Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my first complaint ever to BBB. Priority Plus Financial deserves it. This company is a fraud, a scam, and very shady. They send mailers that claim you are pre-screened for x** amount at x% interest for x amount of months. This is blatantly false. They do not pre-screen. The first phone call is actually them getting your information to run a soft pull. Then they tell you they dont have any matches and try to assign you to another company with a much higher interest rate. The letter appears to be from official government. Theyre shady, scummy and I would never work with this company or any company they ever partner with.I am requesting they modify their initial contact to clearly advertise the actual company they are and that the pre-screened approval PINs do not matter as such the interest rates they offer are untrue.

  

  Business Response

  Date: 07/08/2025

  We appreciate the opportunity to respond to the complaint submitted regarding Priority Plus Financial and would like to address the concerns raised professionally and transparently.
  We take all consumer feedback seriously, especially when it involves our advertising and business practices. However, we respectfully reject the complainants characterization of our company as fraudulent or deceptive. Priority Plus Financial is a licensed and compliant financial services provider operating under all applicable federal and state regulations.
  With respect to the mailer referenced, our firm uses direct mail campaigns to inform consumers of pre-qualified loan opportunities based on credit profile criteria obtained from reputable credit bureaus. As stated clearly in the disclosures, prequalification does not guarantee approval. All offers are subject to final credit review, income verification, and approval by our lending partners. The initial call serves to confirm interest and eligibility before any formal application proceeds.
  The use of pre-screened language complies with the Fair Credit Reporting Act (FCRA) when specific criteria are met, including the use of soft credit pulls. Nowhere do our materials claim to guarantee funding, fixed rates, or final terms without proper review. Our mailers include necessary disclaimers and our company name in a clear and legible format to prevent confusion.
  We understand the complainant felt misled and regret that our services were not the right fit. However, the client was never under any obligation, did not enter into any agreement, and was not charged any fees. No loan was originated.
  We stand behind our compliance practices and advertising standards, but remain open to constructive feedback. We consider this matter resolved unless further information is presented.
  

  Customer Answer

  Date: 07/08/2025

  I would like an explanation of where the pre-screening qualifications come from and what requirements need to be met for these offers? After reviewing various comments not only on BBB, but through Reddit and other platforms, not a single person has ever qualified for the mentioned terms. They all have one thing in common, they werent accepted by any lenders and referred to a debt relief program. Is this company in the business of debt consolidation or debt relief? Theyre two very different programs and Ive yet to find anyone who has experienced debt relief with Priority Plus Financial. The marketing is for debt consolidation loan and does not mention debt relief until the customer has called in. This may not constitute fraudulent practices, but it is deceptive marketing and I stand by my comment whether you claim to reject it or not. 

  

  Business Response

  Date: 07/09/2025

  Priority Plus Financial acts as a financial services facilitator, offering both personal loan referrals and debt relief options through third-party providers. We are not a direct lender and do not guarantee funding of any kind.
  Our lending partners provide standardized criteriasuch as credit profile, income, and debt obligationswhich we use to generate pre-screened offers. These are conditional and subject to final underwriting by the lender. We inform consumers that pre-qualification does not guarantee approval and that, depending on their profile, we may offer alternative options if they dont meet underwriting requirements. In such cases, we may refer clients to attorney-backed debt resolution programs that may better suit their financial situation.
  We acknowledge the distinction between debt consolidation (taking out a loan to pay off existing debts) and debt relief (negotiating lower balances). We offer access to both through vetted partners and always explain the terms before enrollment. No client is ever obligated to proceed.
  The claim that no one qualifies is speculative and false. Weve successfully connected thousands of clients to real loan offers. While some may not qualify, that outcome reflects individual risk profiles, not deception. We outline these details before any enrollment.
  We categorically reject any claim of fraud or deceptive marketing. Our pre-screened offers include clear disclaimers, and all advertising complies with applicable state and federal laws, including the *** guidelines.
  We consider this matter resolved and closed. We wish the complainant well in future endeavors. For direct communication, please get in touch with us at *********************************************************.
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been receiving these mock checks I figured it was a scam because they kept sending them what they are doing is targeting people with high debt but who are making payments saying they can get them lower interest rates. I read reviews today due to me checking informed delivery **** and seeing they where sending out another offer in last 30days I have gotten 3 offers I didnt respond to any i was considering the first offer but then I got a second no way a company wants me as customer that bad knew it was a scam a ****** search proved my suspicion.

