ComplaintsforWajda Law Group, APC

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I filed bankruptcy over a year ago and they said they were helping and none of this is helping I have pictures of the documents they wanted not signed and a tracker so I know they got them and a receipt for me mailing them so I have proof of this place just taking your money if enough of us get together I think we could *** them and Im taking my case to court because its messed up how they can say they are a bankruptcy group and they are scamming people out of their money

  Business response

  04/02/2024

  As you know and are aware no one on our team has ripped you off and in fact we are still working on your case (we spooke with you on 3/21/24 and went over the required documents again with you). We need the requested documents from you by staff and once we have them we can complete the final steps with you for final review with your filing attorney and legal team.No one has ripped you off and in fact we have performed a significant amount of work on your case to date. Please make sure you call the firm tomorrow to connect as today is Easter Sunday and we are not open but make sure to contact the firm tomorrow at ************ for further discussion.Thank you for continuing to follow up and we are again sorry and saddened by your experience, however, again as we stated previously this is a requirement and the process of the bankruptcy courts and legal system. All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from ***************** **************** and bankruptcy courts. These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in *****************.We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided. We are at the end of your case and the final step before filing once you get the final documentation requested in and speak with your filing attorney for the final review of the case as requested.In terms of the documents the courts are very particular and we cannot use or accept "poor quality documentation" (meaning illegible or unreadable) and we cannot accept screenshots either. However, our documents team IS here to assist in any way we can and available Monday - Friday from 9:00 AM - 9:00 PM EST.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After Covid, I filed for bankruptcy through Wadja Law. That was three years ago every couple months I try to find out why they havent filed. Then they tell me I need to send them this paperwork or that paperwork I do they take forever then I have to do the online credit counseling. Ive done it a couple times now because of their incompetency. I finally fired them and all theyre giving me back out of the $1800 is $360 because they said they did all this work for me even though they never filed anything or did anything except stringing me along for three years.

  Business response

  03/04/2024

  Hi ***,

  A few things we would like to clear up about this complaint and review that you seem to be confused on and are not factual. You paid the fee in full to move to the next steps in the filing process with the firm at the end of June in 2022 and we requested all the documentation to file at that time.  We emailed you and spoke with you in November of 2022 requesting the documents again as outlined below:

  11/10/2022 04:26:47  -  *********************************************** 11:26 AM (0 minutes ago)to amyz.1 Hello ***,Could you Scan or Fax these documents and send them immediately so we can move forward with your case?We cannot accept photos/pictures of these documents.thanks.Warning!!! We cannot accept pictures of the following documents:Petition Signature Pages These were sent from ****************************************** along with your Draft Petition and Creditors List. Do not date the signature pages. Scan and email a copy to ********************************************** Remember to keep these where you can find them because you will be mailing them in after your scheduled review.

  You then did NOT contact us for 4 months even though we called, texted and emailed for the documents.  Again, we have been continuing to request the necessary documents and they have not been provided. Also, as the time elapses as we have explained multiple times we ALWAYS need updated bank statements / paystubs, etc. anytime a pay period OR calendar month rolls over for review prior to filing.  

  Thank you for continuing to follow up and we are again sorry and saddened by your experience, however, again as we stated previously this is a requirement and the process of the bankruptcy courts and legal system. All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from ***************** **************** and bankruptcy courts.

  These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in *****************.We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided.

  We are at the end of your case and the final step before filing once you get the final documentation requested in and speak with your filing attorney for the final review of the case as requested. Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.

  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights! Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern Time or contact us at ****************************************

  
  

• Initial Complaint

  02/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In October 2023 I hired Wajda Law Group to help me prepare for and file bankruptcy. I sent them all of the documents they requested via email. I sent the signed Petition Signature pages to them via **** twice and they say that the mail was not delivered to their office in *******. The second time I mailed the Petition Signature pages, I sent them via certified mail ****. Again the Law Group denied ever having received the mail. I tracked the package and followed up with a call to the **** customer service line and an investigator reported back to me that the certified mail was indeed delivered and also that they have a picture of it being delivered. I am concerned that it is February ************************************************************************************************ the form of a certified mail package that no one from Wajda Law Group can find. Today I will be signing the Petition Signature pages and mailing them again by certified mail and I would like for the Wajda attorney to personally receive and sign for my package and to make this right by finishing the job.

