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Business Profile

Auto Customizations

SD Auto Image

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 28th, 2022, I was hit by a semi truck owned by C.R. England, after the adjuster saw the damaged they determined the accident was 100% their fault. I took my car to SD Auto Image and paid them $7,500 for the repairs, after 5 months no work was performed on the car. I took my car back from a third party shop that was holding my car due to non payment. I paid $450 out of my pocket to recover possession of my car. After a month, I asked them for a refund and they have completely refused to give me any communication or money. I will be proceeding to take them to court and press legal action. Attached below is the agreement that was reached between myself and the SD Auto Image Owner. This was not honored by SD Auto Image.

SD Auto Image is NOT a BBB Accredited Business.

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