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Business Profile

Moving and Storage Companies

Clutter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Reviews

This profile includes reviews for Clutter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clutter has 7 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 64 Customer Reviews

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    Review Details

    • Stephanie C

      Date: 06/15/2025

      Title:Clutter mishandled and destroyed high-value property, failed to resolve fairly Complaint:I contracted Clutter to move and store the contents of my 4-bedroom, ***** sq ft home. Despite clearly communicating the scale of the move, they sent two movers and a small truck, forcing me to hire a second company at my own expense. Upon delivery, multiple designer and custom items were returned damaged or destroyed, including matching furniture sets, lacquered pieces, glass dcor, and rugs.I filed a formal claim with repair estimates exceeding $12,000 and documented personal item losses totaling over $40,000. Clutter offered a total settlement of $6,000 ($5,000 for personal items, $1,000 for household damage) and rejected repair quotes without legitimate basis. They also failed to acknowledge their mover's lack of tools, refusal to reassemble furniture, and unprofessional behavior, including attempting to leave fragile items dumped on the first floor.When I escalated, Clutters ************************* failed to take responsibility, ignored critical facts, and repeatedly referenced internal protection policy limits that do not account for gross negligence or willful misconduct.I requested names of the executives who allegedly reviewed my casenone were provided. I was also promised a proper truck and crew by a representative named **. That commitment was not honored.I deserve:A fair and reasonable settlement based on submitted documentation Reimbursement for out-of-pocket moving and staging expenses Accountability for the mishandling of my property.I would not recommend Clutter to anyone. Their customer service practices and failure to resolve serious claims fairly warrant formal scrutiny.

    • Jyoti S

      Date: 04/07/2025

      DO NOT USE Clutter. They were difficult to communicate with and when my items were delivered after several months they had damaged several thousand dollars worth of my furniture and glassware. Additionally, there are boxes of my things still missing. The movers were embarrassed and it was truly the worst moving experience of my life.

    • Isabelle A

      Date: 11/19/2024

      I agree with what everyone is saying here. Clutter is all about nickel and diming you. They represent that they will charge you one rate, and then up it at the last minute and force you to sign inaccurate documents to get your stuff or get anything done. This place is terrible and needs to be investigated.

      Clutter

      Date: 11/30/2024

      Hi ********,


      We are sorry to hear you may have misunderstood your billing for your appointments. We strive to be transparent in our billing, and communicate appointment costs via your Account Portal at ********************************** during appointment booking. This information is also sent to you via email in your appointment confirmation email, and is visible in your Account Details section of your Account Portal for active accounts, or, in the Settings section of your Account Portal for inactive accounts. You may also review your appointment documents in the Settings tab and the Appointments tab.

      You remain in contact with our Trust and Safety team should you have any additional questions.


      Warm regards,
      The Clutter Team

    • Lincoln H

      Date: 11/08/2024

      Im on the phone with them now for the last 30 minutes. They are a complete scam. They texted me at 4 am telling me they are coming to see me. I never received any confirmation and then they told me canceled appointments are a 100 dollar charge.

      Clutter

      Date: 11/09/2024

      Hi ******** We apologize for the negative experience you had. While our records do not match your 4 am claim, we are happy to report we reversed the cancellation fee as a courtesy. If you need any additional support please contact us via the "I need help" button in your account portal. Thank You, The Clutter Team

    • Lucas T

      Date: 08/18/2024

      This Clutter company is a scam and consistently taking money from all their customers in anyway. When I signed up with this storage company. Its only $52/month and 3 months free. I choose this because It said its free pickup and delivery any time when we needed to any location. Because I think this provide very good value and flexibility and I need to leave the country for couple years for my job, so I use it. Years after years, without changing my plan and their service is the same. They increase the price every year and now its $78 without our agree and braking our contract. But also if we need to take out our stuff from the storage, I need to pay couple hundreds. With they already have my stuff on their hand, i have no choice to keep paying since I am out of the country but i dont want to pay hundreds to get my things out. Leave this company and I encourage everyone goes to class *** this scam

      Clutter

      Date: 08/22/2024

      Hi *****, we apologize that we are not able to fully satisfy your concern.  For privacy purposes, we cannot discuss the resolution that was provided but can confirm that we did complete a full review. Per the terms you agreed to, we acted within those terms and any price adjustment was valid. We can confirm that we covered over half of your return costs after reviewing your claims.

    • Tyler M

      Date: 08/10/2024

      Delayed delivery of my items several times then cancelled one hour before arrival. Awful customer service and poor communication. The company still doesnt understand the gravity of the situation: I had to take off a full day of work to receive my items because Clutter told me to be available 9am-5pm and then they cancel and reschedule delivery without even asking me if the new day/time works. They also poorly convey pricing and have hidden fees. Run from this company!

      Clutter

      Date: 08/12/2024

      Hello *****,

      Thank you for voicing your concerns. While an unforeseen operational incident did impact your appointment today, we are glad our Trust and Safety team secured a follow-up appointment and provided compensation for the unexpected adjustment to your appointment.Our Trust and Safety team will be reaching out through your existing lines of communication with them to follow up and ensure all issues are addressed.

       

      Warm regards,The Clutter Team

    • Michael A

      Date: 08/10/2024

      This company is a scam. Their website is also deceptive. I booked them for pickup and storage. They were to show up with 2 trucks and 4 laborers. They showed up with 1 truck and 3 laborers and just told me it would have to take extra days. When I questioned why the laborers and trucks would not be as promised on my receipt, they got mad and cancelled the move. Then charged me $200 anyway as a cancellation fee even though I said to go ahead and do it anyway. They blamed it on me having a bad attitude for not just accepting that I wasn't getting what I promised after having blocked out time to meet them there.

