Business ProfileforAll American Fence Corporation

All American Fence ***** **** (AAF) installed my fence in March 2012. In the contract, the fence carried a 15-year warranty on workmanship and materials. On May 16, 2022, I contacted AAF to let them know that part of my fence was loose and close to falling over and that I wanted it repaired per the warranty. AAF inspected the fence and agreed three (3) fence posts needed to be replaced (a covered item) but refused to repair it free of charge and instead sent an estimate for $600 to make the repairs due to "unprecedented times. I dont think it is acceptable for AAF to unilaterally change the terms of our contract and I expect them to repair the fence free of charge per our written agreement. The following is a timeline (partial list) of events surrounding this complaint:March 26, 2012, All American Fence replaced our fence.May 16, 2022, I emailed AAF to follow up from a telephone conversation where I informed AAF that our fence was falling down and needed to be repaired under warranty. After waiting nearly 4-months for AAF to send out a supervisor, they finally did so on August 23, 2022. AAF then sent an estimate for $600 to repair the fence. I responded by reminding AAF that the fence was under warranty August 26, 2022 AAF responded Per our warranty, the material is covered under warranty. We do charge a small labor fee to assist with the cost of labor, and the truck.September 2, 2022, I responded I pulled the contract and see that it says "We offer a 15-year warranty on workmanship and materials for pressure treated post and kick boards" which means that the warranty covers both labor and materials. September 8, 2022, AAF responded I do understand. However, we are now asking for all repairs a small fee to cover the costs of getting the truck and labor to the site due to the unprecedented times and current costs. I responded that I disagreed with their position and expected the fence to be repaired free of charge per the warranty. AFF refused.