Business ProfileforDaytripper Tours

I got a gift certificate from this business for my mom for Mothers Day. She decided to redeem it for a trip this weekend and booked it. She came down with bronchitis and a severe cold a few days ago. She went to urgent care and has several prescriptions. She is negative for COVID. She called today to cancel the trip. They would not let her and will not refund any money or let her redeem the value for a different trip. Essentially, we are out the $150 I spent on a gift for her due to an event beyond her control. I called and spoke to the manager. She was not at all helpful and said their policy is no refunds 14 days or less prior to the trip. Her reason for not making an exception was that their business loses money. I asked for the owners info and she would not provide it. I asked her for the vendors info to see if they would refund daytripper, who could then refund us and she would not provide it. I informed her that per their policies, my mom could get on the bus as sick as she is and infect every other passenger. She is vaccinated and that is all that is required of somebody to go, even if they are very ill and/or negative for COVID. Despite that completely illogical, unreasonable policy, the manager declined to help at all. She would not accept proof of the illness, she would not provide any further information to help and she did not at all consider the unique circumstances of the situation. Another of which includes the fact that I, her only child, gets married in 2.5 weeks in Mexico and my mom plans/needs to travel for that. Going on a bus trip as sick as she is just so we dont lose any money could make her feel even worse, risk her getting even more sick and potentially risk hospitalization, and clearly puts every other passenger at risk. The manager would not consider anything and was rude in the process. We have used this company multiple times and clearly we are out money and this gift. I would like a refund and a formal complaint filed. Thank you.