Business ProfileforThe Vine Inn Davis

I am a customer who booked a room at the Vine Inn for two days in April, 2022. The stay was unpleasant due to unsatisfactory maintenance and terrible service there, and I will try to tell the story as objectively as possible:Upon arrival, the parking lot was full. Their parking lot has approximately 14 spots for more than 20 units, so complimentary parking advertised on their website is not guaranteed. I was instructed by the front desk to park on the street.In the next morning, I received a ticket for parking on the street. The fine amount was 50 dollars. Then did I realize that from 8AM-6PM there is only 2-hour parking at downtown *****, but these angled parking spots do not have signs at each spot like mostly everywhere else. The sign is ~100 feet away near the intersection so it is hard to be found at night. I was not informed by the front desk about limited street parking.When I went to the front desk to file a complaint, I requested to talk with the supervisor and cancel the second night for staying with a full refund (yes, only the second night that I am not staying). I was told that the supervisor was not there today. I then requested the supervisors phone number to explain the issues and discuss a solution, but I was told that they cannot give me the phone number. I therefore requested the front desk to call the supervisor and pass on the message or make a decision on behalf of the supervisor, the request was also declined. I was told that I have to email the supervisor myself via their general info email address. At this point, it seems obvious that they do not want to resolve this issue at all. I did persist and send the email according to their suggestion, and I also attached my phone number and requested a phone call, but there is no surprise that I have never heard from them since then. I am writing this review four days or two business days after my stay.