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Business Profile

Retail Shoes

Sneak Gallery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 17th, 2024 I ordered a jacket from an online Company. Sneak Gallery. The total cost was $112.50. I was told it would be delivered in 2-3 weeks. I emailed at week 3, and was told it would be 2-3 weeks, Emailed again and the same responses which are generated by what seems to be an automated response. I used AfterPay to pay for the item. I have not yet received the item nor have a gotten any closer to getting the item or info on when it will actually arrive as the statement is always the same. I looked the company up on ******** and several people say they are scammers as they have been waiting on items for months. I want my items I ordered or at this point a full refund.

  • Initial Complaint

    Date:03/15/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Christmas gift on December 10th from the company that i did receive in time for Christmas. The issue with 1 of the items received was a large blue stain on a varsity jacket that very obvious. I sent an email to the company immediately with a picture of the item attached and they advised i didnt need to return the damage item but they would provide me only with a store credit. I then repurchased the same varsity jacket with the store credit on January 27th and never received a trqckinng number at first. Due to constant emailing i finally received a tracking number on February 21st but no shipping date or Estimated delivery. I continued emailing the company who in response had no answer and advised due to multiple orders shipment was delayed and i would be receiving a arrival date soon. I still have not received the item and the company is refusing to refund the money spent on the jacket. They keep giving credit when i keep explaining to them i will never purchase another item due to the lack of accountability when it comes to product being damaged nor received and the last email i received was that the package possibly has been lost in transit.

  • Initial Complaint

    Date:03/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a jacket 12/22/2023 and I havent received it yet they say they had overwhelmed shipment issues but still havent received my jacket and its march now so I would like a refund or my jacket as soon as possible

  • Initial Complaint

    Date:02/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a jacket on 12/29/23 on the Sneak Gallery website, and paid for it via AfterPay. I have still not received the order or a requested refund. I have contacted the company directly on many occasions and have been told the order has been sent. I have received two different tracking numbers, one from *** and one from ***** both of which are still showing as label created, but not tracking information after that. I even contacted Afterpay to dispute the claim, but they closed it. Still no refund or product. I would just like a refund at this point. This is ridiculous! Almost two months and still nothing. I have ordered from this company in the past and did not have this experience. Very disappointed! All documents have been attached.

  • Initial Complaint

    Date:02/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 6 sweatsuits Nov 22 2023 for ***** and merchandise not delivered as promised. Several emails and still no merchandise. Requested refund and still no refund

  • Initial Complaint

    Date:02/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order placed in december 2023 wrong item was sent has been impossible to get ahold of anybody in customer service, then when finally got ahold of somebody was told a refund was issued now its been almost 20 days since was told money was refunded called my bank nothing has been issued or pending so clearly the company hasnt actually refunded the money clearly a scam company

  • Initial Complaint

    Date:02/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a order from Sneak Gallery on January 20, ****, attempted to make contact with this company in order to receive a shipping status update with no response, since then I sent multiple emails with no response,I would like to receive either order or a refund as soon as possible..

  • Initial Complaint

    Date:01/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my son a jacket on 1/10/2024 it is 1/28/2024 and I have not received my jacket yet. When I tried contacting them I on received an auto reply but no real explanation on where is my jacket. Delivery time was 5-7 days. My order number was ******.

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an order with this company on November ************************************************************************ response back from my emails that I sent. This company too is a scam that takes people money and do not provide the product the promised.

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ref Order# ****** I ordered an item from SneakGallery on 22 December 2023 and never received it. Their tracking system states the item has been ready for shipping since 1 January **** and as of today 9 January **** the item is still waiting to be shipped. I contacted the company to cancel the order and receive a refund and was denied. I have a feeling this company scammed me and possibly others.

Sneak Gallery is NOT a BBB Accredited Business.

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