return to sender. I did so, but I was never refunded.Last week I checked my credit card statements and found multiple unauthorized charges on different cards. I disputed these charges with the credit card companies, but I am seeking the BBBs help to recover the full amounts.Under consumer protection laws and the Fair Credit Billing Act, I am entitled to dispute unauthorized charges and receive refunds. The businesss failure to deliver the product, follow through on promises, and issue refunds constitutes a violation of my consumer rights.I respectfully request the BBB to contact Hattori Hanzo Shears and seek a full refund for all charges billed to my credit cards. I also ask for the business to be held accountable for deceptive practices.Thank you for your assistance.Sincerely,********** ********* Would you like me to help you tailor this further or prepare it for submission?

  Business Response

  Date: 07/07/2025

  Mrs. ********* did in fact purchase four pairs of shears at a class that she attended on April 28, 2024.  The shears were shipped to her local sales ***resentative, ****** *****. Based on Mrs ********** screenshots of her text correspondence with ******, it does appear that the product delivery took between 2-3 weeks, although it's unclear where there was an promise of quick delivery.  The order was shipped April 29th, delivered to ****** *** 3rd and then you can see in their correspondence that on May 30th she texted ****** to rerun the card on file which she updated by clicking the link.  The link she references is an encrypted link to her Account page with displays the number of remaining payments, and allows customers to update their card information,make payments and see their order and payment history.  Either way, ****** responded and informed her that she had 18 remaining payments.  I see no other correspondence with her sales ***resentative until Jan 28th, 2025 where she inquires about a return. We looked through our call logs to corporate and the first outreach by Mrs. ********* that we're able to find was Jan 13th, 2025. Hattori Hanzo offers a 15-day return period and 30-day exchange period.  The first request to return we see documented was more than 8 months after purchase.  In order to honor a return after this much time I would need to see correspondence that she reached out to her *** or contacted our office within the allotted 15-day return period from the date of delivery. Because the exact delivery date is unclear we'd be happy to extend that return date correspondence to June 15th, 2024.  I'm uncertain what Mrs ********* means when she says she was told he could return via ***** and then request a return to sender.   Any returns would need to be authorized and Hattori Hanzo would have provided a postage paid, trackable shipping label.  It seems like she might be suggesting that she just sent the package pack, but we have no record of receiving it or ability to track it.  If she has tracking information for that package we're happy to investigate, but with no correspondence, product or tracking information there's nothing we could do to help at this point.

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hantori Hanzo shears representative came to salon where I work at persuading me to buy these shears. They are expensive and I cant afford them so I knew I didnt want to buy them but there was an option to get a 15 day trial period to try them out within those 15 days for $150.MAY 20,2025-Paid $150 for one pair of shears to try out for 15 days. Never ever touched them ever since I got them.I was suppose to get these shears the next week after purchasing them so May 27, 2025. GOT THEM JUNE 3 June,3,2025. TWO WEEKS LATE I even texted her saying I got them late and would like a refund. She said Ill be hand delivering them this week dear They just delivered due to Memorial Day At this point I didnt even want them anymore. JUNE 20,2025-I got an email saying to continue my payment plan and pay these shears off ($1416.16) EXCUSE ME WHAT? I paid $150 for a 15 DAY TRAIL PERIOD. I contacted her as soon as I saw this email asking her for a refund. Didnt texted me till late afternoon. I contacted corporate because she wasnt responding to me.. they said theyll reach out to her.. in the text messages I have linked. She said its been 17 days dear and you were suppose to reach out to me within 15 days Now I cant get a refund because its been more than ************************************************************ saying youll come back to the salon and pick these shears that I was suppose to try and give me a refund for it if I dont end up liking them or if I ended up wanting them I would pay the full amount.. I have never ever touched these shears ever since I had them delivered to her. Because I heard bad things about these shears anyways. They are sealed in packaging. I want a refund I want my $150 back and I want them to stop trying to scam me and take my money and pay them the full amount. What a scam!!!!

