See Hours
| Monday | 7:30 AM - 7:00 PM |
|---|---|
| Tuesday | 7:30 AM - 7:00 PM |
| Wednesday | 7:30 AM - 7:00 PM |
| Thursday | 7:30 AM - 7:00 PM |
| Friday | 7:30 AM - 7:00 PM |
| Saturday | 9:00 AM - 2:00 PM |
About
Important information
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Patelco Credit Union
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On February 4, 2025, Patelco Credit Union entered into a consent agreement brought against the business by the Department of Financial Protection and Innovation (DFPI).The action against Patelco Credit Union is the result of an investigation conducted after a ransomware attack occurred in June of 2024. The attack caused essential computer functions to shutdown from June 29, 2024 through July 15, 2024.
According to the consent order, it is alleged that Patelco failed to implement appropriate security practices to protect customers’ data. This failure allowed ransomware attackers to access consumers personally identifiable information (PPI) causing over 500,000 customers private information to be exposed. Additionally, thousands of consumers were locked out of their bank accounts with no access to online banking functions.Without denying or admitting culpability Patelco voluntarily agreed to obtain the appropriate cybersecurity programs to ensure the security and confidentiality of members and agreed to pay a civil penalty of $100,000. Patelco Credited Union was also ordered to cease and desist from violating any laws, rules or orders imposed by the DFPI.
Overview
BBB Accredited Since: 8/1/2011
Years in Business: 88
BBB Accreditation & Rating
About This Business
Photos and Videos
Business Details
- BBB File Opened:
- 12/1/1993
- Business Started:
- 6/10/1936
- Business Incorporated:
- 6/10/1936
- Type of Entity:
- Corporation
- Business Management:
- Ms. Erin Mendez, CEO
- Mr. Paul Plain, Manager
- Ms. Marie Gloria, Billing Contact
- Ms. Lauren Goucher, Administrative Assistant
- Number of Employees:
- 960
Additional Contact Information
- Principal Contacts
- Ms. Marie Gloria, Billing Contact
- Customer Contacts
- Mr. Paul Plain, Manager
- Fax numbers
- Primary Fax: (925) 847-3651
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 9550152 for this business, issued by Department of Business Oversight. The expiration date of this license is 5/31/2025.
Department of Business Oversight
1515 K Street, Suite 200
Sacramento CA 95814
BBB records show a license number of 506373 for this business, issued by Nationwide Mortgage Licensing System/NMLS. The expiration date of this license is 8/29/2025.
Nationwide Mortgage Licensing System/NMLS
1129 20th Street, N.W., 9th Floor
Washington DC 20036
BBB records show a license number of 68579 for this business, issued by National Credit Union Administration. The expiration date of this license is 8/29/2025.
National Credit Union Administration
1775 Duke Street
Alexandria VA 22314-3428
Additional Information
- Referral Assistance
- California Department of Financial Protection and Innovation
2101 Arena Boulevard
Sacramento CA 95834
Phone Number: (866) 275-2677
https://dfpi.ca.gov/
[email protected] - Commodity Futures Trading Com.
Lafayette Center,1155-21st St. N.W.
Washington DC 20581
Phone Number: (202) 418-5080
http://www.cftc.gov - National Credit Union Administration
1775 Duke Street
Alexandria VA 22314-3428
Phone Number: 703-518-6300
https://www.ncua.gov/Pages/default.aspx - Nationwide Mortgage Licensing System/NMLS
1129 20th Street, N.W., 9th Floor
Washington DC 20036
Phone Number: 1-855-665-7123
http://mortgage.nationwidelicensingsystem.org/Pages/default.aspx - Business Categories
- Credit Union, Financial Services
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