  Business response

  03/04/2024

  Hi ******,

  A few things we would like to clear up about this complaint and review that you seem to be confused on and are not factual. You just paid the fee in full to move to the next steps in the filing process with the firm at the end of 2023 in November. Further, your documents are still not in that are required in order to move to final review and filing as of 2/29/24 that we have been trying to work with you on and requesting. 

  You still need to submit the following to the firm ASAP so we can move to the final step which is your Final Review with your filing attorney (this was requested from you on 2/29/24 and we still do not have them from you):

  "As discussed during your appointment, here is the list of documents needed to keep your case moving forward:

  - December Profit and Losses statement.

  - ************* Statements from Idaho ******************** and America First.

  - I have also attached the list of creditors that we currently have.

  Please let me know if we have to modify anything or add any creditor that we are missing."

  As explained this is a complex process with steps that you must go through in order to get filed with the courts and your attorney for representation. Our paralegal stated that your bank refused to send the statements you were requesting.

  Thank you for continuing to follow up and we are again sorry and saddened by your experience, however, again as we stated previously this is a requirement and the process of the bankruptcy courts and legal system. All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from ***************** **************** and bankruptcy courts. These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in *****************.

  We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided.

  We are at the end of your case and the final step before filing once you get the final documentation requested in and speak with your filing attorney for the final review of the case as requested. Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.

  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights! Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern Time or contact us at ****************************************

   

  Customer response

  03/06/2024

   
  Complaint: 21330040
  
  I am rejecting this response because:

  I have repeatedly followed up with their requests and been told that I have not followed up. Their best answer is accusing me of lying? I have the email records.

  My account was paid in full in October 2023 and I have been responsive to their directions, which have all been sent via email.

  I am under the impression that the law group was able to find the documents they previously told me had not been received. I have not been asked to furnish these documents a third time since the BBB complaint was filed. The law group has been promptly responding to my emails and at this point, I believe they have everything they need to go forward.

  The Feb 29th meeting was accomplished.

  Thank you for your attention to this matter.
  
  
  Sincerely,
  
  ****************

  Business response

  03/18/2024

  ***** - Congratulations on completing the necessary steps and requirements to move forward with your case in order to file with the courts.  As explained, and discussed previously, once we have these requirements and complete the legally required process from the ************* Bankruptcy Courts we can move on to your final review and file.  Our attorney ******************* was able to move the case forward with you as discussed and outlined.  

  Congratulations and we are close to a final outcome with the bankruptcy and case now that we have the necessary checks and documents per the courts.  That said, please keep in mind the Trustee, your attorney, staff and the courts can AND WILL continue to ask for additional documentation until their is an outcome in your case.  Please make sure that the required trustee documents and requests from the firm are met so your case does not get dismissed. 

  Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.
  
  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern Time or contact us at ****************************************

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid the bankruptcy lawyers to file last year. They are not filing like they said they would and now I have a garnishment and warrant thanks to them.

  Business response

  03/04/2024

  Hi ******,

  A few things we would like to clear up about this complaint and review that you seem to be confused on and are not factual. You just paid the fee in full to move to the next steps in the filing process with the firm at the end of 2023 in November.  Further, your Garnishment comes from the creditor or plaintiff in the lawsuit filed against you for the debt you did not pay them for the money you borrowed from the them and has nothing to do with our firm and representing you in filing bankruptcy.  Also, any WARRANT would come from a criminal action and again not be associated with our firm and us helping you file bankruptcy.

  As explained this is a complex process with steps that you must go through in order to get filed with the courts and your attorney for representation.  Our paralegal stated that your bank refused to send the statements you were requesting.  That said, our team went above and beyond and contacted the bank and worked to get the bank statements and pulled them for you from y our bank in order to move to the final steps before filing.

  You are scheduled for your final review with the filing attorney ***************************** this month on Wednesday March 6th, 2023.

  Filing Review ***************************** 10:30 - 12:30, Wednesday, March 6, 2024 Eastern Time - ** & ******

  Thank you for continuing to follow up and we are again sorry and saddened by your experience, however, again as we stated previously this is a requirement and the process of the bankruptcy courts and legal system. All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from ***************** **************** and bankruptcy courts. These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in *****************.

  We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.

  Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided. We are at the end of your case and the final step before filing once you get the final documentation requested in and speak with your filing attorney for the final review of the case as requested.Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.

