Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Nexway, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Nexway, Inc

      235 Westlake Ctr PMB 30 Daly City, CA 94015-1430

    • Nexway, Inc

      55 New Montgomery St # 518 San Francisco, CA 94105

    Business ProfileforNexway, Inc

    Computer Services
    Multi Location Business

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Nexway, Inc.

    “The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.”

     

    On April 14, 2023, Nexway, Victor Lezuitov and Casey Potenzone entered into permanent injunction for a complaint brought against them by the Department of Justice on behalf of the Federal Trade Commission. Case No. 1:23-cv-900.

    According to the complaint, from around August 2016 the defendants facilitated merchant accounts to telemarketers who made misrepresentations to consumers about the performance and security of their computers. The Justice Department also alleged the defendants abated the sale of false technical support services and laundered credit card charges through their merchant’s account violating the FTC Act and the Telemarketing Sales Rule.

    The Federal Trade Commission and The Justice Department will collect $650,000 in consumer compensation from corporate defendants Nexway and individual defendants Victor Lezuitov and Casey Potenzone. The payment of $650,000 will result in the suspension of the total monetary judgment of $49.5 million granted by the court.

    On February 8th, 2024, the Federal Trade Commission announced they will be issuing consumers payments for more than $610,000 in refunds. Consumers with questions regarding their refund payments may contact the Legal Administrator at 888-995-0315 or visit the TFC website to view frequently asked questions about the refund process. 

     

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Nexway, Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Nexway, Inc

        235 Westlake Ctr PMB 30 Daly City, CA 94015-1430

      • Nexway, Inc

        55 New Montgomery St # 518 San Francisco, CA 94105

      Location of This Business
      235 Westlake Ctr PMB 30, Daly City, CA 94015-1430
      BBB File Opened:
      10/16/2013
      Years in Business:
      22
      Business Started:
      1/1/2002
      Number of Employees:
      1

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/05/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      Transaction DATE: 2/26/2024 AMOUNT: $75.85 VENUE: Corporate Credit Card the charge is not a charge I made or recognize. it was reflected on my CC as Kaspersky US Nexway *****. I called and IMMEDIATELY received a pre-recorded message which did not help me at all.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      David P

      1 star

      10/06/2021

      A charge popped up on my bank account that was from Nexway, Inc. for $5.95. I emailed and called them and they said they couldn't find the charge. They started asking me for information, like my card number and I declined. They should be able to find me from my email address or my name. This company is a total scam! BEWARE After speaking to a representative from the company it was obvious that they had no intention of helping me or refunding the money to my account.

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.