Business ProfileforGOGO Lush

I placed my order with Gogo Lush on 11/24/2023 (Order # *******). I received a confirmation email from the business that same day. On or around that same time I received a tracking number of **********************. ******* There website states " This custom made product needs 14 business days to SHIP and is not eligible for express shipping". The 14th business day from date of purchase would be Thursday, December 14, 2023. I have reached out several times to the business for more information on this purchase. I explained to them that I am a first time customer. In return, I just received automated responses with the "14 business day message". I felt like this was horrible customer service. I've received emails on various promotions and even an email asking me for my review of an item that I haven't received. I disputed this claim through Afterpay on 12/16/2023, and the the business responded on 12/18/23 stating that "it has been 13 days . Her item has finished being created at our factory and is on its way to our facility... Her item will reach her in the next few days." I reached out again through their social media page and was told the same thing. I never received an official email from the business that my item was ready and has been shipped. I followed up again on 12/23/23 (Saturday) and was told the post office was closed. I checked tracking again and still no movement from when I was told on 12/18 that I should be receiving my order in the next few days. I followed up again 12/27/23, still nothing. This is why I've decided to file this complaint. The business is not operating with full transparency to their customers and is misleading. I do not feel confident at this point that I will ever receive this item. They are bounding me that custom items are non-refundable, but they are not giving me adequate enough information that assures me that they are legit. Have a blessed day!