  Business Response

  Date: 06/23/2025

   

  As stated, Mrs. *********** order was delivered June 3rd, and she requested to return on June 20th, 17 days after delivery and 2 days after the return window.  As seen in the attached screenshot, Mrs. ********* signed for the order which clearly stated the price, scheduled payment date, monthly payment and return/exchange windows, so it's unclear why she would be confused by the terms of the purchase.  Ultimately, Hattori Hanzo elected to allow a late return with no penalty.  Mrs. ********* will be refunded the $150 down payment that she made as soon as the product is received.  A postage-paid and trackable return label has been issued to her.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of issue: 1/3/25. I paid a deposit of $88 that would be refunded if the shears are returned within 15 days. The *** did not return but called and said that he had a "family" situation, so he wasn't able to come in. This left me with them beyond the agreed time, so I was charged $153.65. Once I brought this to their attention, they reviewed and then refunded me the $153.65, but not the $88. I brought this to their attention again, and they said they would mail me a hard copy check. That never happened. I called them, and the manager was supposed to call me to address this and work with me, but she never called me back. So here we are end of April, and they have forgotten about me and their incomplete attempt to resolve this. Please help me help them to take this seriously and finalize this refund. Thank You!

  Business Response

  Date: 04/25/2025

  The $88 payment in question was actually $188, and made by the Hattori Hanzo sales *** on his own personal credit card to suffice the minimum down payment requirement.  Mr. ******* only made one recurring payment in the amount of $153.65, which was refunded the day the return was authorized.  The $188 payment was also refunded that day, but Mr. ******* was unaware because the it seems he was not informed that the payment was made by the ***.  At this point both payments were refunded, the order was returned, and Mr ******* has been notified.  I believe Mr. ******* is satisfied now that he has a clear understanding.

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  
  

  I spoke with them( Hanzo)  and resolved the matter to my satisfaction. 

  
  

  Thank you, 

  TeJae

  
  

  
  

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to an event for cosmetology school at a local salon. Everyone at the event was told that if they bought a pair of shears that day at the event, they would get a student discount. If anyone bought shears after the event date, they would be charged the full amount (double the discounted price). When agreeing to buy the shears, I was told theyd be around $600 after applied discount. I received the shears in the mail but never received an invoice. I checked my email and texts, and nothing was there. I made the promised payments for my payment plan until one month I missed a payment. I decided to go in and make a payment, but noticed I was being charged $1,400 for the shears and not the $600 I was told. I contacted the company immediately and was told theyd would speak with the sales rep. **** also tried telling me theyd sent an invoice, but I screenshot and sent my emails to the company and nothing was there for the invoice after they told me I shouldve received text and email updates with any changes to my account. I gave them 24 hours to get back to me, but I never heard back. I sent the shears back early October 2024. **** now have brand new unused shears and $338 of my money and refuse to refund me. I did not receive the invoice until late September and the shears were purchased in June or July. I have now been sent to pre-collections even though I no longer have the shears in my possession, but I do not trust the company with any more of my money after the experience Ive had. I am still getting the run around.

  Business Response

  Date: 03/18/2025

  Mrs. ********** concerns have been addressed and rectified to her satisfaction.  Ultimately, Hanzo allowed her to return her purchase with a minimal restocking fee.  A refund check is being issued to Mrs. *********************

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased shears from Hattori Hanzo that claimed to be Japanese steel, not only do these shears not list that they are Japanese steel on the blade, they have no country of origin, as required by customs. The blade only contains a letter H. Upon receiving the shears I noticed that one pair were damaging hair when used as designed. I noticed that the second pair made loud squeaking sounds, gouged chunks out of the hair and hurt my hand when using as its intended use. I sent the shears back and received confirmation that they had been received, filed a fraudulent claim with my credit card company, after being informed that the shears would not qualify for a refund due to their 15 days grace period. I do believe the shears are of very low quality and most definitely not Japanese steel, as advertised by Hattori Hanzo shears.Hattori Hanzo sent me to collections for $4457.74. They kept the shears and proceeded to send me to collections for the claimed value of items in their possession. I believe this company to be fraudulently selling fake Japanese steel that does not perform as demonstrated as the ones used by the salesman.

  Business Response

  Date: 10/28/2024

  I spoke to Ms ******* and addressed her concerns regarding the origin of steel used to manufacture Hattori Hanzo shears, and she was accepting of the information I provided.  She and I discussed the return and exchange policies that Hanzo offers, and how they are geared toward allowing stylists ample time to try the shears and make sure they are a good fit.  She understands that she sent the shears in more than 2 months past the return period.  As a compromise, I offered Mr ******* the option to return both shears with a minimal restocking fee, in which she accepted.  I processed the return and Mrs ******* seemed pleased with the resolution I offered. 

