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Business Profile

Moving and Storage Companies

Clutter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Reviews

This profile includes reviews for Clutter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clutter has 7 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 4 Customer Reviews

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    Review Details

    • Stephanie C

      Date: 06/15/2025

      Title:Clutter mishandled and destroyed high-value property, failed to resolve fairly Complaint:I contracted Clutter to move and store the contents of my 4-bedroom, ***** sq ft home. Despite clearly communicating the scale of the move, they sent two movers and a small truck, forcing me to hire a second company at my own expense. Upon delivery, multiple designer and custom items were returned damaged or destroyed, including matching furniture sets, lacquered pieces, glass dcor, and rugs.I filed a formal claim with repair estimates exceeding $12,000 and documented personal item losses totaling over $40,000. Clutter offered a total settlement of $6,000 ($5,000 for personal items, $1,000 for household damage) and rejected repair quotes without legitimate basis. They also failed to acknowledge their mover's lack of tools, refusal to reassemble furniture, and unprofessional behavior, including attempting to leave fragile items dumped on the first floor.When I escalated, Clutters ************************* failed to take responsibility, ignored critical facts, and repeatedly referenced internal protection policy limits that do not account for gross negligence or willful misconduct.I requested names of the executives who allegedly reviewed my casenone were provided. I was also promised a proper truck and crew by a representative named **. That commitment was not honored.I deserve:A fair and reasonable settlement based on submitted documentation Reimbursement for out-of-pocket moving and staging expenses Accountability for the mishandling of my property.I would not recommend Clutter to anyone. Their customer service practices and failure to resolve serious claims fairly warrant formal scrutiny.

    • Jyoti S

      Date: 04/07/2025

      DO NOT USE Clutter. They were difficult to communicate with and when my items were delivered after several months they had damaged several thousand dollars worth of my furniture and glassware. Additionally, there are boxes of my things still missing. The movers were embarrassed and it was truly the worst moving experience of my life.

    • Isabelle A

      Date: 11/19/2024

      I agree with what everyone is saying here. Clutter is all about nickel and diming you. They represent that they will charge you one rate, and then up it at the last minute and force you to sign inaccurate documents to get your stuff or get anything done. This place is terrible and needs to be investigated.

      Clutter

      Date: 11/30/2024

      Hi ********,


      We are sorry to hear you may have misunderstood your billing for your appointments. We strive to be transparent in our billing, and communicate appointment costs via your Account Portal at ********************************** during appointment booking. This information is also sent to you via email in your appointment confirmation email, and is visible in your Account Details section of your Account Portal for active accounts, or, in the Settings section of your Account Portal for inactive accounts. You may also review your appointment documents in the Settings tab and the Appointments tab.

      You remain in contact with our Trust and Safety team should you have any additional questions.


      Warm regards,
      The Clutter Team

    • Lincoln H

      Date: 11/08/2024

      Im on the phone with them now for the last 30 minutes. They are a complete scam. They texted me at 4 am telling me they are coming to see me. I never received any confirmation and then they told me canceled appointments are a 100 dollar charge.

      Clutter

      Date: 11/09/2024

      Hi ******** We apologize for the negative experience you had. While our records do not match your 4 am claim, we are happy to report we reversed the cancellation fee as a courtesy. If you need any additional support please contact us via the "I need help" button in your account portal. Thank You, The Clutter Team

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