Business ProfileforArctic Air

I purchased an arctic air, personal air conditioner for $100 from the company and was not satisfied. I was told I needed to make a return before they would issue me my refund Reluctantly, I returned the personal air conditioner and never received a refund I tried calling the company multiple times, and no one would answer Sometime had gone by and I forgot all about it Recently, about a month ago, I called back and spoke with an agent named ****** She informed me that she did see I returned it, and that I was never issued a refund and would have to go through a special process to refund my money since I no longer have that bank account which I used to purchase it I called back today and talked to a woman named ****** and was told there is no evidence. I returned it, and I was not receiving a refund.I was on the phone with her for over a half an hour asking if I could please talk to a manager or at least have the name of a manager and she denied me both and eventually hung up on me She told me she would note the account that I wanted to speak to a manager, but could not promise me one would call back I never raise my voice. It was very civil with her and asked her to please not hang up on me, and she still did So now I no longer have the device and I no longer have my hundred dollars