Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent well over $500 on this game was log on with my ****** and contact list account since ******** didnt work .all my progress and dice as well being two sticker away from completing my album. Was gone When logging in on the game its started me all over again and link me to an account I dont know.i contact support did Trouble shooting that did not work.the had me send screen shot no one never get back to or has any idea how to fix stuff either I want all money spent back or my account and progress.i sent everthing the ask for a no responne.At this point they should be allowed to collect money with a proper customer service resolution communication or tech support

  Business Response

  Date: 01/31/2024

   

  Hello,
  
  Can you please provide me the following information:
  
  - User ID (The one you'll find on the bottom of Profile Settings once you tap your picture then, the cogwheel on the top right of the screen)
  - User Name 
  - Email Address
  - Device Model 
  - Last Activity Date 
  - Screenshot of any purchase receipt (if you have made any purchase on your old account)

• Initial Complaint

  Date:01/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scopely deleted my main YWB account citing violating terms of service, then suspicious behavior then irregularities on my account. I had my account on 2 devices due to the constant glitching/freezing/lagging of their app & received NO rewards. Their reviews reflect how many players have the same glitching etc problems as I have had. I was spending about $300/month. There was no reason for me to cheat. No matter how many times I have tried to contact them Scopely will Not refund any money. I even spent $99.99 on that morning & account was deleted that afternoon. Scopely did a "manual review" of my YWB app but not on how much of my hard earned money I spent. I have never received a dime from them. My credit ************* play store took months to end up telling me that Scopely has to be the one to refund the money. I have very long working hours & have tried to deal with this as my time has allowed. Scopely has blocked my email addresses & ******** so trying to contact Scopely has not being easy. And the ****** play store gave me a wrong email address for Scopely in the beginning of this ordeal. Scopley needs to do a MANUAL review of how much MONEY I spent with them and see that I am honest in this matter. Please help! Thank you

  Business Response

  Date: 01/31/2024

  Hello,
  Thank you for contacting BBB regarding your concerns with our game.

  Our records show that we have only found one account associated with the email you provided and that account is currently active and is not banned nor matches the description you provided.

  We take any reports of violations of our terms of service or player conduct code seriously and we investigate them thoroughly. *********************************************************************

  However, we can only take action on accounts that have been found to have violated our rules.

  As outlined in our community guidelines, the use of exploits or abuse of possible loopholes are bannable offenses and we have already warned about these actions in our FAQ section. Outlined here: *****************************************************************************************************

  We hope that this information clarifies your situation. We apologize for any inconvenience and wish you a great day.

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 21018506
  
  I am rejecting this response because:

  The BBB asked in the original complaint NOT to add Any personal information & that would include my Main account name and ID number which is ....

  DoctorCindyLou   ID# ******** 

  ******** account    *******************;  

  email addresses   *****************************    and     ************************

  This was my MAIN account in which I spent SO much money on and even spent $99.99 on that morning and my account was banned that afternoon when I woke up from a nap I could not log in and took several attempts to reach customer service in which is when they told me I violated their TOS.    I did nothing wrong but have BOTH of my accounts on 2 devices and DoctorCindyLou was the only one I spent money on.   I had absolutely NO reason to cheat!  Again, I was spending on average $300/month on my Main account.   The only thing I kept getting was glitches, freezing, lagging on the *** account  (Yahtzee with Buddies).  That was the ONLY reason I had my game on 2 devices, to finish timed events.   I never received ANY extra rewards by having my game on 2 devices. 

  This below is part of the response from ****** from Customer service:

  As for the refund request, I'd like to let you know that we're only able to
  refund purchases made within 30 days for unused items following ****** Play
  Store's policy. Since that's the case, we won't be able to assist with your
  request. I can only ask for your understanding regarding this.
  
  Again, we will not be able to share the exact information for the ban
  placed on your account and we are not at liberty to ***** you back your
  access. (From Jude)

  NOW... how could I have used ANY thing that I purchased since they closed my account ??  **** Never refunded ANY money at all !!

  And they have banned my ******** account "***** ***" and my email addresses... so I am not sure why Scopely believes they can keep my money AND ban my Main account and my ******** account and email addresses????

