ComplaintsforDaniel's Jewelers

• Initial Complaint

  11/25/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid around $**** dollars for a trio wedding set . My wifes ring fell apart a few days after I bought it . Daniels jewelers did not want to deal with the situation, I then made a report to BBB, and Daniels called and said come in and pick out something else . Feeling uncomfortable and rushed my wife picked out a similar trio set but only traded her band and broken ring straight across supposedly but later realized that the ones she picked were only $900 but figured the difference from almost $**** would be returned to my credit card . Never happened!!! So yesterday the top of my ******* ring witch we thought were ******** is completely off and looks very **** the band has also turned my ******* finger ***** . I want my money back this is very sad and ********** , and ************* When I bought this trio wedding set the girl told me she would take care of the warranty and I never received anything showing that . I just want my money back to get my wife a wedding ring and band that wont break or fall apart Please help us. ....

  Business response

  12/03/2021

  Business Response /* (1000, 12, 2021/12/02) */ The issue has been resolved to the satisfaction of both parties. Consumer Response /* (2000, 14, 2021/12/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) ******* Jewelry did everything to make it right and fixed everything, they treated me very good and instead of getting the money back they ended up helping me find something even better then what I had before that broke and turned my finger green. They didn't have to do that but they wanted to . I appreciate all of there kindness and effort to make the whole situation better and I am happy with the way they helped me.

• Initial Complaint

  11/21/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My husband bought my engagement ring there in April of this year.... We were married by June . In between this time I notice diamonds kept falling out and I would have to take the ring back so they could replace the "diamonds"..... so from April to June the diamonds kept falling out and it would take them 3 weeks to replace it. This was happening every two weeks. So we went into ******'s and told the lady what's going on she said sure you can buy a new ring for double the price and we will take off the 1100 for the other ring. It's policy. No! I'm not giving the store more money for ****. So she tells me I will make sure the jeweler tightens it more. Long story short the ring was supposed to be 1 carat.... I go to get the diamonds check..... it's all cubic zirconia. They were replacing the real diamonds with cubic zirconia. The real jeweler said this is pretty much glass and not worth anything . Well thank you ******'s for selling fake diamonds. After telling them this they said I was wrong and if I wanted a new ring I know my options. My husband went to keys got me a real ring called corporate they never called back. Don't go to ******'s. Especially the one in Ventura county at the mall

  Business response

  12/01/2021

  Business Response /* (1000, 5, 2021/11/29) */ The issue was resolved to the satisfaction of both parties. Consumer Response /* (2000, 7, 2021/11/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) After me writing this. I got a call from a very nice woman who told me how sorry she was and let me go down to replace THE RING. She was so very helpful and let me replace the ring. She is the ******* of the Ventura location in the mall.

• Initial Complaint

  09/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am filing this complaint as I see it the most suitable route to take in hopes to get my issue(s) resolved; in short, my account with ******* is hurting my credit score and I was clearly misinformed that it would be of great assistance. I will own up to my part, being naive. I was told that with this account coupled with on-time payments, both ******* and ****** would increase my score by 20pts each on a monthly basis. I knew that opening the account would initially drop my score, which it did by 22pts, this was in June. Since then, I have paid on-time, sometimes a little more than what was due. I have yet to see an increase with my score. In addition to that, as of now it is incorrectly being reported that my current balance is about $400 more than what it actually is. This has caused the utilization percentage to show as 95% rather than 81%. This has dropped more score more. I would like for the actual balance to be reported immediately and if possible, an increase in limit as well.

  Business response

  10/29/2021

  Business Response /* (1000, 5, 2021/10/11) */ We've submitted an update to Ms. ********** DanielsJeweler's tradeline. We simply provided an update to accurately reflect payment history and balance information to the 3 major credit bureaus.