  

  Business Response

  Date: 06/30/2025

  We appreciate the opportunity to respond and address the concerns raised.
  Please be advised that the mail pieces you received are legitimate pre-screened offers of assistance, not scam communications. Our outreach is conducted in full compliance with all applicable federal and state laws, including the ******************* Privacy Act (TCDPA) and the Fair Credit Reporting Act (FCRA). These statutes expressly permit the use of consumer data in offering credit-related services, provided that strict guidelines are followed which we do.
  The offers you referenced were sent as part of a targeted outreach campaign to individuals who meet certain publicly and commercially available financial criteria. This includes consumers who manage active accounts with high balances and may benefit from reduced interest rates or alternative legal strategies. Our goal is to inform and empower, not mislead.
  To clarify:
  These mailers are not spam. They are firm-generated legal marketing materials designed to present real options for individuals navigating debt.
  We honor all Do Not Contact (DNC) requests. Your name and address have now been permanently added to our internal DNC list. No further communications will be sent.
  ?? The mail format, which may resemble a check, is a legally approved marketing device commonly used across financial and legal sectors to draw attention to the content.
  ?? Our services are not scams. We are a legitimate entity providing legal solutions to help consumers negotiate or resolve debt under state and federal law. Any reviews or assumptions based on ****** results may not reflect the full scope or intent of our firms services.
  We regret any confusion or frustration caused by repeated mailers and appreciate you bringing this to our attention. If you wish to discuss this matter further or confirm your removal from future offers, please get in touch with our ********************* directly.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have totally ghosted me when working with them. My agent that helped me get started is completely unresponsive and I cant get help from anybody.

  

  Business Response

  Date: 06/17/2025

  Were sorry to hear about your experience and sincerely apologize for the lack of communication youve encountered. That is not the standard we aim to uphold.
  Our team is currently reviewing your file to better understand what occurred, and were committed to addressing this promptly. A member of our staff will be reaching out to you directly to assist and ensure you receive the support you need moving forward.
  Thank you for bringing this to our attentionwe appreciate the opportunity to make it right.

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began a process with Priority Plus Financial from a mailer and they returned my call. During the discussion many topics were talked about. Of those topics one in particular was discussed in detail about my creditors.I was advised in that phone call that beginning that day and my agreement I would be having Priority Plus Financial handing my case over to Guardian Litigation. And that at that point they would contact my creditors on my behalf and negotiate settlement agreements. Nearly seven months later a some of creditors have not been contacted and are beginning legal procedures against me. I have made numerous attempts with Guardian Litigation through the channels advised but I have not had any promised work done.Priority Plus Financial advised me to not talk to my creditors and in doing so my situation with the creditors has gotten worse. I was told they would share with me creditors that would not work with them so that I can handle them myself. They have not done so after 6 months. I was promised to be given consultation about a loan after 6 months and have not heard if I do or do not qualify yet.I am enduring a lot of stress from creditors Priority Plus Financial promised would be communicated with that are not and wish for this company to be held responsible for what looks like me ignoring my creditors. I wish for compensation for the lies and manipulation I have had to endure over these 7 months due to their negligence with Guardian Litigation.

  

  Business Response

  Date: 06/12/2025

  Thank you for taking the time to share your concerns. We sincerely regret the frustration and stress this situation has caused you.
  After reviewing your message, we understand that your account is no longer active within our system. Given this, we must conduct a thorough internal investigation in coordination with our upper management team to properly assess your claims and the communications that occurred during your time with Priority Plus Financial.
  Please know that we take these matters seriously and are committed to reviewing the handling of your file in full. While ******************* operates as a separate legal entity, we want to ensure that all clients who began their process through us are treated with the care, clarity, and follow-through they were promised.
  We also understand the importance of timely creditor engagement and clear communicationespecially when clients rely on our team to help them navigate financial hardship. We apologize that your expectations were not met, and we are working to determine what led to this outcome.
  A member of our team will be reaching out to you directly once our internal review is complete. In the meantime, if you have any specific documents, timelines, or communications that you believe would assist our investigation, we welcome you to share them with us.
  Thank you again for your patience. We are committed to addressing this appropriately and working toward a resolution.

