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Business Profile

Auto Service Contract Companies

Guardian Auto Shield

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This been auto pay contract that been do for years ****** for 18 months down payment of ******

  • Initial Complaint

    Date:10/01/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2022 I signed a contract with Guardian Auto Shield stipulating that for 4 years till **** or ******* miles my car will be covered for most repairs described as Deluxe package .I paid $1000 down payment and for the next 18 months till July 2023 I was automatically billed monthly $327.41 for a total of $6,891.00 I have been calling the company for a service coverage for the last 2 weeks and nobody is answering and now their line is disconnected. My further inquiries found out that Guardian Auto-shield has filed for bankruptcy during the summer of 2023, while still collecting my monthly payments. Now they have collected all my contracted patients of $6,891.00 and left me with no coverage for my car for the remaining 2 years of the contract that they signed and took a responsibility for. I need to be reimbursed for at least half of my full payment to them for only half of the contract coverage provided by this dishonest company that never informed me re their bankruptcy filing and kept collecting my monthly payments.

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an extended warranty through this company. I just finished paying it off and I had to get my water pump replaced. When I called to make a claim I found out they are no longer in business. I paid over $3,000 for this warranty which expires 5/28/2026. What should I do now?

  • Initial Complaint

    Date:12/23/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a policy and paid on it for almost over a year. Decided to cancel the policy 2 months ago. Told me I would get a refund. Called today, 12/23/2022, and was told I wasn't eligible for a refund. I never used the policy. Why can't I get a refund?

  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern; on April 2022 I purchased a new vehicle warranty with Guardian Auto shield. I paid $279 to start and from May 2022 to October 2022 this company took $179 out of my bank account every month. In September of 2022 it took car to be serviced at a ****** dealership and tried to use my warranty on an item that was stated in the policy handbook that was covered, turns out they did not accept my warranty coverage so I called to cancel policy as I no longer needed the warranty. I was told I do not get a refund even though my guardian Auto shield handbook States if I cancel policy I get a full refund. This is robbery of over $1000 of my money i have paid to this company and I have never used this warranty. Help!

Guardian Auto Shield is NOT a BBB Accredited Business.

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