Complaints

This profile includes complaints for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

• 

  Freecreditreport.com / Cictripleadvantage

  Trenton, NJ 08620

• 

  Experian Marketing Solutions

  601 Experian Pkwy Allen, TX 75013-3701

• 

  ProtectMyID.com

  PO Box 22 Allen, TX 75013-0001

• 

  Experian Consumer Services

  Colton, CA 92324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Experian Boost, this credit reporting agency advertises its Boost program to increase your score by connecting your bank account, but my ********************** score went down using this system. Run away from this company and Boost, if you can avoid them, do. They said online that since my telephone bill increased by $1, one single dollar and my electric, went up $13 (since it is cold in PA btw) that my score had been detrimentally effected. The customer ********************** reps are in ***************, but the Headquarters is in *******, **. Why is a *** based company putting ** citizens credit histories into the hands of people outside of *******. This seems unsafe and against our privacy.

  Business Response

  Date: 02/01/2023

  Experian Boost is a feature of several of our Experian membership products including your Experian CreditWorks Basic membership.  Experian Boost works by connecting with a customers financial institution via their online banking account for the purpose of scanning for eligible utility or telecom payments.  These payments may then be added to the customers Experian credit file to be scored along with existing report data.  As a highly regulated business, we work closely with regulators and comply with data protection laws.

  Experians Terms and Conditions may be read in full at www.experian.com/terms, and our Privacy Policy may be viewed at www.experian.com/privacy.  The terms and conditions contain an Experian Boost section which describes additional details regarding the Experian Boost process.
  

  The following disclosure also appears in our Terms and Conditions, under the subheading, EXPERIAN BOOST ADDITIONAL TERMS AND CONDITIONS: While adding records of recurring payment history to your Experian credit file has the potential to positively impact your FICO 8 Score based on Experian data, as well as other scoring models that consider this data (including certain other FICO Scores such as your FICO Score 9 based on Experian data),please note that results may vary and not all consumers may receive a positive impact to their credit score(s) and Experian cannot guarantee or predict with certainty the amount of any score change. Some consumers may experience no change to their credit score(s), while a small percentage of consumers may experience a decline in their credit score(s). Due to the complicated methodology used to calculate credit scores, Experian is unable to provide you with details for why your score(s) did not change or decreased. You may immediately delete accounts added through your Experian Boost account at any time.
  
  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm compliants about Experian Because Experian won't me to send them a Electric bill to them And I don't have no bills at because I'm homeless And I can't send My driver's license because I can't Caps My drivers it is made Way that you can't Caps the driver'what else can't send you because I'm homeless right now and don't have no address either and don't have no Papers too aooves because they got wets And I'm compliants your employees ************** team and the owners of Experian credit bureau company because I have trouble with everyone in the Experian credit bureau because I have to tell all them My name too many times And I told them to get a superior they keep bi b**** at me All ********* went I asked them to get a superior on the phone And I have trouble getting a live person on the phone so I can talk to live person in And trouble solves All of my compliants about Experian again the employees ************** team and owners for Experian credit bureau so I sends your complaints to fair shake company see if fair shake company can take you to the court room so the judge can help Me with all my compliants about Experian credit bureau because I'm tried of flight heart Land credit union account And tried of flight Experian credit bureau company because you won't solve all of my problem with ******************************* And ********************* credit bureau reports so I sends both of us both it uses problem fair shake company your going to going have to talk to fair shake company went they get to your complaints about both of us problem

  Business Response

  Date: 11/25/2022

  Thank you for writing and expressing your concerns.
  
  Our records indicate that you are currently enrolled in a complimentary membership with Experian CreditWorksSM Basic. The membership benefits currently include access to your Experian(R) report and FICO(R) Score once every 30 days, free of charge. We also show that you have most recently accessed your membership on November 21, 2022, November 24, 2022, and November 25, 2022.
  