• Initial Complaint

  Date:09/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my shears to be sharpened at Hanzo Hatori. They werent too bad. Just slightly dull. They still cut well and were in perfect alignment. I just dont like to wait too long to get them sharpened. These shears were also my favorite shears. I sent them off with ******* and he told me they would take two weeks to sharpen. I got them back from ******* and the next day went to use them. They folded the hair instead of cutting it. They also werent really sharp. I stopped using them on the spot I let ******* know that I was unhappy and why. He came back to me and said it was because the tension on my shears needed to be adjusted. And asked me if I had a tool to fix that. I said I did not and that I had never needed one in the 46 years that I had done hair. I have very consistently gotten my shears sharpened over the years and have never Had them come back to me in that condition. Nor would I expect them to be. He offered to come with with a tension tool and tighten the tension himself. He is not a technician and had never done that before. I told him i didnt feel comfortable with that and I would have them sent to my old shear sharpener and see if he can fix them. I did that and he got back to me and told me that they are unfixable. Both blades were bent, and they crossed at the tips. It was not tension that was the problem. Now I am out a pair of shears that will cost me at least $800-$1000. Almost 10 years ago, I used them for shear sharpening, and an almost identical experience occurred. When I got them back, they were ruined and I had to buy a new pair. I feel foolish that I tried to give them another chance but this time I am not going to pay for a replacement pair of shears. They need to reimburse me the money it will cost to replace the scissors. I will not accept anything less. Im willing to take legal action to accomplish this. Its unimaginable to me that in 10 years, they have not improved their business or the quality of their work.

  Business Response

  Date: 09/18/2024

  We have spoken to Mrs. ******* and are working to resolve this issue.  Hattori Hanzo Shears has a 100% satisfaction guarantee with our sharpening service so we issued a refund to Mrs. ******* in the amount that she paid for the sharpening.  She's requesting reimbursement for a pair of replacement shears she purchased, but we explained that in order to honor that type of reimbursement, the shears would need to be sent in for 'inspection' with a detailed note as to the issues she's describing, and a manager would need to diagnose and determine if unrepairable damage had in fact been done to her shears during sharpening.  Mrs. ******* agreed to send them in and we have emailed her a prepaid shipping label to do so.  There is no record of a previous sharpening on Mrs. ******** account from 10 years ago.  Our suspicion is that she may have used an authorized distributor, but we are still investigating to find that service history.  No part of the sharpening process would bend the shears or cause them to cross at the tips, unless the shear was somehow bent in transit while being returned to her. Further diagnosis will occur when the shear arrives for inspection. 

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hosted a hair cutting class at the salon where they hoped to sell sets of 4 hair shears. They totaled almost $4000. The company has a 15 day return policy and 30 day exchange policy. I do hair every day but I dont cut hair every day. By the time I used my shears for the first time since receiving them, it was past the policy allowance. Of both return and exchange. The shears do not cut like they claimed they would. They bend the hair instead of sliding right through. I tried reaching out to the company but they kept saying its a tension issue or user issue. Trying to get it to where I could fix the issue on my own. Which further prolonged when I asked for a refund. So even if I would have messaged from the get go and said I no longer want them, they pushed the days back by saying it wasnt the shears fault. I also didnt receive my shears until well after I began paying on them. *** asked if I can send them back even if I dont get a refund for what Ive already paid. But to get them to stop the payments. But they are not willing to do anything to help aside from offering to have an inspection done on the shears which, to me, feels ridiculous since they should be thoroughly inspected BEFORE sending them to me. And then telling me that I can send them in and PAY even more to have them sharpened. I just dont want to keep paying for a product I wont use. They are horrible shears. I believe this company is scamming people out of their money.

  Business Response

  Date: 02/22/2024

  *********************** did in fact purchase 4 shears totaling $3,486.84 on March 7th, 2023 while attending a class.  She made a 10% down payment and the shears were shipped the following day.  Hattori Hanzo Shears does offer a 15-day return period, and 30-day exchange period, but those timeframes aren't started until the date of delivery.  *********************** contacted our customer service department on June 21st, 2023, more than 90 days after receiving the product, with a complaint that one of the four shears she purchased was bending hair.  Our customer service agent logged an order for a 'shear inspection' which is a complimentary service that allows us to diagnose the issue, but the shear was never sent in and ultimately cancelled on Aug 16th, 2023. Unfortunately our return and exchange windows are not dictated by how much the stylist is working or whether or not they used that time to try out the product, so we're unable to accommodate *************************** request to send back the product and relieve her of the remaining balance.  We do however offer a lifetime warranty on our products so we'd be happy to have the shears sent in for diagnosis and possible replacement.  A new shear inspection order has been created and a postage paid shipping label has been emailed to ***********************.  In response to her statement about the shears being checked before shipped out, all Hattori Hanzo Shears products go through Quality Control inspection before being shipped.  The shear ********************** is having issues with has a swivel handle, as compared to the other three shears she purchased which have stationary handles.  If a swivel is not the best option for **********************, I'd be happy to honor a late exchange and help her into a shear she can use.  

