We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Customizations

SD Auto Image

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 28th, 2022, I was hit by a semi truck owned by C.R. England, after the adjuster saw the damaged they determined the accident was 100% their fault. I took my car to SD Auto Image and paid them $7,500 for the repairs, after 5 months no work was performed on the car. I took my car back from a third party shop that was holding my car due to non payment. I paid $450 out of my pocket to recover possession of my car. After a month, I asked them for a refund and they have completely refused to give me any communication or money. I will be proceeding to take them to court and press legal action. Attached below is the agreement that was reached between myself and the SD Auto Image Owner. This was not honored by SD Auto Image.

  • Initial Complaint

    Date:06/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my benz to get serviced 8/1/2021 at SD Auto Image I paid in full they told me they would have it ready within 2 weeks well 2 weeks became 2 I called and asked them if they were done. November came and I went to pick up the paint was scratched all the decals were missing and the upholstery had not been finished, So I left again and they said they would bring it to my house personally as soon as they finished . The car came home in February I took it back because it seemed like they were avoiding me, Numerous calls were made to see when we can pick up today they finally called us at about 2;30 to tell us that the car would be ready at this point I was just determined to get my car back report them to BBB and take them to small claims court, This has been a disaster experience ...all the time spent calling them , wouldn't answer my calls I drive a truck and with gas prices it would have been nice to drive my 2 door coupe save hundreds of dollars. There was a mechanic failure he said he had to get the mechanic to fix it so he was going to charge me another 300 for that repair. I was like wow really I should charge him for keeping my car for 8 months in his shop

SD Auto Image is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.