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Business Profile

Towing Company

C & D Towing Specialists Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had *** membership and requested service for towing on or around August 24, 2024, during the evening. I was in *********, **. *** dispatched to this company. I asked *** in advance that theres two (2) occupants that need a ride with the servicer and AAA notated my file and granted my request. A male agent, arrived and hooked up my vehicle to his truck. We were cordial and had a good conversation. He told me he was a newer employee. He asked me if Im ready to leave. I responded that my passenger is coming with us. He refused and said he can only take one (1) passenger. He then refused service altogether and left. He was unapologetic. It was then brought to my attention that he informed *** he refused service due to my behavior. However, about two hours later of waiting, a AAA supervisor called me and said the same exact service driver said if I and my passenger are ready, h*** pick us up. This is proof there was nothing wrong with my behavior, moreover, I have a front and back dash cam recorder with night vision and audio to prove that my behavior was professional at all times. Because of this male driver, I was stranded all night. I seek to hold this company accountable and will follow up with valid complaints with federal and state regulators.

    Business Response

    Date: 11/11/2024

    Hello,

     Were sorry to hear about your frustration. Your safety and satisfaction are our top priorities, and we want to address this issue promptly.

    To help us investigate and resolve the matter, could you please provide the following information:

    1-AAA service order number
    2-Date of service
    3-Membership ID

    Thank you!

    Customer Answer

    Date: 11/11/2024

    This was not a proper response. The service date was in my complaint. The burden of research is not on the consumer. 

    Business Response

    Date: 11/12/2024

    Hello, 

    The information provided was not sufficient to locate the details of the service. We attempted to search with the information available but were unable to find any records.

    Please provide the following details to help us assess your complaint:

    1-AAA service order number
    2-Date of service
    3-Membership ID

    Thank you!

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This towing company was dispatched by triple AAA to tow my car when I had a flat tire. A employee showed up to tow my car and for some reason was using 2 x 4 's to put the car on the tow. When he was lifting it somehow snapped and flew high in the air and came down and damaged my tail light. After speaking to the company after triple aaa directed me too the manager ***** said he would take pictures and order a tail light for me. It has since been 3 weeks and I have left over 4 messages and have not gotten a call back. I tried to be reasonable and deal with them directly but now they are being shady. One of my friends was with me when it happened and witnessed everything as well.

  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have previously filed a BBB complaint for the damage to my car done in January of this year. The company stated they sent a reimbursement check to me for the cost to repair my car but it never came. I have tried to contact the company many more times but have not received response. I would like to know where to pick up my reimbursement check as mailing it to me has not been successful.

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle needed a tow because of a dead alternator on 1/2/2022. I used AAA for the tow and they sent C&D towing. My drivers name was ******. When the driver showed up he tried to pick my car up by the back tires and dropped it, popping my rear driver side tire. He continued to hook up the car and tow it back to my house on its drive tires (VERY unprofessional). When we returned to my residence he tried to say that the tire was already popped when he got there, which it was not. He ended up replacing the tire after me hassling him for 20 minutes. I inspected my car for other damage later that evening and I found that he had bent a part of my rear suspension. I have been trying to contact the company for 6+ months now to get my car fixed and I have been blatantly ignored. The woman who answers the phone is aggressively rude. I have left many messages for the manager. After 2 months of phone calls, they finally sent a manager (*****) to look at my car and he said he would order the parts to repair it. He has since ignored all my phone calls and text messages. THIS COMPANY IS EXTREMELY UNPROFESSIONAL.

    Business Response

    Date: 08/18/2022

    Hello,

     We have forwarded you complaint to management, You will be contacted before the end of next week to resolve this issue. We apologies for any inconvenience.   

    Customer Answer

    Date: 08/23/2022

    I have not been contacted by the business. The BBB only gave me a 5 day window to reject or accept the response,  which ends today. I am still willing to resolve this issue if the company reaches out to me. 

    Business Response

    Date: 09/01/2022

    *********************,
      We have attempt to call you multiple times to the phone number provided, we also left voice mails with contact information to reach back to us. Please provide us with the best contact information to reach out to you. you can chose to email us at   *********************************************************************   and include your car's year make and model in the subject line.  

    Customer Answer

    Date: 09/06/2022

    I have reached out to ***** and sent him the receipts last week. Have not gotten a response back. 

    Customer Answer

    Date: 09/16/2022

    The contact information is correct. I have sent my receipts to ***** and he said they would be writing me a check. I have not gotten any more information on where and when to pick it up. 

    Business Response

    Date: 09/27/2022

    Hello,

      This complaint have been addressed. We have issued a reimbursement check and mailed to the address provided by the customer.  

C & D Towing Specialists Inc is NOT a BBB Accredited Business.

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