  Customer Answer

  Date: 06/12/2025

  I understand that Priority Plus Financial might have been the first point of contact about this program, let's be real it was at first and advertisement for a loan, for which gets immediately denied and then partners with Guardian Litigation for some sort of kickback. 

   

  My representative, ******* *****, in his email made the recommendation to ignore my creditors attempt to contact me by "Go to your phones settings and under the Block option toggle on the silence/block unknown callers.

   

  Now in our phone conversations his guidance said that talking to them could hinder negotiations and to let the program representatives contact on my behalf. Also after speaking Guardian Litigation they can not guarantee that the balances I enrolled into to the program with would be the balances negotiated. Since I've enrolled multiple accounts have had hundreds of dollars added to the balance and in turn are part of the negotiation balances by the creditors. Mr. ***** guaranteed me that the balances the day I signed up would be the balances negotiated. 

   

  Mr. ***** made bad promises to me in order to get my business and the reply claiming I am no longer in your system is a default attempt to wash your company's hands free of the problems brought on by Guardian Litigation and their inability to maintain your promises. Priority Plus Financial needs to be held liable for their involvement.

  

  Business Response

  Date: 07/08/2025

  We would like to provide a clear and factual account of your experience with Priority Plus Financial and our referral relationship with ************************* (GLG).
  To begin, we acknowledge that Priority Plus Financial was your initial point of contact, as you were reached through a marketing mailer offering pre-qualified loan options. As disclosed in all marketing materials and reiterated during your consultation, pre-qualification is subject to credit and underwriting review and does not constitute guaranteed approval. Following that evaluation, and based on the financial hardship you described, our representative presented you with an alternative legal-based debt resolution strategy.
  You elected to proceed with that program and formally enrolled with *************************, an independent law firm. Upon your execution of their client engagement agreement, all legal responsibilities, creditor communications, negotiations, and settlement efforts became the sole responsibility of ***. Priority Plus Financial is not a law firm and does not engage in legal representation or debt settlement negotiation.
  Lastly, your claim that we are attempting to wash our hands of the matter is not accurate. While we do not control or manage Guardian Litigations legal operations, we take client satisfaction seriously. We are actively reviewing your enrollment process and all communication that occurred during your time with us. We intend to ensure our representatives acted in line with company standards and did not misrepresent the services available.
  

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to be harassed by offers from this institution after clearly declining and opting out of their Texas Relief for Affected Families program. Furthermore, when attempting to opt out indefinitely, theres a phone prompt that asks for your social security number. This is a data collecting fraudulent institution that needs to be dismantled.

  

  Business Response

  Date: 05/08/2025

  We acknowledge your complaint and take your concerns seriously. We are committed to maintaining compliance with all applicable telemarketing and privacy laws, including the Telephone Consumer Protection Act (TCPA) and other federal regulations related to consumer communications. We regret any inconvenience you have experienced and would like to address your concerns directly.
  
  Our records indicate that your contact information was added to our internal Do Not Contact (DNC) list following your request to opt out. We take such requests seriously and strive to ensure that no further contact is made once an individual has opted out. We regularly audit our systems to maintain compliance and prevent further outreach after an opt-out is processed.
  Regarding your assertion that a phone prompt requires a Social Security number, we would like to clarify that our official opt-out process does not include a request for this information. Priority Plus Financial does not collect Social Security numbers during the opt-out process. The prompt you encountered may be unrelated to our organization, or there may have been a misinterpretation during the call. We strongly recommend verifying that the number dialed corresponds to our official contact information.
  
  Priority Plus Financial adheres to strict data protection protocols to safeguard client information. We do not engage in fraudulent data collection practices, and any allegations of such misconduct are taken seriously. If you believe you have encountered a suspicious number or communication that appears to impersonate us, please provide us with the details so we can investigate the matter promptly.
  