  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern Time or contact us at ****************************************

   

  
  

  Customer response

  03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have paid them to file my bankruptcy. Ive submitted all documents and still continue to submit pay stubs as I get them. I can no get a response from anyone. I did get a response from ***** and he stated that he would draft my petition and then I checked on it a week later and was of course no response. I was working with ********************************* and he just stopped responding all together. I have reached out to ********************* himself and I got an automatic response saying he wont be back until the 12th. I emailed him after the 12th and again no response. Im at a loss. I am not someone who can afford to go pay another attorney but this has been almost a two year process already. I feel I have no other option that to just get another attorney. One who will actually do the work and ACTUALLY file my bankruptcy. Im not sure if they just dont have enough people to help, or there are too many hands in the pot and stuff gets lost or just not done. Its frustrating that I have to start the process over with a whole new attorney but I can not wait any longer.

  Business response

  02/25/2024

  HI ******,

  We see your file is closed out now and wish you the best with everything in the future and financial success with a fresh start accessing your federal rights. 

  Thank you for continuing to follow up and we are again sorry and saddened by your experience, however, again as we stated previously this is a requirement and the process of the bankruptcy courts and legal system.  All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from ***************** **************** and bankruptcy courts.  These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in *****************.  

  We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.  

  Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided.  We are at the end of your case and the final step before filing once you get the final documentation requested in and speak with your filing attorney for the final review of the case as requested. 

  In terms of the documents the courts are very particular and we cannot use or accept "poor quality documentation" (meaning illegible or unreadable) and we cannot accept screenshots either.

  Please reach out and contact us if you need anything in the future.  Recovery Law Group :) 

   

  Customer response

  02/27/2024

   
  Complaint: 21293576
  
  I am rejecting this response because: I submitted everything. Everything was pdf documents. My paystubs and bank statements were sent as soon as I got them. All in all, it was very hard to get a response. Regardless it was money wasted and for people like me that can be detrimental. The ball was ************************************************************************ do. Thank you for atleast giving me the filing fee refund. 
  
  Sincerely,
  
  ***************************

  Business response

  03/04/2024

  Hi ******, 

  I left you a voicemail with my personal cell phone today to again follow up with you.  You were in the final stages of your case and ready to be sent to your filing attorney for final review when you called and cancelled.  We understand the process and situation is not as easy as flipping ga light switch and "poof" everything is done.  This is a very complex legal process with strict guidelines and rules that we as a firm and our licensed attorneys must follow for EVERY client. 

  Thank you for continuing to follow up and we are again sorry and saddened by your experience, however, again as we stated previously this is a requirement and the process of the bankruptcy courts and legal system.  All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from ***************** **************** and bankruptcy courts.  These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in *****************.  

  We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.  

  Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided.  We are at the end of your case and the final step before filing once you get the final documentation requested in and speak with your filing attorney for the final review of the case as requested. 

  Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.
  
  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern Time or contact us at ****************************************
  
  

• Initial Complaint

  02/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to formally express my deep concern regarding the services provided by Wajda Law Group, APC, located at ********************************************************************************. On October 21, 2022, I engaged their services to file for bankruptcy on my behalf. Regrettably, as of February 9, 2024, they have failed to fulfill this obligation, despite repeated assurances and payments totaling $1850 made through a structured payment plan, with the final installment processed on July 24, 2023.Throughout this period, I have diligently complied with all requests for documentation. However, I have been met with an ongoing cycle of delays and excuses. Despite providing the necessary documents multiple times, I have been informed that the previously submitted materials have become outdated, necessitating a fresh submission. This repetitive process has resulted in significant frustration and has left me in a state of limbo regarding the status of my case.As a client, I find this situation to be wholly unacceptable and deeply concerning, particularly given the gravity of the legal matter at hand. It is my belief that such behavior not only reflects poorly on the professionalism and integrity of Wajda Law Group but also raises serious ethical questions regarding their conduct as legal practitioners.Moreover, it has come to my attention that similar grievances have been voiced by other individuals regarding the practices of this company. This pattern of behavior is indicative of a systemic issue that warrants immediate attention and corrective action.In light of the aforementioned circumstances, I respectfully urge you to investigate this matter promptly and take appropriate measures to ensure that Wajda Law Group adheres to the highest standards of professionalism and accountability in its dealings with clients. Additionally, I would appreciate your guidance on how best to proceed in seeking a resolution to this matter, as well as any avenues available for recourse.

  Business response

  02/18/2024

  HI ****. 

  Thank you for taking the time to reach out to the firm regarding your case.  Unfortunately as you know paying the fee in full is not what triggers the filing of the case.  There are very strict guidelines and rules put in place which require documents and your credit counseling course (which is one of the few remaining items we are waiting on you to complete as we mentioned in our conversation on 2/15/24 with the staff and team.  Please make sure the Credit Counseling course is completed so we can upload to your file with the courts and get this file. 

