Reviews

This profile includes reviews for Clutter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Clutter has 8 locations, listed below.

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  Clutter

  3526 Hayden Ave Culver City, CA 90232-2413

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  Clutter Moving and Storage

  77 Constitution Blvd Franklin, MA 02038

• 

  Clutter Self-Storage

  280 Fullerton Ave Yonkers, NY 10704

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  Clutter Self-Storage

  3046 Northern Blvd Long Is City, NY 11101-2816

  
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  Clutter

  19801 85th S Kent, WA 98031

Review Details

• Review fromamber c

  Date: 11/12/2025

  1 star
  Clutter was absolutely the worst experience and they scammed me out of money. Their moving team lied about the time they showed up, took a extra long lunch, and took there sweet time. Their customer service team was not helpful and I was charged all these extra fee and charges until my card was maxed out. I have been trying to get my money back for 2 months now.

  Clutter

  Date: 11/14/2025

  Hi *****,
  
  Thank you for giving us the opportunity to review your claim. We sincerely apologize for the inconvenience you experienced during your appointment we understand how stressful and frustrating it can be when a move does not go as smoothly as expected.
  
  In reviewing your account history, we can see that you have been a long-standing customer with ********************** and have completed multiple appointments with us over time. We truly value your continued trust in our services. During your most recent appointment, you experienced delays and inefficiencies that understandably prompted you to file a claim.
  
  As part of the initial service recovery, Clutter already provided six hours of free service, including waiving all packing and disassembly charges during your appointment. This was offered to acknowledge the unexpected duration of the job as well as factors such as the volume of items, the extended walking distance, and elevator constraints that contributed to the longer labor time.
  
  To ensure we fully address your concerns, we have reviewed the situation once again. Although the appointment duration was influenced by factors outside the movers control, we understand that the experience still caused inconvenience.
  
  Taking all of this into considerationalong with the six free hours of service already grantedwe are able to offer an additional $561, which corresponds to three hours of labor time as further compensation.
  
  Please let us know if you would like to proceed with this resolution or if you have any other questions. We're here to help and want to ensure you feel fully supported.
  
  Warm regards,

• Review fromSabrina S

  Date: 10/01/2025

  1 star
  Adding to the reviews below and definitely calling this a fraudulent business. They are holding my stuff hostage in some warehouse with no clear pricing estimates to get them delivered to my office. Every which way you can get screwed, they will - no customer service and the experience has been THE WORST and likely illegal. I had my stuff in storage when it was MakeSpace and I guess CLUTTER bought it. It went downhill from there. DO NOT ENGAGE WITH THIS COMPANY AT ALL. I will look at legal avenues.

• Review fromH. C.

  Date: 09/17/2025

  1 star
  Do NOT USE this company!!! They will confirm one thing then deny it and charge you over snd over for anything they can add on. ********. NO customer service. They have phone lines for when you first talk to them then as soon as you sign up for their service, only chat is available. They completely mislead you or avoid answering your questions. Tell you everything you want to hear.

  Clutter

  Date: 09/28/2025

  Hi *****,

  Were truly sorry to hear about your experience and regret that it did not meet your expectations. At Clutter, we strive to provide a smooth and reliable moving experience, and we understand how frustrating it can be when things dont go as planned. Your feedback is important to us, and we take these matters seriously. If theres anything further youd like to discuss or clarify, our Trust & Safety team is available to assist. Please dont hesitate to reach out.

  Best regards,

  H. C.

  Date: 10/03/2025

  THREE times I was told someone would call me, never happened. Every thing they told me was FALSE or deliberately misleading. ********** NOT USE CLUTTER for your childs loving needs!!!!!!

  H. C.

  Date: 10/04/2025

  THREE times I was told someone would call me, never happened. Every thing they told me was FALSE or deliberately misleading. ********** NOT USE CLUTTER for your childs loving needs!!!!!!

• Review fromRenee D

  Date: 09/04/2025

  1 star
  I will never use this service again. One of my most valuable pieces of furniture, a Restoration Hardware bed valued at over $6,000, is missing from my delivery. To make matters worse, Restoration Hardware no longer manufactures this bed, which means I cannot provide the "required link" that Clutter demands in order to process reimbursement. This policy is unfair and leaves customers unprotected when dealing with discontinued or unique pieces.Instead of addressing the issue directly, every representative I've spoken with has been unresponsive and simply instructs me to "file a claim." The claims process itself feels designed to minimize the company's responsibility. If you cannot prove the current retail value of your missing or damaged items, the default reimbursement rate is only one dollar per pound a shockingly inadequate amount that would not even come close to covering the loss of high-value items like designer furniture, antiques, or custom pieces.On top of this, the delivery service was six hours late, and when my items finally arrived, several were visibly damaged. The entire experience has been stressful, costly, and disappointing.I am sharing my story here so others are aware of the risks before entrusting their belongings to this company. Customers deserve accountability, transparency, and real solutions not policies that make it nearly impossible to be made whole after a loss.Lastly, their marketing materials are misleading. The imagery all over their social media and website makes it appear as if you're receiving an individual storage unit. This is not the case. All items are placed in a single warehouse where your stuff is mixed up with everyone else. As items appear in the warehouse, your items are moved around constantly increasing the risk of damage.Thieves and scammers.

