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Business Profile

Cryptocurrency Exchange

Trade Genius Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was 10/16/2023. The amount of money was $58,886. The dispute is that I opened a financial account for trading and my funds were frozen immediately on deposit and I have not been able to access them since. The business has not tried to resolve the problem, they blame me and say that I did not meet their minimum investment requirements. Their adverting is primarily on ******* at the channel @TradeGenius, and through their website www.tradegenius.co.

  • Initial Complaint

    Date:08/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Renewed my annual subscription to their stock trading service on Nov14, 2023 for $1,110.00. The key trading partner / owner *****************) had repeatedly stated on their Website chat room that he will provide a full refund to anyone not happy with his service. I decided in March that this service was not providing the level of quality service I had previously experienced and requested a refund on March 15, 2024. I was promised a 50% refund and was told I would receive it in the next 2 weeks. I repeatedly asked for an update and where is my refund several times through May 20th, all to no avail. I have this entire conversation documented on the Discord chat platform and can provide snapshots if that would help.Thank you, *******************

  • Initial Complaint

    Date:02/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a charge on my credit card. Most likely a recurring charge. Since I am no longer using the service I wanted to cancel my subscription and get a refund. I have been trying to over two months now. They do not return emails or phone calls.

  • Initial Complaint

    Date:01/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Trade Genius back in 2020. They initially charged me for the highest level service when I only requested the lowest price level. That should have been a big enough red flag for me, however, I went ahead and used the service for a few months. I did not get any value from this very expensive service and I cancelled it way back in 2020. Fast forward to November 2022, just under 2 months ago. I checked my credit card statement and was shocked to see a $500 charge from Trade Genius, a service I cancelled way back in 2020. Since cancelling my subscription back in 2020, I never asked to sign up again and have no interest in whatsoever. I sent repeated emails to Trade Genius for over a month now, and left voicemails as well, with absolutely no response from anyone at Trade Genius. I very strongly caution people against signing up for this very poor, badly run, and apparently very shady business.

Trade Genius Academy is NOT a BBB Accredited Business.

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