  Thank you for continuing to follow up and we are again sorry and saddened by your experience, however, again as we stated previously this is a requirement and the process of the bankruptcy courts and legal system.  All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from ***************** **************** and bankruptcy courts.  These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in *****************. 

  We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.  

  Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided.  We are at the end of your case and the final step before filing once you get the final documentation requested in and speak with your filing attorney for the final review of the case as requested. 

  In terms of the documents the courts are very particular and we cannot use or accept "poor quality documentation" (meaning illegible or unreadable) and we cannot accept screenshots either.  However, our documents team IS here to assist in any way we can and available Monday - Friday from 9:00 AM - 9:00 PM Eastern.  We can be reached using any one of the numbers in the signature of every email sent out to you as a client and the customer care team is ************.  
  
  

   

• Initial Complaint

  01/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a very terrible unprofessional experience with this organization. I originally contacted them for a free consultation in which they had me sign documents and didnt ever tell me about a $350 fee. I never paid them anything as I called to cancel due to zero communication. It seemed very fraudulent as the lawyer never requested documentation from me or even contacted me. I think this organization is very unprofessional when I called to cancel the two ladies who would not provide their names started screaming at me and would not provide their names and ended up hanging up on me. This is absolutely the most unprofessional law firm I have ever worked with. They get you to sign these documents unaware of what you are signing. I wouldnt recommend them to my worst enemy.

  Business response

  02/06/2024

  Hi *********, 

  We are sorry you feel that way but candidly that is just completely untrue based on the account of your experience. You contacted the firm and requested assistance and legal representation - We provided you with a consultation and discussed the process and getting started with legal representation and filing bankruptcy with our firm in detail. We explicitly outlined everything in a retainer agreement executed by you and initialed,specifically, in the retainer agreement discussing the fees and work performed. 

  We registered you for our client portal that you have access to 24/7 and 365 days a year mycase.recoverylwagroup.com, as well as, we are open from 9:00 AM - 9:00 PM Eastern Monday - Friday.  We pulled the call logs and you were told that you can absolutely cancel but would be required to pay the fee, as outlined, and discussed in the retainer agreement for the consumer protection work and process completed with pulling your credit report and creating the legal representation letters and additional legal advice and services. You became upset and threatened the agent stating that it wasn't right that we would charge for our time and the legal representation discussed and provided.  This was covered during the process you executed the retainer agreement with multiple staff and people including your attorney, paralegal(s) and the customer care team.  

  Further, you did speak with a licensed attorney, ***********************,and executed the retainer outlining fees further at that time and discussed with a paralegal during the signing and creation of your bankruptcy petition after setting up your payment plan and registering for the client portal. 

  Also, to be clear ********* we have pulled your credit report, created letters of representation, revocation of consent to be contacted and disputed the debts with the creditors and debt collectors we went through during the signing and petition creation. Also, we created and started the petition and work for the bankruptcy to be completed and to date you have not paid the firm $1 single dollar as this was all done on your request and execution of the retainer agreement with the law firm.

  If anything changes and you would like to continue the legal process, we would be happy to assist but your review of the representation and legal services is not based in any sort of fact and flat out untrue. 
  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact us at ************ anytime Monday -Friday 9:00 AM - 9:00 PM Eastern Time or contact us at ****************************************

  Customer response

  02/06/2024

   
  Complaint: 21213649
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid 1800$ to file bankruptcy and sent all documents to them and they didnt file bankruptcy so I have changed my mind now that two years have passed and they wont refund my money and they didnt do anything for me.

  Business response

  01/31/2024

  Hi *****,
  
  We have issued your refund for the fees you are entitled to minus the work performed but I want to reiterate, that your review of the situation is wildly inaccurate and far from the truth.  You must submit the documents requested by the bankruptcy courts as instructed. Also, during your preps that we have scheduled it has "come to light" that you did not disclose everything to your attorney and the firm upon the initial signing and hence requires the additional documentation that we have asked for in order to move forward with filing your case in the bankruptcy courts.
  
  In addition sir, we have reached out constantly and when we do connect you flat out refuse to provide the documents and have stated in writing that you will not provide them and that "this is what you are paid for" and become combative with staff. We are here to help and assist and love what we do but we have to work together and we do not have access to your required documents with out you providing them to us. Also, after the prep with your paralegal, our teams, reach out to you daily trying to move the case forward and we cannot connect or reach you, including texting, calling and emailing you.
  