  Scopley has different rules for different players I feel.... as thousands of players played Premium High Roller games and got thousands and thousands of bonus rolls for FREE .... BUT only received a 2 week suspension !   This makes no sense to me as the players basically STOLE bonus rolls and Money from Scopley but Still have ALL of their bonus rolls and their accounts.  Completely a DOUBLE STANDARD!  Those players spent ZERO dollars on the game!!

  At this point I would be happy with my ******** account being UNBANNED and my email addresses.   I understand I will never get my main account back which is what I will never understand being banned.    (As the BBB can see with ****'s response .... it's ALL A BIG SECRET)

  Sincerely,
  
  ***********************************

  Business Response

  Date: 02/22/2024

  We would like to begin by thanking you for reaching out to us about your account deactivation.
  
  Regarding your account, we would like to clarify that deactivation should not prevent you from accessing other platforms. However, all information associated with the deactivated account is also restricted for security reasons in our services.
  
  Unfortunately, the account you mentioned here was found to have manipulated scores and was reported by our community. We take these reports seriously and act accordingly with the help of our players and tools. Regrettably, we cannot restore your account at this time.
  
  To show our commitment to resolving this issue, we would like to offer you a one-time courtesy refund for any purchases made on the day your account was deactivated. This is not something we typically do, but we recognize the circumstances and will make an exception to help resolve this issue.
  
  Please allow a few days for the refund to process and appear in your account. We appreciate your patience and hope this gesture will help rectify any concerns you have regarding your account deactivation.
  
  Thank you for bringing this issue to our attention, and we hope to better serve you in the future.

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21018506
  
  I am rejecting this response because:

  Dear Scopley,
  
  
  First I would like to Thank You for refunding some of the money I spent with your company. This has given me some faith back with your company!!
  
  
  I do though disagree with your decision in Not allowing my ******** account & email addresses unblocked for these reasons:   (This was your response .....Regarding your account, we would like to clarify that deactivation should not prevent you from accessing other platforms. However, all information associated with the deactivated account is also restricted for security reasons in our services.)
  
  
  In your 1st response to me thru the BBB you stated that I have One account associated with this email address and it is Not banned. And I am able to play this account.
  
  
  And I am welcomed to play on your platforms.
  
  
  With my current UN-banned account DWB how am I able to save or bind this account in order to transfer this account to a brand new phone? ( in which I am needing to do as my phone is getting old). I see no way to save this account under settings with my current ******** or email addresses.
  
  
  How does unblocking a ******** account or email addresses affect security as my main account has not been used in over 6 months and will never be able to be accessed again?DoctorCindyLou account has been completely shut down & not accessible. This makes no sense to me at all.
  
  
  My friends are wanting me to play Monopoly Go and I would not be able to save that game with my current ******** account or email addresses either from my understanding.
  
  
  I should not have to change my ******** account and 2 email addresses in order to play Scopley games.
  
  
  I would like to say that I am Not technically savvy and do not know how to do many things on the internet. And manipulated  scores as cited against me was never my intention. Maybe due to the 2 devices opened at the same time made it appear that way, but I had no idea that would ever affect my account or I would have never even put my games on 2 devices. Again, it was only due to the constant glitching, freezing,lagging on YWB. As you can see I spent A Lot of money on my main account and IF my intention was to cheat I would Not have ever spent any money at all.
  
  
  IF your company would have set up the app correctly as the West game is set up (You can have on as many devices you want, but if you open up on another device a pop upcomes up and shuts down that device and states Your game has logged in on another device. IF this had been done on Scopely's platform/app then None of this would have happened and No one would have been able to cheat, manipulate, or violate your TOS the game in any way. (This is meant to be constructive criticism in order to understand how frustrating a game can be with SO many constant issues).
  
  
  Again, I have no idea how to continue playing any Scopley game on a new phone with the above issues as described. Unblocking my ******** account and 2 email addresses would never give me my main DoctorCindyLou account back so I don't understand this situation??? 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed the album for the 2nd time and I never received to rewards for it and I contacted support but still nothing

  Business Response

  Date: 01/26/2024

  Hello,

  Please provide us with your User ID so that we can investigate this complaint further thank you!