      Clutter

      Date: 08/12/2024

      Hello *******,

      Thank you for sharing your concerns. You are encouraged to submit a claim through your member portal to resolve this directly with Clutter. 

      Due to on-site escalation, we had to pull our movers for safety concerns. 

      Sincerely,

      The Clutter Team

    • Dianne P

      Date: 08/09/2024

      DO NOT USE THIS COMPANY!!!! READ THE BAD REVIEWS AND TRUST THEM ALL!! If I could give a zero I would. under NO circumstances use this company.I will write a more detailed review after litigation. One main point: Everything they do is to pad the bill and ZERO accountability for their incompetence. The movers that showed up r the only honest part of that organization. READ BAD reviews and trust 100% that they are true and ignore all of the company's rebuttals, Those rebuttals are geared to mislead. Trust the complaints. They were called MakeSpace before and now called Clutter. Try getting your items back after they do not complete their end of the contract, ha! Good luck!. High lost and damage rates, LOOK closely at the fine print r/t fees and cost getting items back. The company is a get rich scam, nothing more than to feed into pockets. ROTTEN to the core customer service and resolution. They outsource calls to them to *****..lol, what a joke that experience is. TRUST the bad reports. They lie before and during, litigation will determine the after for myself. I have all the evidence {including an unrelated outside third party who witnessed the horrendous way they responded to my move) I need. READ the bad reviews on all sites and DO NOT TRUST THEM or their seemingly reasonable rates, it's all a fleecing scam.

      Clutter

      Date: 08/12/2024

      Hello ******,

      Thank you for voicing your feelings regarding your experiences with Clutter.

      Clutter acquired MakeSpace in 2022. Before the acquisition, Clutter and MakeSpace were separate entities.Clutter does its best to be transparent about pricing. All pricing is communicated through the website, clutter.com, during booking. Pricing is also available in the Account Portal after booking.

      Your initial pickup was booked as less than half of the total cubic items that you actually needed serviced. While we were able to get an emergency follow-up appointment to accommodate your actual storage needs, you turned away our team midway through the follow-up appointment. Consequently, our team was forced to leave some of your items behind.While we are disheartened to learn that this was an overall negative experience, we are pleased to see that our US-based Trust and Safety team provided compensation through our claims process.You remain in contact with the Trust and Safety team, who are happy to answer any questions you may have.

      Warm regards,The Clutter Team

    • Nellie L

      Date: 08/01/2024

      So as I say what other people I see I'm not the only person. I stored my things here and have had some of the same things happen. Then I went to get my things out and it's like it almost started right off the bat. I got some of my things and they were broken and I was told because I wrapped them they wouldn't pay for them. The straw that broke the Camels back is that they lost enough of my things that it's RIDICULOUS!! I filled claims and only some got approved and at least 9 got denied. What is the point of getting the insurance if they're going to lose your things and don't want to compensate you for things THEY LOST?!! These things are nothing I can go to a store and buy over. Since things are lost in THEIR WEARHOUSE why shouldn't pay me because they're the ones who lost them. One person actually said sometimes they find things years later WTF!! How is that ok and a way to do business, I don't get it. They don't want to give me the amount the things are worth and feel like 150.00$ is ABSOLUTELY NOTHING compared to what my things are worth to me!! In their reviews they only show the good reviews but what about all these? It's atrocious that they lose your belongings and you just get a ridiculous excuse. I'm a bit appalled. What was the point of getting the insurance they convinced you to get if it's not going to be worth anything when they're the ones who are at fault. Now I'm the one who has to wait and see if they find my things or are going to get compensated for what they did. It's ridiculous

      Clutter

      Date: 08/03/2024

      We apologize that we are not able to fully satisfy your concerns.  For privacy purposes, we cannot discuss the resolution that was provided but can confirm that we did complete a full review and that we met your declared values for several claims. You have already spoken to our Trust and Safety team who is actively assisting you. Please feel free to reach out at any time with questions or concerns you may have.

    • Jessica G

      Date: 07/24/2024

      Do not ship fragile items from Clutter storage. Items that were carefully wrapped and then packed in company storage containers were not returned to me in the same condition. When returning my items, the fragile items were put in a larger box without sufficient padding and with far too much room in the box, making it all too easy for the items to break during shipment. Upon requesting these items to be shipped, I indicated these items were fragile (it is an option provided by Clutter). However, it seems no extra care was given when preparing them for shipment. Furthermore, no warning regarding the insurance coverage or options to purchase additional coverage was provided upon requesting the items to be sent. Therefore, all that is covered is $1 per weight of the box. Quite distressing. I've alerted Clutter to this issue in writing weeks ago. I hope others can avoid this situation and that Clutter will improve their packing and shipping process.

      Clutter

      Date: 07/25/2024

      We apologize you were involved in a claim, for privacy reasons we cannot discuss the details of your claim.  Publicly we can confirm it was assessed according to the protection plan.  You are welcome to review the correspondence we provided and contact us if you have any additional questions.

      Clutter

      Date: 07/26/2024

      In addition to this, the you have accepted our claim offers and agreed to the terms outlined in each release agreement. You have since violated certain terms stated in the agreement. For help understanding, please reach out to Trust and Safety at Clutter.

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