  We sent you an email again with the required documents on 1/9/2024 and have attempted to reach you 5 times since that date to no avail and none of the documents provided as required by the courts.
  
  Again, thank you for continuing to follow up and we are again sorry and saddened by your experience, however, again as we stated previously this is a requirement and the process of the bankruptcy courts and legal system. All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from the ************* **************** and bankruptcy courts. These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in *****************.
  
  We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.
  
  Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided. We are at the end of your case and the final step before filing once you get the final documentation requested in and speak with your filing attorney for the final review of the case as requested.
  
  In terms of the documents the courts are very particular and we cannot use or accept "poor quality documentation" (meaning illegible or unreadable) and we cannot accept screenshots either. However, our documents team IS here to assist in any way we can and available Monday - Friday from 9:00 AM - 9:00 PM Eastern.
  

  At this point per YOUR REQUEST we have closed the file and ended representation. 
  
  Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern or contact us at ****************************************

• Initial Complaint

  01/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  When I first discussed the case with Mr. ********************** over the phone, I was unemployed, and he advised me I should file Chapter 7. I did not have the money for the attorney fees. While saving money for the costs, I found a job in May 2022. When I made the first payment, I told the customer service representative I had a job. He transferred my call to an attorney with the group, who told me I was no longer eligible for Chapter 7 and would need to file for Chapter 13. I sent the payment in August 2022 and signed a retainer with the Recovery Law Group to facilitate the Chapter 13 bankruptcy. I sent them all the necessary documents listed on a checklist they sent (pay stubs, monthly bank statements, car title, apartment lease, credit report, credit counseling certificate). I was sent a petition to review in August 2022 and was instructed to call Recovery Law Group on September 19, 2022, for a pre-petition final review. The review was canceled and rescheduled for September 20, 2022. When it was time for the call on September 20, 2022, no one answered the phone (no voicemail option). I emailed and called the customer service number, and after several attempts, a representative responded to my call. She advised that they tried to contact me about the cancelation but were unsuccessful and scheduled the call for 1 pm the next day. On September 21, 2022, I called, but no one answered, and there was no voicemail. After emailing customer service and calling several times, ********* answered the phone and scheduled me to call a paralegal named ***** later the same day at 3 pm. ********* advised me the person who was supposed to be on the call on September 20, 2022, was sick. I called at 3:00 pm on September 21, 2022, and ***************************** was assigned to my account instead of *****. I informed ****** the information on the petition needed to be corrected because my expense totals were low, and it referenced bankruptcy statutes from the ******************. She was unfamiliar with my account and had me on hold for a significant amount of time. ****** sent me a revised petition that same day (9.21.22). The revised petition had the same incorrect information on it as the original. I called and talked to ********* on September 22, 2022, and informed her the petition was still wrong. ********* advised me to fill in the correct information on the petition, email it to the general documents email address, and titled it Urgent revised petition. So, I did as she instructed and emailed it on September 23, 2023, and ****** replied to the email the same day. On October 1, 2022, I emailed customer service and asked for the paralegal supervisor's contact information. I could not get anyone to contact me about the petition I sent on September 23, 2022. I never got a response and was sent an invitation for the final review on October 5, 2022, at 11:30 am. I called Recovery Law Group on the 5th at 11:30 am and was advised the review wasnt until October 7, 2022. I became frustrated and asked to speak to a supervisor. The supervisor chose to be obnoxious instead of being constructive and assisting his employers customers. He claimed the review was scheduled for the 7th and never was for the 5th. I have the emailed invitation that indicates it was scheduled for 10.05.2022. Someone rescheduled the call without notifying me. I called and spoke to ****** again on October 7, 2022. After reviewing the petition I marked up, she advised me to file Chapter 7. She sent a 2nd revised petition, which was incorrect because it had the statutes from the wrong state. I sent a follow-up email on November 1, 2022, and never received a reply. The following email I sent was on February 19, 2023, inquiring about the status of my bankruptcy. ********************************* with Recovery Law Group replied to my message on February 20, 2023. She sent a message to a local attorney who works with Recovery Law Group to contact me about filing the petition in court. I emailed ********* on February 22, 2023, advising that he never contacted me. She informed me she would try again.On February 23, 2023, I sent ****************** an email terminating my relationship with the Recovery Law Group and Mr. **********************. I also mailed a letter to Mr. ********************** informing him of the termination and to send me an itemized bill and refund the remaining amount. ************, who was the local attorney, tried contacting me hours after I terminated Recovery Law Group's representation. I have never received an itemized invoice or refund.