• Initial Complaint

  09/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Engagement Ring was purchased in April at the stockton location, ring was paid in full along with the warranty and insurance. In june the diamonds begin to come out, I took the ring in to get cleaned and diamonds replaced. in August the same thing is happening now more diamonds are following out. Contacted the store, explained the problem, I was told because I have the warranty, I can purchase a ring for double the amount! I contact headquarters I was hung up on, than sent to collections, because **************** does not have a phone number and it can take up to 72 hours for someone to get back to me.

  Business response

  10/04/2021

  Business Response /* (1000, 5, 2021/09/22) */ The issue has been resolved to the satisfaction of both parties. We've communicated with Mrs. ******** and is very happy with the resolution.

• Initial Complaint

  08/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had an account with them back in 2015.my credit limit was for $298. I only used $268. I tried reaching out to them to pay the $268 and the representative told me since the account was back in 2015 and I didn't pay it off the. The account drew interest and I have to pay$599.00. I'm on disability and I can't afford to pay them $599 and I'm not going to pay them $599. I'm only paying them $268 what I owe. Please help me ASAP.

  Business response

  08/17/2022

  Business Response /* (1000, 5, 2021/09/08) */ Our records indicate that************ was satisfied with the resolution provided on 8/24/2021.

• Initial Complaint

  07/24/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  MISLEADING FALSE REPORTING/PAYMENT STATUS IS INCORRECT DANIELS JWLS Account Number: XXXXXXX**** I was never late on this account, please update all payment to ontime/current/pay as agreed. This inaccurate information is reporting on my credit report. I will want it to be removed now. I sent letters on 06/20/2021 and nothing was resolved. I want it deleted now.

  Business response

  09/08/2021

  Business Response /* (1000, 14, 2021/09/08) */ The information we report is required to be complete and accurate. If you think we've reported information incorrectly, you can dispute it with us and/or with the credit reporting agency. To send to us, provide detailed information, indicating what you think is inaccurate and why. Include any documentation you have. This may include copies of the credit report specifying the information you're disputing, debit, check, or cash receipts. Send the information to: ************************************************************************************* You can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below: *****************************************************************************

• Initial Complaint

  07/12/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section **** of The Federal Fair Credit Reporting Act. ** ******* **** **** ******* Acct # XXXXXXX****

  Business response

  07/26/2021

  Business Response /* (1000, 5, 2021/07/26) */ We reviewed our records and found that a Daniels Jeweler's account was opened with ****** ********'s personal information. We take all matters relating to fraud very seriously. Management establishes controls and procedures designed to prevent the likelihood of fraud. Part of this control is to receive, investigate, report, and take action in respect to suspected or voiced concerns of fraud. We encourage the consumer to initiate our established fraud reporting process, in which included forms that are required in accordance with FCRA guidelines to be submitted and signed by the consumer. If there are any questions or concerns, you may contact our offices and speak to *****, who handles our fraud claims at ************ Consumer Response /* (3000, 11, 2021/11/29) */ I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. *********************************************** Business Response /* (4000, 13, 2021/12/01) */ Our records show that **. ******** has yet to file a fraud claim with DanielsJewelers. We are mailing & emailing the corresponding fraud claim form that must be completed, signed by the consumer, and returned to our offices for processing. If there are any questions or concerns, you may contact our offices and speak to **************************************************** Consumer Response /* (3000, 11, 2021/11/29) */ I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. 1. DANIELS JWLS bal. $489.00 Acct # *********** Business Response /* (4000, 13, 2021/12/01) */ Our records show that **. ******** has yet to file a fraud claim with DanielsJewelers. We are mailing & emailing the corresponding fraud claim form that must be completed, signed by the consumer, and returned to our offices for processing. If there are any questions or concerns, you may contact our offices and speak to ******, who handles our fraud claims at ************ Business Response /* (4000, 20, 2022/03/30) */ Our records show that **. ******** has yet to file a fraud claim with Daniels Jewelers. We have mailed & emailed the corresponding fraud claim form that must be completed, signed by the consumer, and returned to our offices for processing. If there are any questions or concerns, you may contact our offices and speak to *****, who handles our fraud claims at ************