   

  Best,

   

  MGO TEAM 

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21013823
  
  I am rejecting this response because nothing has been resolved yet but my user I.d is ********
  

  Business Response

  Date: 02/22/2024

  Kindly reach out to us via the app, as it provides the necessary platform for a comprehensive investigation of your case. Should you encounter any missing rewards we'll delve deeper into the matter. We sincerely appreciate your patience in advance, especially during peak ticket volumes, which may occasionally cause delays in our response times.

  Customer Answer

  Date: 02/23/2024

   
  Complaint: 21013823
  
  I am rejecting this response because: I have complained through the app multiple times, Ive been waiting literally more than 3-4 months and still no response via app
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/19/2024

  Greetings,
  Due to higher than usual volume, there may be a delay in processing your missing rewards claim. We appreciate your patience and assure you that we will address your claim promptly. Thank you for your understanding.

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I submitted a request to delete my Scopely account. On 11/27/23, I received an email from "Scopely support" stating the following:November 27, 2023, 09:34 -0800Hi! Before we can proceed with your account deletion request, can you please give us the following details so we can verify your account?- Player ID - Email address associated with the account - Most recent purchase receipt(if you have made any purchase)- ********************* Current Gems Count I provided the information requested:November 27, 2023, 17:24 -0800ID: ********* Email: *********************** Purchases: Free trial 7 days but canceled now *************** A14 Current Gems: 141 I received a reply stating on 11/29/23:November 29, 2023, 01:05 -0800Hello there. This is Crow from the support team. Thanks for that information. I've noticed that there is a purchase in your account. Can you send us the screenshot of your most recent purchase receipt for the verification process? Even if it's a free trial, you will still receive a receipt from ******* The screenshot will greatly help us to verify the ownership of the account we're going to delete.The screenshot needs to include the *** number for us to verify the transaction. I'll keep an eye out for your message.I replied and provided the info requested by attaching a screenshot of the information: Below is the information contained in ****** Play receipt I was emailed. I have also attached a screenshot of the ***.You have signed up for a trial subscription from Scopely *** on ****** Play. Your trial will end on Dec 3, 2023. You will be automatically charged the subscription cost (currently $7.99/month) at the end of your trial unless you cancel.Order number: ***.3345-7567-6781-10777. After having provided everything that was requested of me to delete my account, I never heard from anyone at "Scopely support." I emailed them regarding a follow up on 11/30, 12/1, 12/2, 12/10, & 12/11. Thank you, *****************

  Business Response

  Date: 01/22/2024

  Hello,

  Thanks for writing in. Upon checking, we can see that this users account and data were deleted as requested. There is no further action needed on the user's part. 
  

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charges made within the app purchase screens that pop up constantly while my phone was in my pocket or purse. Oct 25th for $21.19, Oct 30th $52.99, Nov 2nd $105.99, Nov 10th $5.29, Nov 12th $3.17, Nov 12th $4.23, Nov 12th $5.29, Nov 13th $10.59, Nov 13th $2.11, Nov 14th $2.11, Nov 14th $5 29, Nov 14th $8.47, Nov 14th $7.41, Nov 15th for $21.19, Nov 19th $29.67, Nov 21st $4.23, Nov 25th $2.11, Nov 25th $37.09, Nov 26th $52.99, Nov 26th $3.17, are all of the transactions that I have not authorized, but was not aware of until I reviewed my monthly statement.When searching for info on the developer, I found forums full of people sharing the same issue with much larger amounts deducted from their accounts. I reported these to ****** Play. They instructed me on a way to fix my account so that it has another confirmation screen layer to go through and can't just order from the app from moving around. They then instructed me to reach out to the developer and then leave a review.I tried to reach out to the developer via the app (MONOPOLY GO). When you do this, it directs you to another support page, but when you arrive there it instructs you to go to the app and it circle back to where you started. The loop never stops. I looked up the developer through a ****** search and each reference to their support pages leads to the same loops on all of their games and there aren't any other choices.I then left a review as suggested by ******. When reading other's reviews, many mention this same issue. The developer has responded to most of them with empathy, but none of them take any accountability or suggest that they will attempt to rectify the situation in any way.I also looked at their other app reviews and they are also full of similar reviews. The developer is aware that their in app purchase screens pop up continuously on multiple apps and knowingly could cause purchases to go through if those purchase offers are clicked just once and do not nothing about it.