  Customer Answer

  Date: 02/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:01/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/28/2022 I purchased 2 pairs of haircutting shears from Hattori. A pair of thinning shears for $619 and a pair of cutting shears for $1160.Totaling $1689.98. On November 2nd 2023 I contacted the company about having my $1160 cutting shears sharpened. 11/12/2023 ******* in my area ******** came to my shop and picked them up. 12/12/2023 I contacted ******** about the status of the shears being sharpened and got no response. 12/21/2023 I attempt to contact the company. They said my shears had been delivered back to my representative that previous Monday 12/18/2023 and to contact my rep.12/21/2023 contact ********. NO RESPONSE.12/26/2023 I get a response from ********'s assistant. ***** asking when I will be at my shop and she'll drop them off. I respond when I will be there and they were never dropped off.1/5/2024 I contact my rep once again with no response 1/11/2023 I contact my rep again no response 1/16/2024 ********'s assistant responds asking for my schedule. And I tell her again when I'm there or tell her. She could just leave them in the mail box ship them. I don't care I just want my shears back. It's been three months now.1/25/2025 contacted again NO RESPONSE Also I had to pay $50 to have them sharpened and to be without my shears for this long there is no excuse? So therefore it has brought me to file a complaint BBB. This is truly unacceptable.

  Business Response

  Date: 02/13/2024

  *********************** feelings of dissatisfaction in regards to her most recent sharpening are 100% justified.  Her rep did in fact collect her shears for sharpening on Nov 12, 2023, and they have not yet been returned to ********************  The unfortunate and unavoidable issue here is that *********************** rep began dealing with a severe personal issue shortly after collecting her shears.  By the time the company was notified that this rep was going to take a leave of absence, *********************** shears had already been sharpened and shipped back to *******.  Once we were notified that this rep would not be able to deliver *******************, or any other customers shears, we immediately arranged for the orders to be returned to our corporate headquarter so that they could be shipped directly to the clients.  Unfortunately the communication with this rep during this time was minimal so it took some time to get all of the orders in his possession back.  Once received, we reached out to ******************, and all other effected customers, to inform them of the situation and confirm shipping addresses, but ******************* was unwilling to confirm her shipping address and requested to return the shears she purchased in March of 2022.  Unfortunately we are unable to accept a return due to the age of the order, but we did comp the sharpening and offered ******************* other accessory items in addition to our sincere apologies for the inconvenience.  ****************** was issued a demo shear by ******* to use during this time, so fortunately she has not been without a shear to use.  I left a VM for ****************** upon receiving this complaint and am hopeful she will consider calling me to discuss the situation further and verify a shipping address so we can send her sharpened shears back to her with a postage paid label to return the demos she was issued.  

  Customer Answer

  Date: 02/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  I never gave them the address they obviously have it on file they billed me and came to my shop. As you can see in our text messages. I immediately complained about the "replacement pair of shears". I told them they were useless. So for them to say they offer replacement is a blatant lie. 

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold on a lie and false advertisement from the company not only did they tell me my payments were going to be lower than they were and I get charged more than I was supposed to, but they also lied to me about the services they offer I was told if I buy their shears and their stay sharp program I would never need to worry about getting my shears sharpened because they will no matter what drop off loaner shears and sharpen mine that is a lie because I have reached out to Hanzo multiple times and for the past eight months they have not had a rep ****** said that can do that for me so they want me to pay even extra to send in my shears to get sharpened but that leaves me without Shears to cut hair for weeks until they come back when the only reason I bought these shears is because they told me I will never have to worry they will drop me off Shears completely free to use while they take mine. This company has lied to me over and over and I told them that after all the lies I just want my money back and they told me that they cannot do that.