• Initial Complaint

  07/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My husband and I financed a ring here. In the midst of making a decision on which set we wanted, I received a phone call and I went outside. When I returned, I discovered that we were "not approved" through Synchrony (which we have great credit with) or the other Finance company they offer. Therefore, we were forced to choose store financing. Noticed another charge for "setting the rings" which I did not object to, however, when I asked the store ******* what the interest rate was she stated ****** I am sure that is what she (****** or **** said) because I was happy about it. When we got the bill, I see that this is not true. Our receipt dated February 23, 2021 has a balance was ********* On March 15, 2021 we paid our first payment ************ should have left a balance of ********* However, our bill says the balance was ******* and a finance charge of $111.38 has been charged and our balance is now ********* Also, ******* is not ***** of either of those figures. I called the store April 2, 2021 to complain and a gentlemen of course told me it was ******* I believe she used the "slip of the tougue" method and both were aware they were exploiting us. ****** of ***** We were mislead intentionally! I am requesting explanation and adjust my finance charges accordingly. Product_Or_Service: Rings Account_Number: XXXXXXXXX

  Business response

  09/27/2021

  Business Response /* (1000, 5, 2021/09/10) */ The issue has been resolved to the satisfaction of both parties.

• Initial Complaint

  06/16/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Opened a account back in 4/13/2012 according to my credit report. Pretty much paid off my balance on Jan 2013 and requested to close the account. Thought it was closed all this time and it was not closed. Had an identity theft case in 2019 and look into my credit report and it shows I still have a card from Daniel's Jewelers active and open. Called on 6/11/2020 and requested once again to close the card and the gentleman stated he already submitted a request and the card will be close. Check my credit report on 6/15/2021 and the card from Daniel's Jewelers is still active and open. One year after I requested the card to be close, is still active. Called again on 6/15/21 and asked what's going on, and let the rep know that I requested to close the card multiple times, she stated she will need to get a supervisor. My call is cut off after 20 mins and here I am, filing a BBB complaint. Hopefully Daniel Jewelers will look into this issue. I need/want to close this card....

  Business response

  08/05/2021

  Business Response /* (1000, 5, 2021/07/09) */ We've attempted to contact Mr. ** and have yet to receive a response as of today. After further investigation, we found that Mr. **'s account was successfully closed as per his request. Should there be any further questions or concerns regarding his Daniel Jeweler's account status reflected on his trade line, he may contact any of the 3 credit bureaus listed below. ***************************************************************************

• Initial Complaint

  06/02/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered a 14k gold chain from Daniels online. It came in the mail later than expected but that was not their fault. The day I got it was 12-23-20, that night I opened the package and pulled out a broken chain. The clasp was broken completely, which I have pictures of as well. This being a Christmas gift, I wanted to get it fixed or replaced as soon as possible. I went to the arrowhead store where I explained the situation. The assistant manager there told me they didn't have the chain in stock and it would take two weeks for me to get it. I asked if they could fix it and she made me try a store down the ways that it can be fixed and said she's give me a coupon for that store. I didn't like that they were making me pay for a repair but oh well, I wanted it done. I went to that store and they tried charging me $85 for the fix. After that I went back to the store where I finally gave in and said I'll just take the two weeks and exchange it. She then said she couldn't do that anymore because I was the one that broke it. I asked them if they could fix it and they said no. All they gave me was their toll free number on their site and said to call them. I left and called them the following Monday. Monday they told me I can return it and that they'd send me a refund email but never did after a couple hours. I call again and explained the situation, again they never sent that email. I'm stuck with a broken chain and a bad taste in my mouth for some of the worst customer service I've ever had. Product_Or_Service: 14KT Yellow Gold 18" 2MM Lobster Clasp Singap Order_Number: *****

  Business response

  08/17/2022

  Business Response /* (1000, 5, 2021/09/24) */ A refund was issued on January 22,2021

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