  After conducting a detailed search of our database, we are unable to locate the charges you reference in our systems using the information provided.  In order to provide assistance, we are in need of additional information. Please provide us with the following:
  
  1.The complete credit or debit card number that was billed
  2.A bank statement showing the charges from our company
  
  Please fax the requested documents to:  ************** 
  ATTN:  Experian Consumer Affairs (BBB 18347902)
  
  Or, you can mail to: 
  Experian Consumer Affairs
  PO Box 2390
  *****, ** 75013
  
  If inaccurate information appears in your report which you wish to dispute, you may visit www.experian.com/dispute  Any supporting documentation may uploaded securely at www.experian.com/upload 
  
  For additional assistance, you may call the toll-free telephone number provided on your personal credit report obtained directly from Experian, or write to Experian at ******************************* 75013.
  
  We appreciate the time you took to send us feedback regarding our website.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.
  
  We hope the above information is helpful to you in considering this matter.
  
  

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Experian credit report monitoring services sign me up for a premium membership without my authorization or consent, has tried to charge me money continuously, refuses to allow me to connect to a customer ********************** agent to do with the issue and just stonewalls me with a ******** phone system that just runs. You runs in circles and never lets you talk to anybody, they won't let me log in my account, I'm to the point of canceling a credit card because they keep trying to charge me money that I'm not okay with and I never signed up for. And they literally refuse to deal with me on the problem.

  Business Response

  Date: 11/27/2022

  Thank you for writing Experian(R) about your membership.
  
  Our records indicate you enrolled in our complimentary Experian CreditWorksSM Basic membership on December 10, 2020.  We also indicate that you upgraded the membership to the Experian CreditWorksSM Plus product on September 26, 2022.  This is a paid membership and you were billed the $1.00 charge on the date of the upgrade for the trial period.  Your credit card was never billed the monthly charge because it declined these charges. 
  
  Our records indicate you called and spoke to our agent on November 2, 2022 and cancelled your membership to no benefits.
  
  Unfortunately, we are not able to delete your online account and profile at this time.  We are legally obligated to retain records of requests for credit reports from the credit reporting agencies, to verify permissible purpose under the Fair Credit Reporting Act. 
  
  In addition, pursuant to federal regulatory requirements, we must retain a customers core account information (including any-and-all records of customer complaints pertaining to such account) for six (6) years.  Of course, we realize the sensitive nature of this information, and maintain this data with great care for security and respect for your privacy.
  
  We hope this information is helpful to you when considering this matter.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a credit monitoring service with Experian that is billed on the 25th of the month. I checked my account in August and saw a posted charge for $***** from Experian on 8/23/2022. There was also a pending charge for ***** from Experian on 8/25/2022. I immediately reached out their customer ********************** and was told that they only show the charge on 8/25. I immediately canceled the service. In September 2022, I was charge $***** again. This time, I contacted my bank and initiated a stop payment. I then went back and reviewed my statements, the duplicate charges on various dates started in February 2021. I provided full bank statements illustrating the duplicate charges to Experian. The dates in * indicates the duplicate charges:*2/17/2021 2/25/2021 *3/17/2021 3/25/2021 *4/19/2021 4/26/2021 *5/17/2021 5/25/2021 *6/17/2021 6/25/2021 *7/19/2021 7/26/2021 *8/17/2021 8/25/2021 *9/17/2021 9/27/2021 10/25/2021 *11/17/2021 11/26/2021 *12/22/2021 12/27/2021 *2/17/2022 2/25/2022 *3/23/2022 3/25/2022 4/25/2022 *5/17/2022 6/27/2022 *7/18/2022 7/25/2022 *8/23/2022 8/25/2022 I am attaching (2) statements to demonstrate the charges.

  Business Response

  Date: 01/31/2023

  Thank you for writing Experian(R) concerning your billing.
  
  Our records indicate you enrolled in our complimentary Experian CreditWorksSM Basic membership on May 26, 2018.  That same day you changed products to our paid Experian CreditWorksSM Premium membership with the first month billing at $4.99 and monthly on or about the 25th of each month in the amount of $26.49.  This membership was downgraded to Experian CreditWorksSM Basic on August 29, 2022 and then moved to no benefits on October 10, 2022.  Also on October 10, 2022, you received a refund of $52.98.
  
  Concurrently,you enrolled in CreditCheck(R) Total which billed on or about the 17th of each month at $26.49.  On December 27,2022, you were refunded $317.88 on this membership when you filed a complaint with your Attorney Generals Office.
  
  We hope this information is helpful when considering this matter.

  Customer Answer

  Date: 05/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. 

