Business ProfileforNissan Serramnonte

On 2/21/2023 I went to Nissan Serramonte dealership to purchase 2016 Chrysler 300 automobile. During negotiation of the purchase I paid a down payment of $9000.00 and agreed to finance the balance of the automobile. However I was given 2 options for my **** PT Cruiser as follows:1.Have the PT evaluate the value of the car and use as part of the down payment OR 2.Have the car evaluated and Nissan Serramonte would purchase the **** PT from me and write a check. We both agreed that the value of the car is $****** and I accepted the amount. As per the Finance manager at the time ***************************** advised me to mail him directly the PT title and once he received it he will have a check mailed to me in the sum of $******. I left my **** PT Cruiser with the Nissan Serramonte dealership Once I got home that evening I filled the portion of information that the car transfer to Nissan Serramonte as the new owner of the car and place the title in to the ** mail. Mailed (mailed 2/22/2023) to Nissan Serramonte Attn: ***************************** 65 Serramonte ABlvd *****, ** ***** (as directed by ******).Several weeks go by and NO check payment has been received so I telephone ***************************** (on 3/23/2023) to discover he no longer works at Nissan Serramonte and the now finance manager is *************************. I leave ****** a voice message and asked for a call back and left my phone number.I have not received a call back so I phoned ************************* again on 3/30/2023 and we spoke. I explained the reason for my call and he said he remembered me from the of purchasing the automobile. He told me that he wanted to resolve this immediately so he said he was drafting a email to his sales team, DMV team and used car intake team to check with them of where was the title ? where is my check payment? He will call me back ASAP once he get a response from his teams.4/6/2023 @1:54pm Still not heard back from ****** and NO check payment has been received so I phone ****** to get any updates on what is happening and get his voice message.4/7/2023 @2:10 and 2:20 pm I call back to ****** and left him another voice message and asking for a call back and provided my call back number. I ask the receptionist if ************************* is at work and he confirmed, yes he was. So at this point Nissan Serramonte and ************************* are avoiding my calls.I ask the BBB for assistance in a receiving what is owed to me of a $****** that is owed to as Nissan Serramonte has my **** PT Cruiser in their possession including the cars Title. I feel they broke their end of the car contract to promise a payment of purchase and payment of buying my car from me.As of date I have not received the check $****** promised to me nor any returned call back to let me know the status of my payment. I ask BBB for assistance in obtaining my $ ****** payment as promised by Nissan Serramonte.You can reach me at the following:********************* *************************************************** ************* ********************* I will be happy to provide you more information if needed.I look forward to hearing back from you soon.Thank you With kind regards, ********************* 4/18/2018