Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Credit Union

Patelco Credit Union

Headquarters

Visit Website(800) 358-8228
See Hours
Operating Hours
Monday7:30 AM - 7:00 PM
Tuesday7:30 AM - 7:00 PM
Wednesday7:30 AM - 7:00 PM
Thursday7:30 AM - 7:00 PM
Friday7:30 AM - 7:00 PM
Saturday9:00 AM - 2:00 PM

About

Important information

  • Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Patelco Credit Union

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

     
    On February 4, 2025, Patelco Credit Union entered into a consent agreement brought against the business by the Department of Financial Protection and Innovation (DFPI).

    The action against Patelco Credit Union is the result of an investigation conducted after a ransomware attack occurred in June of 2024. The attack caused essential computer functions to shutdown from June 29, 2024 through July 15, 2024.

     
    According to the consent order, it is alleged that Patelco failed to implement appropriate security practices to protect customers’ data. This failure allowed ransomware attackers to access consumers personally identifiable information (PPI) causing over 500,000 customers private information to be exposed. Additionally, thousands of consumers were locked out of their bank accounts with no access to online banking functions.

     

    Without denying or admitting culpability Patelco voluntarily agreed to obtain the appropriate cybersecurity programs to ensure the security and confidentiality of members and agreed to pay a civil penalty of $100,000. Patelco Credited Union was also ordered to cease and desist from violating any laws, rules or orders imposed by the DFPI.

     

About This Business

Patelco Credit Union offers banking services.

Photos and Videos

Business Details

BBB File Opened:
12/1/1993
Business Started:
6/10/1936
Business Incorporated:
6/10/1936
Type of Entity:
Corporation
Business Management:
Ms. Erin Mendez, CEO
Mr. Paul Plain, Manager
Ms. Marie Gloria, Billing Contact
Ms. Lauren Goucher, Administrative Assistant
Number of Employees:
960

Additional Contact Information

Principal Contacts
Ms. Marie Gloria, Billing Contact
Customer Contacts
Mr. Paul Plain, Manager
Fax numbers
Primary Fax: (925) 847-3651

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 9550152 for this business, issued by Department of Business Oversight. The expiration date of this license is 5/31/2025.

Department of Business Oversight

1515 K Street, Suite 200

Sacramento CA 95814

BBB records show a license number of 506373 for this business, issued by Nationwide Mortgage Licensing System/NMLS. The expiration date of this license is 8/29/2025.

Nationwide Mortgage Licensing System/NMLS

1129 20th Street, N.W., 9th Floor

Washington DC 20036

BBB records show a license number of 68579 for this business, issued by National Credit Union Administration. The expiration date of this license is 8/29/2025.

National Credit Union Administration

1775 Duke Street

Alexandria VA 22314-3428

Additional Information

Other Resources
California Department of Financial Protection and Innovation
2101 Arena Boulevard
Sacramento CA 95834
Phone Number: (866) 275-2677
https://dfpi.ca.gov/
[email protected]
Commodity Futures Trading Com.
Lafayette Center,1155-21st St. N.W.
Washington DC 20581
Phone Number: (202) 418-5080
http://www.cftc.gov
National Credit Union Administration
1775 Duke Street
Alexandria VA 22314-3428
Phone Number: 703-518-6300
https://www.ncua.gov/Pages/default.aspx
Nationwide Mortgage Licensing System/NMLS
1129 20th Street, N.W., 9th Floor
Washington DC 20036
Phone Number: 1-855-665-7123
http://mortgage.nationwidelicensingsystem.org/Pages/default.aspx
Business Categories
Credit Union, Financial Services

Industry Tip

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.