  Business Response

  Date: 01/24/2024

  I contacted ********************** to address his concerns.  ********************** purchased 5 pairs of shears between March and April 23'.  He states that he was verbally told that we could keep his payment in the $160 range.  With his approval, I amended the terms of his account to meet this commitment that was made to him.  He also signed up for our Stay Sharp subscription that provides 4 sharpenings per year, among other benefits.  When he signed up he had a local sales representative that could issue loaner shears to use while his were sent for sharpening.  That representative is no longer with the company, and we have not been able to find a replacement.  ********************** states that one of the only reasons he purchased was due to the fact that he could get these loaner shears to use while his were being sharpened.  I made the agreement to ********************** that we would ship him loaners at no cost anytime he needs to have his shears sharpened until we have a local representative to facilitate sharpenings for him again.  He currently has 3 shears being sent in for sharpening, and we sent him loaners to use.  ********************** seemed very pleased with the resolutions we provide to his concerns. 

  Customer Answer

  Date: 01/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:12/17/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Hattori Hanzo Shears. I do not have a contract with *************** System. They did not provide me with the original contract as requested.

  Business Response

  Date: 12/19/2023

  ****************** purchased four shears totaling $2,864.00 while attending a class on July 12, 2022.  Attached is an image of the sales contract that he signed and provided the details f the purchase, including the credit card to be used for the $300 down payment.  I have also attached an image of the order in the Hanzo system.  The shears were shipped to ******************' local sales rep, and then hand delivered to him at the barbershop in which he works.  I spoke to ****************** in attempt to gain an understanding of why he doesn't feel like he's liable for the unpaid balance of this purchase and he said that he thought the $300 down payment was being made toward his shear sharpening, that was ultimately unable to be completed because of the condition of the shears.  The shear sharpening he's referring to was actually facilitated on Mar 18th, 2022, 4 months prior to the purchase in question, and a refund check was mailed to his home address and cashed once the determination was made that the shears could not be sharpened.  So it's really unclear how he would assume the $300 payment he made four months later was in association with the shear sharpening from March.  Hattori Hanzo Shears made numerous attempt via call, text and email informing him that his account had gone into a Decline status, all using the contact information he provided on his contract.  A physical letter was also mailed to him at his home address on file informing him that the account would ultimately be sent to collections if no successful payment was obtained. This letter went to the same address in which we sent his refund check for the shears that were unsharbenable and which was ultimately cashed.  I have contacted *********************** and confirmed that they to have never been able to get i contact with ******************, and that he did not make any attempt to contact them.

  Customer Answer

  Date: 12/21/2023

  I am rejecting this response because: I feel as if this entire purchasing process somewhat of a scheme When I first agreed to purchase said shears on July 12th 2022. It was only because my personal shears, were held from the Hanzo Rep for 4 months. I originally met with the Hanzo rep on March 18th in our shop and was told the my personal shears were flawed and needed to be sharpened; And that the process would take about 2 weeks. But, while they took my personal shears to sharpen, that I could use their shears to see if I wanted to purchase my own. That 2 weeks process took 4 months, until I allowed ******* to invite my shop to her class.. At said class, held on, July 12, 2022. I was told that my shears were now unusable and could not be sharpened. And that their professional opinion was that I needed to buy new ones. (I had no choice) visibly upset, ******* started telling me all these discounts she would give; Since I brought my shop to the class and because I was purchasing at the class. ******* told me to fill out the card information and shed find the item #s I wanted. I was under the impression I was getting 4 shears for A little under $1,200 which I needed $300 deposit which I didnt have at the time. She said she would date it then and charged it probably 2 weeks later, ******* made it seem that I made the purchase at the class and DID NOT make it clear on the prices of what the shears ACTUALLY were and what she would end up charging .. Once I received the shears, I received a receipt and immediately tried to return them; At which point I was told I need to take it up with Hantori Hanzo customer service (which I never knew how to do). On your own image of the sales contract you can see that there is no price on there and that the 2 different writings took place at 2 different times with different pens. I was never told the ACTUAL price that I was getting into until it was to late to back out. From what you guys are saying I owe $2,364.00 but on my credit report. I no longer owe Hantorri Hanzo because you sold THE WRONG information to a 3rd party *************** System and now I owe them $2,504.. Because I never signed a contract with *************** system and because the contract you have doesnt specify the amount of money I was supposed to spend. I do not feel that its owed just because you added an itemized list that I have ever seen doesnt mean thats the price that I agreed to.. and I demand it taken off of my credit report for all of the misinformation .