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Business Profile

Student Loan Services

Guidance Alum

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Denise C

    Date: 09/20/2023

    I received a call in April, 2021 from Guidance Alum, I had already enrolled in a consolidated loan with the federal government. I was told that I was pre-qualified for student loan forgiveness,but they needed to verify my income/household. I asked to be transferred to a manager to make sure this was a legal company. I filled out a 45 page application and told I was approved. I was told I had to enter into a 24 month contract after getting approved. The first five months I was required to pay $200 totaling $1000 for them completing my loan consolidation application. There after I would start the 24 month term with a monthly fee $99. It was explained to me that the benefits included student loan forgiveness, legal representation and document and agreement review. I was required to provide pay stubs and two references. Guidance Alum would complete the annual recertification process for repayment on my behalf during the 24 month term I then received a text and email on 3/31/22 saying payments are being stopped due to the CARE act. On 9/15/23 I received notification in the mail from Aidvantage which is the ********** of ********* Loan Servicing that the pause has ended and now I owe the full amount of my loan. I immediately called Guidance Alum. I get disconnected after two rings. I had another phone number for customer service which is now disconnected. I called Aidvantage and was told I was scammed. I want my money back and feel so humiliated that this happened to me.

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