  To assist you further, please contact us directly at ******************************** We are committed to thoroughly reviewing your case and ensuring that your opt-out request is properly enforced. Your feedback is valuable, and we will take all necessary steps to address your concerns.

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of identity theft caused by the ************ Breach. These accounts were opened fraudulently and they need to be removed from my credit report **************** Finance CWS acct#******

  

  Business Response

  Date: 03/18/2025

  Dear ******,
  Thank you for reaching out to us regarding your recent concerns. We take matters like these very seriously and understand the frustration that comes with identity theft.
  After reviewing your inquiry, we want to clarify that we have no record of you as a client in our system. As such, we would never have any information or accounts reported to the credit bureaus under your name, including the account you mentioned with Plus Finance CWS (Acct# *******. Its possible that the account in question is tied to another company or a separate incident of fraudulent activity.
  We recommend that you contact the relevant financial institutions or credit reporting agencies to investigate further and resolve any discrepancies. You may also want to consider placing a fraud alert or credit freeze on your accounts with the major credit bureaus to help prevent any further issues.
  If you have any other questions or need further assistance, please dont hesitate to reach out.
  Sincerely,

  ***** ******

  Human Resources

  Priority Plus Financial

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter that was sent from this company and said it was government related but they lied. They flat out told me that I would transfer money to a new account and to stop paying the debt and they will handle the rest. 1st shady move was the loan denial then got approved for there program which doesnt do anything except destroy your credit and makes your phone blow up with calls yet the only people who wont call you back is this company. In there contracts its shady and basically just pushes blame and accountability for there lies away from them and say you have 3 days to cancel but yet dont see everything until first payment is taken out and out in the bank account that is shady also with no exact way to check your amount deposited already and then it takes small amounts out for no reason and no ways to track etc I have all of there lies recorded like they said that it was already but its not because they cant legally tell you to stop payments to credit card companies but yet they do numerous times. Im trying to get my ridiculous scam of a contract destroyed and keeping an eye on my money that they have taken and holding from me and have taken for no dam reason and have heard nothing from no one but will be making sure that they are held accountable for their crimes and will be getting all of my money back and figuring out how to pick myself out of the hole they put me in when I wasnt truly as bad as just the last month alone has done to my life/credit etc. this company is a lie and needs to be stopped and not have this website that should be the one to make sure it happens but all I see is excuses and more shady ways to stay in buisness They need to get back to me and can delete contract they made to do this scam and try to push all blame on someone else but when they tell you its recorded so it doesnt sound fake but yet get told they didnt say the one main illegal thing many times to many people but I was smart enough to record myself ??????

  

  Business Response

  Date: 03/14/2025

  Dear [Clients Name],
  Thank you for sharing your concerns. We take feedback like yours very seriously, and Id like to take this opportunity to clarify a few things regarding your experience.

  First, I want to address the confusion you experienced surrounding the letter you received. Priority Plus Financial does not claim to be a government-related entity. We work with our partners to provide financial solutions, but any assistance in managing or canceling a service should be addressed with *********'s customer service. Furthermore, Ive personally looked into the matter, and I can confirm that your requested cancellation has been processed. You can reach out to ***** (this is the trust account company) at ************ to see the amount of any refund that Alleviate may be processing for you.

  It seems theres been some confusion regarding the loan and program process. At Priority Plus Financial, we carefully evaluate each clients eligibility for a loan through *******. If a client does not qualify for a loan, but they meet the requirements for Alleviates debt settlement program, we may then offer them an alternative solution that could help manage their debt. We understand how it might feel overwhelming if these options arent fully clear at the outset, but we do our best to provide transparent and tailored solutions based on each individual's financial situation. 