  Business Response

  Date: 01/26/2024

  Hello
  
  Thank you for your patience as we look into this further. Unfortunately, we are unable to process your refund request due to our company's refund policy. Any items bought in our games (in-app purchases) are non-refundable.
  
  Please read our Terms of Use by visiting ************************************* which provides further details regarding our policy.  
  
  If you have any additional questions or concerns, please feel free to reach out to us in a new ticket, and we will be happy to help.

  Customer Answer

  Date: 01/29/2024

   
  Complaint: 20992462
  
  I am rejecting this response because: these purchases were made without consent due to how you created the game. Since I have reported this, I have 2 friends that this almost happened to, nut luckily I warned them of your creator architects in the sense that all of the prompts are set up for immediate purchase if clicked. They were able to adjust their payments, but let me know that if I hadn't warned them, they too would have purchased packages that they didn't intend to purchase. 

   

  I think this is unethical. I can even let the refund go, but the fact that you won't address and/or acknowledge that the game is set up in this manor or fix it so that it isn't, speaks volumes to the manipulation of how Scopely operates to make money. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/28/2024

  Hello=
  
  Thank you for contacting us we advise you to message us through the app. We apologize for any inconvenience you may have experienced with your purchase.
  
  If you made a purchase in Monopoly Go through ****** Play and have not yet received your items in-game, we can gladly assist you. Please provide the following information:
  
  ****** Play Transaction ID:
  Date and time of purchase (including time zone):
  Price of purchase:
  Currency (USD, CAD, Euro, GBP, etc):
  Content purchased (Dice, Cash, etc.):
  Screenshot of purchase receipt:
  
  
  
  Once we have the transaction information, we can further investigate and help you with your purchase in the app.
  
  Thank you for your patience and cooperation.
  
  

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 20992462
  
  I am rejecting this response because: I attempted to submit the requested info via the app months ago. When it sent me in a constant loop from app to app, I came here. Scopely rejected everything and said no refunds are ever given.

  I said I would settle for the in app purchase screens to have an added layer of confirmation before purchase is finslized, which is the actual issue here, and it was ignored at all times.

  It's the fact that pressing a button while my phone had an active game screen on it and it was in my pocket or purse and several purchases were made without my knowledge until the following month or when I noticed the withdrawal in my account. This leaves everyone vulnerable to unapproved in app purchases and isn't in good practice. 

  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent a numerous amount of money on Monopoly. I have lost many rewards, prizes, and have been ripped off on the purchases. I have attempted to contact them in my app every SINGLE time through customer service and have yet to receive a response for any of my concerns. As a paying customer, I feel that my needs are just as valid.. But they keep posing certain deals and rewards and are not offering or giving them back like they should.. ITS A SCAM! I need my money back or all my missing rewards, **** plus dice, 2 missing purple 5 start stickers, missing PEGs from the last tournament, and more.. The game glitches numerous of times and they say it will come in 24 hours and it doesn't. Your causing the player to buy more to meet certain levels, for missing items such as stickers,pegs, hammers, etc! I need this to be resolved or I'll go further.

  Business Response

  Date: 01/26/2024

  Greetings,

  
  For any refund inquiries, please reach out to us via the app. Our team is dedicated to helping you with any concerns regarding missing purchases. At Monopoly Go, we are committed to enhancing your gaming experience and ensuring fairness. Thank you for your valuable feedback.

  
  Best regards

  Customer Answer

  Date: 01/29/2024

   
  Complaint: 20956470
  
  I am rejecting this response because:

   

  I have reached out to the *** multiple times on numerous of occasions. I never receive responses and yall always want proof which is very hard to to do so in a gaming app. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/28/2024

  Hello
  
  Thank you for contacting us we advise you to contact us through the app as it's the only way to assist your issue. We apologize for any inconvenience you may have experienced with your purchase.
  