  Business response

  01/22/2024

  *********,

  Thank you for continuing to follow up and we are again sorry and saddened by your experience, however, again as we stated previously this is a requirement and the process of the bankruptcy courts and legal system.  All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from the ************* **************** and bankruptcy courts.  These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in *****************.  You chose to opt out and ended representation with the firm back in February of 2023.  I am unsure why you are now almost a year later reaching out for a case that you opted out of and filing a BBB complaint but again we respect your wishes to cancel and end representation. 

  You also stated you had other legal representation at that time, however, when checking the court docket we do not see that anything was filed at this time.  If you need assistance or would  like legal representation we would be happy to assist. 

  In your case we have spent significant effort and time on the case to get to the point that we were ready to file and on your final review with your bankruptcy attorney.  Please confirm you received the itemized breakdown of the work performed on your account from Feb 2023 and if you would like another copy we could mail it out to you again. 

  We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.  

  Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided.  We are at the end of your case and the final step before filing once you get the final documentation requested in and speak with your filing attorney for the final review of the case as requested. 

  In terms of the documents the courts are very particular and we cannot use or accept "poor quality documentation" (meaning illegible or unreadable) and we cannot accept screenshots either.  However, our documents team is here to assist in any way we can and available Monday - Friday from 9:00 AM - 9:00 PM Eastern.   

  There is considerable work that is done for every case and file that is opened which is why, it is fine, if you decide not to continue with the bankruptcy and move forward, however, for work completed and performed it is billed at the hourly rate and outlined in the retainer agreement for all clients.

  We have costs to pull credit reports, notify creditors, send certified letters(on behalf of clients) , pay staff and open the case file and documents in the office per the legal process with software and physical overhead.

  If you would like to continue the process we are here to assist and help but our staff has to be compensated for their time and we must make sure to cover costs for cases and clients when we open a case file and have a signed retainer agreement and contract outlining the fees and process. In your case we have opened the file, started the petition, documented creditors, filed the retainer agreement internally and begun the legal protection process internally, compiled the petition and chapter 13 plan, had multiple reviews and and at the last minute you determined you would like to end representation and we obliged (all of which requires human capital, time, software and overhead costs). 

  Please let us know and reach out to the firm so we can discuss options and the ability to assist further at any time. The client services line is ************.
  
  
  
  
  

• Initial Complaint

  01/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We were referred to an attorney by a debt consolidation company to help us deal with our debt. Attorney ***************************** suggested we file for Chapter 7 based on our situation. We agreed, but the $1,850 filing fee was a burden, and we were told we could pay $100 per month until the fee was paid.Unfortunately, things started going downhill from there. I discovered a lien against me and immediately informed the attorney. After paying the remaining balance, we were ready to file our Chapter 7 petition. We provided all the necessary information but never heard back from the attorney. We could not get through to the attorney despite calling the law firm multiple times.We eventually canceled our retainer with the law firm and requested a refund. However, we were told we could not receive a full refund and were only *********** a partial payment based on the work done on our case, which was entirely unacceptable.To make matters worse, we received three lawsuits summons from credit card companies, threatening to file bank levies and seize our assets. We contacted a local attorney, who informed us that we did not qualify for Chapter 7, which was the option given to us by the Wajda Law firm. Instead, we only qualify for Chapter 13, but the high payment would put us in a difficult position.We paid the Wajda Law firm and expected better results and service. It's frustrating that they put us in such a difficult situation for a year. We deserve better treatment and a fair refund of our money, and we demand it. The Wajda Law firm did not do a means test to alert us that we made too much money and could not qualify for Chapter 7. They misled us, and we were told we only needed to provide six months of earned income. However, the means test takes your yearly gross income, and their responsibility was to know.

  Business response

  01/17/2024

  Hi *****, 

  We have reviewed the file and gone through your account and unfortunately none of this review is factual or true about the experience you were told and provided by the firm.   There have been extensive conversations and discussions between you and multiple staff and attorneys within the firm about this situation and your case.  We have refunded the filing fee to you and billed for the work completed on your case to which we have now accepted your request to end representation.   The fact is that you did qualify for a Chapter 7, as discussed, and outlined many times to you during the process, however, you then got a new job making $120,000.00 dollars per year and there are rules and parameters with the bankruptcy court code and system.  This was NOT your situation when you retained the firm for your bankruptcy.  

