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Business Profile

Table Tennis Facilities

Power Pong Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Table Tennis Facilities.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It is basically a warranty issue. I purchased a table tennis robot from Power Pong about 2 years ago. It completely stopped the function last May. After communicating with the owner, he suggested sending it to ************ address for a repair. He affirmed it will be covered by warranty. It came with 3 year warranty. However, he shipped it back to me without doing any repair and claimed the cause of breakdown was my hair clog and debris in the base unit and attached the pictures. He used this unethical justification not to be able to use the warranty. This is the problem. Before sending the robot, he told me to refer the manual and follow the instruction for maintenance and trouble shoot. So, I cleaned it and opened the circuit boad and made sure if I could do anything on my end but those didn't help. I communicated to the owner and he asked me to send it and confirmed it was going to be covered by warranty. I still have a broken robot at home. I tried to communicate with the owner about his unethical and misconduct of his business practice several times but his attitude was indifferent. Those pictures with bunch of hair and debris attached aren't mine. As I mentioned, I tore a robot and cleaned it according to mannual and that's what he told me to do before sending it. I hope somebody else are not going through what I am experiencing and I decided to file a report.

Power Pong Corp is NOT a BBB Accredited Business.

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