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Business Profile

Jewelry Stores

Modern Gents Trading Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 26 I purchased 2 rings from this company for my up coming wedding on November 14th, 2024 I paid $166.14 for 2 rings with the promise of delivery being 4-7 days. The following day on October 27th, 2024 I made a additional purchase for 1 more ring and paid $56.27 with the same delivery promise of 4-7 days. On November 4, 2024 I received 2 emails from the company stating that my rings had been delivered by **** and so I immediately went to my mailbox which is about 100 yards from my home. I when I got there the door on mailbox was opened and the only thing inside was my replacement debit card from my bank and my current electric bill. I went back inside and got online to the post office entered my tracking number and pulled up the information and it said the packages were delivered I called my local post office and was told that I needed to go online and file a missing package claim that there wasn't anything he would be able to do that would help me so I did I entered my information for the packages and when I hit submit claim a little box appeared and stated that the packages in question were not eligible for me to file a claim to contact the sender for a resolution. So I proceeded to email the company I sent screenshots and asked for help. I waited 3 days and never received any response from them regarding this matter. By this time it is November 7th, 2024 and my wedding is in 1 week. So I emailed them again pleading with them to please help me I desperately needed my rings and was willing to pay for expidited shipping if they could please resend them because I never got them. I waited 3 days and never received a response from this company. I had to drive 2 hours away to a jewelry store and paid ****** I emailed them on the 24th requesting a full refund and received a response saying no they won't give me my money back I waited to long that's a lie don't they insure the packages why isn't a signature required they got $222.41 from me and I got nothing

    Business Response

    Date: 12/03/2024

    Thank you for reaching out and bringing this issue to our attention. We do apologize for any inconvenience with your orders thus far as we take pride in our prompt and helpful service. We have taken the time to escalate this issue to our management team and they will be reaching out to you via email to work with you on a resolution for this matter. We look forward to hearing from you and the opportunity to improve your experience with us!

    Customer Answer

    Date: 12/03/2024

    TThis is unacceptable it's not right for a company to keep a customer's money when the customer didn't receive the items ordered this incident caused me so much undue stress and anxiety just a couple weeks before my wedding they don't care about the trouble and panic attacks I went through because of this I had to go purchase rings that was 2 hours from where I live at the last minute and they think it's ok to keep my money I absolutely did not receive any packages from this company those items were not delivered to my residence or put in my mailbox and myself and my husband are the only 2 that live here I asked the neighbors and they said no they didn't get anything I can't control what happens at the end of my driveway I can't see my mailbox from my house on the hill the garage blocks it I want my money back. I shouldn't have to beg for something that rightfully belongs to me isn't this a prime example of what insurance is on a package I don't understand this I will never purchase from this scam company ever again I will not give up I will bring legal action against them 

    Business Response

    Date: 12/09/2024

    We sincerely apologize for the distress this situation has caused, especially during such an important time as your wedding. We understand how frustrating and stressful it is to not receive an order, and we deeply regret the inconvenience and anxiety this has brought you.

    As mentioned in our prior communications, we have escalated this matter to management and have worked toward a resolution that aligns with our policies while addressing your concerns. While we cannot control carrier delivery errors, we take these situations very seriously and encourage customers to notify us within 72 hours of delivery to allow us to investigate promptly.

    We are committed to ensuring our customers feel supported and heard, and wed like to extend our apologies once again for the complications youve faced. Please dont hesitate to reach out to us directly if theres anything further we can assist with.

    Thank you for bringing this to our attentionwere always working to improve the experience for all our customers.

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had made a purchase on March 9, 2024. After receiving the rings and seeing if they would work I decided to exchanged them for the same ones but in the next size up. Everything was fine. When those did not work I had decided to just take a different style route for my ring and try something different. This second exchange took place on March 23rd leading me to believe that I had 30 from that date since they were different size/new rings. The new ones I had gotten in were not as expected so again I wanted to try an exchange, this time I was told no because the date was passed the date of the original purchase that it did not start over when the new rings were received. Their policy on their website clearly states 30 days but no where does it state it has to be from the original purchase. I do not feel this is right nor fair. A return/exchange policy should be completely transparent so the customer can make an educated choice, not to have rules made up that come out of no where. I have included my emails of their canned responses making no effort to help. I have also included the original purchase and the exchanges. At this point I just want my money back so I can wash my hands of the entire thing and perhaps make others a little aware of the non existent policy.

    Business Response

    Date: 05/24/2024

    We apologize for any confusion regarding our return policy. We try our best to make this information easily accessible to our customers, especially before making a purchase and submitting a return request. We regret to hear that this was unclear to you and can assure you that it was never our intention to withhold this information. That being said, we would like to make sure you have a good experience with us and have received approval to move forward with your refund request. We have presented a solution via email that we hope is sufficient to rectify your situation. If you have any more questions or concerns, please feel free to contact us and we'll be happy to assist you further!

    Customer Answer

    Date: 05/24/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

Modern Gents Trading Company is NOT a BBB Accredited Business.

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