  In terms of communication, *****************************, and all staff connected and discussed your case in detail whether on the phone or via email immediately.  Every email responded to and discussed within 24 hours or less based on the case notes and file. 

  We understand your frustrations but it comes down to you now making more money. Again, not something we have control over. As facts change, so do the outcomes. The moment we were made aware of the income we provided you the updated outcome of your bankruptcy. You two (you and your wife) chose not to work with us and requested the refund and closed the file with the firm to end representation.  It seems (based on your response and complaint here) you sought legal counsel elsewhere and were told the same outcome and resolution.

  In addition, All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from ***************** **************** and bankruptcy courts and it will be reviewed and a determination made by the ************* Trustee and bankruptcy courts.  These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in *****************.  

  We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.  Further, there are rules and parameters to which attorneys and clients must abide by and follow.   

  Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided. 

  As also explained and outlined in the retainer agreement and with your attorney the creditors and debt collectors and parties you owe money too can and WILL file lawsuits against you to secure judgements and pursue legal action and we do not represent you for creditor / debt collector lawsuits but rather representation to file bankruptcy.  This is very much their right, as much as it is yours, to be able to access your federal rights and file for bankruptcy. 

  However, our team did substantial work on your case file leading up to your decision to end representation and request a refund, which we executed, and completed immediately for your filing fees. Our  team is here to assist in any way we can to help clients and we do so with passion, and concern, for every client.  That said, and as outlined, we cannot change facts and we also cannot commit fraud to make an outcome happen for you based on your situation and changes during the course of the process and retaining the firm for legal representation.  We are available Monday - Friday from 9:00 AM - 9:00 PM Eastern to assist but in this instance if you would not like to pursue the case we have and will continue to accept your choice to end representation. 
  
  

   

  Customer response

  01/23/2024

   
  Complaint: 21129735
  
  I am informing you that I am rejecting the response I received from Wajda Law Group in regards to my bankruptcy petition. Despite paying the retainer fee and providing all the necessary financial documents, the law firm failed to complete a Means Test to determine whether a Chapter 7 or a Chapter 13 was appropriate for my situation. As a result, the bankruptcy petition was not filed in December, and I did not receive the fiduciary support that I had paid for.
  
  Throughout the process, I spoke to several members of the paralegal team, but the process took too long. The bad advice given by the team resulted in me receiving four lawsuit summons, which put me in a difficult situation. I had to pay another attorney to prevent liens and garnishments from being levied upon me and my wife. The new attorney completed a Means Test and found that we were not eligible for a Chapter 7, which should have been done by Wajda Law Group before filing a petition.
  
  I am disappointed with the level of support and guidance provided by Wajda Law Group. Their failure to complete the necessary steps has caused me stress and anxiety, and could even cause me to lose my home. I expect the law firm to take responsibility for their actions and provide me with a full refund. Lastly, I have provide an clearly stating that I had a deadline to submit all documents which we did but we were delayed all the way to December before getting a possible filing date.

   

  NO LATER THAN:
  8/8/23 by 5p EST
  
  
  YOUR BANK STATEMENTS AND INCOME ARE REQUIRED TO STAY UP-TO-DATE UNTIL YOUR FILING ATTORNEY INSTRUCTS YOU OTHERWISE.
  
  
  Unless you are actively facing a garnishment, bank account levy, foreclosure, vehicle repossession, or suspended driver license as a result of your debt you must allow SEVEN (7) BUSINESS DAYS FOR PROCESSING.
  
  
  
  
  Missing Documents:
  
  
  Petition Signature Pages 
  Mail the original signed copy to Recovery/Wajda Law Group at *********************************************************** 
  Credit Counseling Certificate - These expire after 180 days.
  
  
  Bank Statements - We Will Not Accept Pictures/Screenshots, NO EXCEPTIONS
  US bank - ******* thru current
  Chase - 1/1/23 thru Current
  
  These must remain completely up to date until otherwise instructed by your attorney
  Pay Stubs -  We Will Not Accept Pictures/Screenshots, NO EXCEPTIONS
  
  Trans American - ******* (all stubs thru current)
  ***** - everything after 07.14.23
  These must remain completely up to date until otherwise instructed by your attorney
  
  2023 Award/Benefit Letters - Disability Letter
  
  Any award/benefit letters from any type of assistance for the household for both debtors and non-filing spouses. Include statements for social security benefits, retirement income, pension income, food stamps, child support, alimony, or other non-wage income. If receiving child support provide a payment history showing all payments received in the past 6 months
  Most recent Retirement Statement(s)
  
