Credit Union
Patelco Credit UnionHeadquarters

See Hours
Monday | 7:30 AM - 7:00 PM |
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Tuesday | 7:30 AM - 7:00 PM |
Wednesday | 7:30 AM - 7:00 PM |
Thursday | 7:30 AM - 7:00 PM |
Friday | 7:30 AM - 7:00 PM |
Saturday | 9:00 AM - 2:00 PM |
About
Important information
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Patelco Credit Union
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On February 4, 2025, Patelco Credit Union entered into a consent agreement brought against the business by the Department of Financial Protection and Innovation (DFPI).The action against Patelco Credit Union is the result of an investigation conducted after a ransomware attack occurred in June of 2024. The attack caused essential computer functions to shutdown from June 29, 2024 through July 15, 2024.
According to the consent order, it is alleged that Patelco failed to implement appropriate security practices to protect customers’ data. This failure allowed ransomware attackers to access consumers personally identifiable information (PPI) causing over 500,000 customers private information to be exposed. Additionally, thousands of consumers were locked out of their bank accounts with no access to online banking functions.Without denying or admitting culpability Patelco voluntarily agreed to obtain the appropriate cybersecurity programs to ensure the security and confidentiality of members and agreed to pay a civil penalty of $100,000. Patelco Credited Union was also ordered to cease and desist from violating any laws, rules or orders imposed by the DFPI.
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