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Business Profile

Online Dating Services

Catholicchemistry.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one-month membership on Catholicchemistry.com. It is a dating website. I deleted my account in late December and could not find a place on their website to stop them from billing me. I spent ten minutes looking, there was none. I deleted my account and emailed them at ***************************** and told them I deleted my account and to stop billing me. They ignored me. I called them and left them a voicemail, they ignored me. I was charged in January. I emailed and called demanding a refund and an explanation. No response. They charged me again in February. I again called and emailed and was ignored. I have called and emailed this fraudulent company almost a dozen times and they will not stop billing me. I have even had to contact the owner's other place of business and have left him multiple voicemails at his office and he refuses to call me back. His name is ******* ******** of El Cajon, ***I want my refund of $40. I can't stop this fraudulent company from billing my debit card unless I cancel it and pay $25 for a new one. This company is ridiculous! I demand a refund for their fraudulent charges!

    Business Response

    Date: 04/07/2025

    The customer's complaint came to my attention April 4th. That is not to say the customer did not attempt to contact us prior. It appears there was a failure in our communication channels on our end. I am appreciative of this customer's persistence for bringing it to my attention. The website UI and backend is supposed to not allow the deletion of an account that has an active subscription without the customer first cancelling the subscription. The inability to locate the (deleted) account may be related to why this issue fell through the cracks and communication failed. In any any event, we are in the process of assessing our communication channels as well the account/subscription deletion mechanism. The customer is requesting a refund for $40, the equivalent of 2 payment periods. However, we found that the customer has been with us for 6 payment periods. As a sign of good faith, on April 4th we issued refunds for all payments made by the customer totaling $119.94. It may take 5 - 10 business days for the refund to post to the customer's card. I personally called the customer on April 4th and left a voice message to express my apologies, make sure the issue has been resolved to their satisfaction, and hear any feedback or remaining concerns.

Catholicchemistry.com is NOT a BBB Accredited Business.

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