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Business Profile

Collections Agencies

AMS Receivables

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with ***** ** ******* M. D. Inc.. I do not have a contract with the Account Management Services, they did not provide me with the original contract as I requested.

    Business Response

    Date: 07/17/2024

    Account Management Services, Inc. (AMS) has completed an investigation into the consumer’s complaint and have determined the following. 

    The consumer’s account was assigned to AMS for third party collections due to the denial of a Worker’s Compensation claim. The claim was then billed to the consumer’s third party HMO health insurance who denied payment as well. The original creditor attempted to work with the consumer to resolve the outstanding balance but no payment has been received by the original creditor or AMS. 

    The consumer signed the original creditor’s Patient Responsibility Disclosure Statement accepting financial responsibility for any balance not covered by their insurance. The balance remains unpaid and due by the consumer.

    If the consumer’s intention is to resolve the outstanding balance, AMS is more than willing to work with them.

    Customer Answer

    Date: 07/17/2024

    This is a copy of police report 

    Business Response

    Date: 07/19/2024

    "This is a copy of police report" as a follow up to AMS' response to the consumer's complaint is not sufficient for AMS to submit a second response. AMS' initial response to the consumer's complaint stands. 

  • Initial Complaint

    Date:05/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not aware of this account. I have reached out to Experian credit bureau and ACCOUNT MANAGEMENT SERVICES to have this account removed from my file and they always say the same excuse, which is no longer acceptable. I have filed an FTC complaint because I believed this is an outcome of identity Theft. Regardless of all actions done on my end, there was no action from *********************** Thus, I am reaching out to seek assistance to have ACCOUNT MANAGEMENT SERVICES that I have no account with them and 3 credit bureaus can simply remove it from my credit.

    Business Response

    Date: 05/26/2024

    Account Management Services, **** (AMS) has completed a full investigation into the consumer's complaint and have determined the following. The consumer's account was assigned to AMS for collections on 02/04/19. Dozens of phone calls were made to the consumer with no response and a series of collection notices via US Mail also went unanswered. The consumer started disputing the account through the credit bureau in April of 2020. The consumer's claims of not knowing about the debt is grossly incorrect considering the number of attempts the consumer has made to dispute the debt through Experian, the ***** and now the BBB. The original creditor has continually verified and validated the debt. The balance remains due and owing by the consumer. If the consumer's true intention is to resolve the matter, AMS is more than willing ot work with the consumer to resolve the account. 

AMS Receivables is NOT a BBB Accredited Business.

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