  401K, **** 403B, ETC - Need both 401k Statements
  Car Loan / Lease Statements
  
  Copy of the most recent car loan or lease statement for any vehicles you are making payments on
  Mortgage Statement
  Upload the latest mortgage statement
  How to send your documents:
  Upload through your ************ Group portal ***********************************************
  Email documents to *********************************************
  Fax the documents to ************
  Mail the documents to ****************************************************************************
  
  
  -- 
  Best Regards, 
  
  
  Documents Department / Signings Team
  Client Services: ************
  Documents: ************
  Signings: ************
  Fax: ************
  *********************************************
  
  
  
  Mailing Address / Sending Documents:
  *****************************************************************;46016
  
  
  Are debt collectors harassing you?  If so, you may be *********** MONEY if collection agencies are violating the law!  Please call our toll free number at ************ OR email us directly to ******************************************
  
  
  
  
  

  
  Sincerely,
  
  *****************************

  Business response

  01/31/2024

  HI *****, 

  Once again these are not the facts of your case.  We have exhausted significant time and resources on your case and ended representation per your request and provided a refund for the filing fee.  We understand that situations change as was the case for you and we are happy you saw an increase in your salary to $120,000 dollars but this was NOT the case when you hired the firm and we advises you and outlined from our previous response below.  We consider the matter closed at this time . 

  Please see the facts pertaining to your case and situation as outlined below.

  Hi *****, 

  We have reviewed the file and gone through your account and unfortunately none of this review is factual or true about the experience you were told and provided by the firm.   There have been extensive conversations and discussions between you and multiple staff and attorneys within the firm about this situation and your case.  We have refunded the filing fee to you and billed for the work completed on your case to which we have now accepted your request to end representation.   The fact is that you did qualify for a Chapter 7, as discussed, and outlined many times to you during the process, however, you then got a new job making $120,000.00 dollars per year and there are rules and parameters with the bankruptcy court code and system.  This was NOT your situation when you retained the firm for your bankruptcy.  

  In terms of communication, *****************************, and all staff connected and discussed your case in detail whether on the phone or via email immediately.  Every email responded to and discussed within 24 hours or less based on the case notes and file. 
  We understand your frustrations but it comes down to you now making more money. Again, not something we have control over. As facts change, so do the outcomes. The moment we were made aware of the income we provided you the updated outcome of your bankruptcy. You two (you and your wife) chose not to work with us and requested the refund and closed the file with the firm to end representation.  It seems (based on your response and complaint here) you sought legal counsel elsewhere and were told the same outcome and resolution.

  In addition, All clients MUST submit the proper and adequate documentation in the manner and fashion that is required from ***************** **************** and bankruptcy courts and it will be reviewed and a determination made by the ************* Trustee and bankruptcy courts.  These are not the "firm's requirements" but rather the requirements of everyone and anyone trying to file bankruptcy in *****************.  
  We do help 10's of thousands of consumers and people across ***************** per year and push extremely hard for our staff and firm to provide an amazing experience and what we think is the best legal representation possible to clients, however, we understand that it is a process and does require some work on your end as well in terms of providing the proper and necessary documents and speaking with our staff and attorneys.  Further, there are rules and parameters to which attorneys and clients must abide by and follow.   

  Every client must go through the petition and schedules of their case with a licensed attorney prior to filing and must also be accountable and comply with the request and compliance of being truthful and honest about the information provided. 
  As also explained and outlined in the retainer agreement and with your attorney the creditors and debt collectors and parties you owe money too can and WILL file lawsuits against you to secure judgements and pursue legal action and we do not represent you for creditor / debt collector lawsuits but rather representation to file bankruptcy.  This is very much their right, as much as it is yours, to be able to access your federal rights and file for bankruptcy. 

  However, our team did substantial work on your case file leading up to your decision to end representation and request a refund, which we executed, and completed immediately for your filing fees. Our  team is here to assist in any way we can to help clients and we do so with passion, and concern, for every client.  That said, and as outlined, we cannot change facts and we also cannot commit fraud to make an outcome happen for you based on your situation and changes during the course of the process and retaining the firm for legal representation.  We are available Monday - Friday from 9:00 AM - 9:00 PM Eastern to assist but in this instance if you would not like to pursue the case we have and will continue to accept your choice to end representation. 
  

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