• Review fromLianna M

  Date: 09/02/2025

  1 star
  I started clutter at $108 a month and just received notice that now it is raising (AGAIN) so I would be paying over $200 a month for the same size space. Not to mention the price of getting my stuff out of storage. Initially when I signed up with clutter deliveries were included, which was such an amazing perk. The price for them to deliver it to me was absolutely absurd. I had to pay $216 just to go pick up my own stuff an hour away along with the price of the U-Haul truck rental. Would never recommend clutter to anyone.

• Review fromM. S

  Date: 08/25/2025

  1 star
  THIS COMPANY HAS TERRIBLE REVIEWS ONLINE FOR A REASON!! DO NOT USE! THEY HOLD YOUR STUFF HOSTAGE TO GET YOU TO PAY MORE. Their system is bullcrap, and they expect you to make an appointment a MONTH OR MORE IN advance to get your OWN stuff back and then waitlist you for another month to make more money. **************** is outsourced to *****, and no one in a supervisory role can or will do anything to help. THEY NEED TO BE SHUT DOWN!!

• Review fromTinsley H

  Date: 08/18/2025

  1 star
  Clutter was absolutely the worst experience. Their moving team lied about showing up, their customer service team was not helpful and is halfway around the world, and their customer service team does not respond to emails and my specific questions or requests. I would give them a zero if I could. Someone was at my home all day waiting for them to arrive, but they charged me $200 and refuse to refund it. I have no calls registered on my phone or any voicemails proving that their moving team arrived. I also have a driveway camera and have no video of their team arriving at any time on the scheduled date. There is a gate box with a doorbell that was never rung. There are actually no (legal or otherwise) parking spaces available on the road at the bottom of our driveway, so there is no way their team was parked at my home address. We are the only driveway on our entire street that is big enough for a *** truck to pull up and turnaround. There is no video of their team arriving in my driveway. No one ever knocked or range the doorbell (another camera) on the door either.

• Review fromOLGA O

  Date: 08/15/2025

  1 star
  They no-showed for me for initial pick up and did not even bother to notify me till I called them myself after the window they gave me expired. ZERO compensation for it! They rescheduled me without even asking if the day works for me! Then I changed it few days in advance they had a nerve to change me $100 fee... TWICE!!! No warning before you click the reschedule button! ******** customer service. They just blow you off! Oh, and they charged another $100 to cancel! Beware that their dimensions only allow 4 feet height. So even if your staff would feet fine in let's say 10 x 10 storage, they will charge you for more! Absolute crooks! I hope someone sues them out of existence!

• Review fromMarsha C

  Date: 08/11/2025

  1 star
  This is not just about poor service, it is about a complete lack of care, professionalism, and accountability.When my items were returned, many of them were damaged. The way they were packed and handled was careless at best, reckless at worst. I literally watched them toss boxes around with little care, and it was obvious that my belongings were not a priority. Even the movers themselves admitted they were under pressure, one was on the phone saying, We arent even done taking the stuff out of the truck, and another told his colleagues that someone from above called telling them they needed to move faster. How is ******* like that supposed to be safe for anyones possessions?From the very beginning, things went wrong. When they first came to collect my items, the movers stopped for lunch before even arriving to my home. That delay meant they could not finish the job in one day, forcing me to take another day off from work to wait for them to return. Then, when they finally did get everything loaded, they packed so inefficiently that I was charged for two trucks, even though the first truck was not even full.I later filed a claim for compensation for the damages. Clutter only compensated me for some of the items, claiming that other damages were not their fault because I had prepacked certain things, like my plates. The plates were intact and securely wrapped in moving paper when they picked them up, so there is no doubt in my mind the damage happened because of how they handled them. They simply refused to take responsibility.And to top it all off, they left behind a mess at my home, lunch trash, packing debris, and moving blankets. I had to clean it all up myself.This company feels like a scam. They waste your time, overcharge you, damage your property, and then find ways to avoid paying for it. I strongly recommend that no one trust them with their belongings.

• Review fromCasey E

  Date: 08/02/2025

  1 star
  Clutter cancelled my move day of in the middle of my move with no warning. They came in , looked around, took pictures, and left without word one. Tried to call their support line to get answers and they were no help - they couldnt get hold of the movers and would call me back. After hours with no call back, I called them back and they pretended they couldnt hear me. Then I tried calling back again 2x and requested a callback from their automated line and never received one. Horrible service.