  If you made a purchase in Monopoly Go through ****** Play and have not yet received your items in-game, we can gladly assist you. Please provide the following information:
  
  ****** Play Transaction ID:
  Date and time of purchase (including time zone):
  Price of purchase:
  Currency (USD, CAD, Euro, GBP, etc):
  Content purchased (Dice, Cash, etc.):
  Screenshot of purchase receipt:
  
  If you need assistance locating your ****** Play Transaction ID, please visit the following ****** Play support link: **********************************************************
  
  Once we have the transaction information, we can further investigate and help you with your purchase through the app 
  
  Thank you for your patience and cooperation.
  
  

• Initial Complaint

  Date:12/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been playing with you guys for a few season and this is my first time completing a album and when I got the last card the game glitched and I lost it and now I am furious because I didnt get the rewards of completing the album

  Business Response

  Date: 01/08/2024

  We apologize for any inconvenience you've experienced. Please reach out to us through the app, and we will promptly investigate and address this issue for you.
  
  
  
  

• Initial Complaint

  Date:12/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contact customer service over a week ago Im highly upset I spent quite a bit of money at $400 on this game I had two complaits.one was when I finish albums I did recived all my dice customer service then sent 70 dice that was nothing compared to my lost.then I went and spent. Another $50 on the next competetion. And game frozen up not adding up anything I landed on in game so it frozen me at 3rd place and then I did recive any prize during or after the update.someone need to refund my money I spent or compensate correctly. I sending screen showing I contacted.ot has now been over a week customer does respond

  Business Response

  Date: 01/08/2024

  Hi, please send us a copy of your receipt regarding your purchase so the team can investigate. Your feedback on the Monopoly Go game is greatly appreciated, as we are committed to creating a joyful gaming experience for all. Thank you for bringing this to our attention. 

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While using monopoly go I decided to make in game purchases from their store I chose a $9.99 purchase and was charged $21.59! That is way more than what I selected! This is unacceptable I did not approve any purchase for this amount of money. This has happened over November 25th 2023 I select a $1.99 purchase it charged me $10.79!! It happened again November 26th 2023 I selected $9.99 purchase from your offers in game and was charged $21.59!!! And again today November 27th 2023 I selected a $1.99 purchase and your game charged $16.19. I have submitted multiple complaints nor resolution they told me to email a email address they provided. Which then gave me instructions that are absolutely incorrect on retrieving some long ID and purchase history within the game.. the screenshots they provide for help do not look as what you see. I have been over charged more than I know right now Im unsure how many times this has happened and probably happening to more people they are stealing from people and not providing convenient or any support on retrieving money back!

  Business Response

  Date: 01/08/2024

  If you are experiencing any issues with a purchase, kindly reach out to us with a copy of your receipt the receipt usually contains a code that helps us locate your purchase, and we will thoroughly investigate your case. Your feedback on the Monopoly Go game is greatly appreciated, as we are committed to creating a joyful gaming experience for all. Thank you for bringing this to our attention

• Initial Complaint

  Date:12/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since this album began there has been nothing but unacceptable issues. **************** is a joke, even when you have proof of your incidents, if you're lucky enough to get a response they give you a measly 70 dice. People have spent hundreds and thousands on this game with nothing to show. There are post where people are being over charged on their cards, not by a couple bucks here and there but upwards of an extra $50-$100 on packs that should have cost 9.99-19.99. People aren't getting their rewards, dice, stickers, etc. Links for free dice on IG and others not working when we know we hadn't claimed anything yet. And that's just off the top of my head at the moment. BOYCOTT MONOPOLYGO!

  Business Response

  Date: 01/08/2024

  If you are experiencing any issues with a purchase, kindly reach out to us with a copy of your receipt, and we will thoroughly investigate your case. Your feedback on the Monopoly Go game is greatly appreciated, as we are committed to creating a joyful gaming experience for all. Thank you for bringing this to our attention.