  We truly regret the frustration this situation has caused, and we hope this clears up some of the concerns you raised. We are committed to helping our clients find the best financial solutions available, and we are here to assist you with any additional questions or guidance you might need as you work through this process.
  Best regards,
  Priority Plus Financial

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted them about a debt consolidation I was never advised of fees in fact told there were none they were very quick to remove funds from my account. When I asked them to withhold doing so my contact replied I must sacrifice to pay my debt again I asked not to with draw any further funds until March or April and three more withdrawals were made without my consent I had to put a stop payment with my bank and again I was told to sacrifice my funds I had a family emergency and asked them to kindly return my money totaling $1191.00 and change I was then told they needed to take their share first and if anything was left they would mail me a check in 3 months yesterday they said they would only give me $213.00 the rest was theirs I am not willing to accept that as I asked them not to take any funds and they did. I have text message copies of my conversation with the contact I was dealing with I would like this settled without going to court as I really am unable to pay attorney fees. I believe they are predators especially since they are stealing my money and no doubt other people. They need to be held accountable

  

  Business Response

  Date: 03/14/2025

  Thank you for bringing your concerns to our attention. I want to assure you that we take your situation very seriously, and we are currently reviewing all communications, both text and phone calls, that you had with your agent at Priority Plus Financial. We do not take matters like this lightly, and as part of our review, the agent has been temporarily suspended.
  
  Once a client is enrolled in a program, requests like these need to be directly handled with the third party, in this case, Alleviate. I sincerely apologize that this was not clearly communicated to you initially, and I understand how frustrating this must have been for you.
  Regarding the refund you requested, Ive confirmed that Alleviate is processing the refund and you can call FORTH directly (this is the trust account company) to see the amount being refunded their number is ************. They will be issuing the funds to you as soon as possible.
  
  Again, I apologize for any confusion or inconvenience this has caused, and I assure you that we are committed to resolving this matter as quick as we can. Please do not hesitate to reach out if you have any further questions or concerns. My direct line is ************, you may call me or text me at any time. 

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Priority plus financial is a scam and I used multiple different aliases. Sends fraudulent checks that appear to be government relief/ economic hardship loans. Do not work work with this company they are 100% fraudulent!

  

  Business Response

  Date: 02/25/2025

  Thank you for sharing your concerns. We understand your frustration and want to clarify our position regarding the issues you've raised.
  We do not issue checks that resemble government relief or economic hardship loans. We take any allegations of fraud seriously and want to assure you that we adhere to strict ethical and legal standards in all our dealings.
  Additionally, we have added your contact information to our Do Not Contact (DNC) list to ensure you will not receive further communications from us.
  If you believe you have encountered fraudulent activity involving another company, we recommend reporting it to the relevant authorities.
  If there is any misunderstanding or if you have additional information you'd like to provide, please feel free to contact us directly. We are here to assist and clarify any concerns you may have.

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Id like to file a bate and switch complaint for priority plus financial. I received what looks like a government check that said economic relief for Kansans. I opened it and it said I was exclusively selected for. 5.5% debt consolidation offer. That sounds great, right?! Like if thats a real thing, where do I start?! Well I went online looking for consumer reviews because its very unlike me to open or believe any junk mail offers. After reading all the comments both here and on Reddit (thanks internet) about how others called and then didnt qualify even though the mailer said they were exclusively selected, I decided to forgo an application. Do better. Stop sending me scam mail.

  

  Business Response

  Date: 02/18/2025

  We take allegations like this very seriously and would like to clarify that our company is committed to transparent and ethical practices.
  We understand your concern regarding the checks you have received, and we want to assure you that any communications from our company are legitimate and related to the financial services we provide. However, it seems there may have been some misunderstanding regarding the appearance or nature of the checks. We are currently reviewing this matter internally to ensure that all materials we send out clearly represent our services and comply with applicable laws and regulations.We want to assure you that we take such matters seriously. As part of our commitment to addressing your concerns, we will include you in our removal process to stop any future mail offers. Please note that it may take some time to process, so you may still receive another offer in the interim, and we apologize for any inconvenience this may cause.
  Additionally, if you prefer to stop receiving "prescreened" credit offers from us and other companies, you can call toll-free at ************ or visit *******************.
  The mailer you received also includes an option to opt out from all mailing lists, not just ours. We obtain your information from the credit bureaus, which is why you may receive offers from other companies as well. For more information, you can also visit the *** website here for instructions on how to be removed from the credit bureaus mailing lists.
  We hope this information helps, and we appreciate your understanding as we work through the removal process.