We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Purification Systems

Rabbit Air

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • G. G.

    Date: 01/09/2025

    I ordered the BioGS 2.0 Ultra Quiet Air Purifier - SPA-550A from Rabbit Air. The unit came shipped in the retail box, they didn't bother putting it into a shipping box, or even taping the box for that matter. The box was absolutely covered and caked in a thick dirt. Like it sat in a dirty warehouse for ages. Even after being shipped by *** and arriving, it was just caked in a thick silly layer of disgusting dirt. The *** guy was even saying how disgusting it was. There were holes in the box and it was so dirty I didn't even bother to unbox it. I notified them and requested a shipping label back to them. They wanted a picture. I sent a picture. They immediately apologized and said I could return it. But it's so disgusting I'm not putting it in my car. So now I have to waste my time and money, I have to wipe it down, rent a truck and return this disgusting box. Yes it's that bad and has holes it in, and a thick layer of disgusting sticky silt and dirt. Why in the world would you send this to a customer in this condition and then make them deal with cleaning up your mess. I'm not sure *** will even take it when I go there. It's that disgusting. This is what you can expect when you purchase an air filtration unit from Rabbit Air. Buyer beware.

    Rabbit Air

    Date: 01/19/2025

    Hello,Thank you for your feedback. We sincerely apologize for the experience you ******** many companies, we aim to be eco-friendly by shipping our products in their original packaging, minimizing excess materials. Our product boxes are certified for safe shipping, though occasionally they may show some dirt or wear during transit. It seems this may have been the case with your shipment.We have arranged for *** to pick up your package and have promptly issued a refund.Once again, we apologize for any inconvenience this may have caused.Kind regards,Rabbit Air

    G. G.

    Date: 01/25/2025

    This review can be removed. I never thought I finalized it and company recalled order and refunded payment promptly.

  • Vergil S

    Date: 04/06/2023

    I have been a loyal customer for over 5 years and have two ********************** unit with the latest purchase of the newest model. I am a business owner and I use these units in my lounge and have referred many owners through the years to purchase these units for business and for personal use. I have contacted the sales department for two years now trying to become a retailer / reseller for the product and never received a response and have been in contact with customer service multiple times and they have forwarded my information over a few times. In my recent attempt and complaints to customer service rep I explained my frustration and forwarded over my old emails to have them follow up. I received an immediate response back to say "We have closed our dealer program for the year and ask that you please reach out to us next year. If you have any questions, please do not hesitate to contact us." Service and response time was very difficult and for me to seek out for the dealer program for over two years and be turned away was very difficult to accept.

Rabbit Air is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.