  I DO NOT agree that I enrolled in the secondary program that provides the same credit monitoring service and is billed at the same rate. After repeated requests to get information on why I was being billed for the same amount on different days, I did not get a response or refund until AFTER I submitted my complaint to the ****************************.  

  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   

  
  

• Initial Complaint

  Date:10/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had no access to my account for several months. I called Experian and spoke to a rep, who informed, my account was block due to non payment.I have auto pay from my credit card, and it shows that Experian have been deducting a monthly payment. I asked for a refund and they refused.

  Business Response

  Date: 11/22/2022

  Thank you for writing and expressing your concerns.
  
  Our records indicate that since July 18, 2019, you had been enrolled in a paid membership with Experian CreditWorksSM Premium at the monthly price of $27.21 ($24.99 plus tax), on or about the 27th of each month.
  
  We show that we were unable to bill the membership fee for May 27, 2022, until June 7, 2022. From that point, each following months billing was also one month in arrears, as we were unable to complete billing for the current month as scheduled. When we are unable to bill the monthly membership fee, login access is restricted until such time that all membership fees due are billed successfully. 
  
  You contacted us by phone on October 29, 2022, at which time your paid membership benefits were discontinued. Your Experian CreditWorksSM Basic benefits now include access to your Experian(R) report and FICO(R) Score once every 30 days, free of charge.
  
  Your concerns are very important to us. As a courtesy, we have issued a refund to the credit card on file in the amount of $108.84. Please allow 3-5 business days for these funds to process to your credit card account.
  
  We strive for customer satisfaction, and we hope the above information is helpful to you in considering this matter.
  
  

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Experian charged me for a membership fee for something I did not sign up for. When asked what this was about, they said it was charged when a credit report was ordered. I asked them to tell me when the credit report was ordered. They said it would have been charged immediately when ordered. The date they provided I was on vacation and definitely not thinking about a **** credit check report.

  Business Response

  Date: 11/11/2022

  Thank you for informing us of your recent experience.
  
  Our records indicate that a complimentary Experian CreditWorksSM Basic membership was started on June 12, 2018.  This membership was upgraded to our Experian CreditWorksSM Premium on September 11, 2022.  Since the membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on September 21, 2022, and on or around the 21st of each subsequent month.
  
  Additionally, our records show that on October 25, 2022,you were refunded $26.49.  The membership was cancelled to no benefits on November 11, 2022.
  
  If you believe that the order was fraudulently placed with ** by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use.
  
  We hope the above information is helpful to you in considering this matter.

• Initial Complaint

  Date:10/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an activation code for free Experian identity works for two years. I signed up in February with the activation code. I called in and was assured that I would not be charged from that point forward. I just found out Ive been being charged and I asked for a refund and was told no, the worst customer ********************** Ive ever had I have bounced around from transfer to transfer different phone numbers to call lines that wouldnt go through options that wouldnt work. This is a disgrace. I want a refund for seven months of being charged for some thing that shouldve been free that was as a result of an identity fraud issue, and I was given an activation code for two years of free service . I did not get free.

  Business Response

  Date: 10/28/2022

  Thank you for writing Experian(R) concerning the billing you have received.
  
  Our records indicate you enrolled in Experian CreditWorksSM Premium on October 17, 2017.  You downgraded this to our complimentary Experian CreditWorksSM Basic on February 9, 2022 and upgraded to the Experian CreditWorksSM Plus membership on June 14, 2022.  This was cancelled to no benefits on October 20, 2022, but reactivated as Experian CreditWorksSM Basic membership on October 27, 2022.
  
  We show that a courtesy refund was granted in the amount of $14.99 on October 20, 2022.  Any additional refund amounts were denied because of the usage of the membership and its benefits.  The customer ********************** phone number for this membership is ************.
  
  Our records also indicate that you enrolled in our data breach product, Experian IdentityWorksSM on February 8, 2022, due to the Equifax(R) settlement.  Your membership, *********, was deactivated online on October 19, 2022.  This membership can be reactivated by calling ************ and requesting the reactivation.
  
  We hope this information is helpful when considering this matter.

  Customer Answer

  Date: 11/03/2022

  I never used an activation code in Feb 2022 to get free monitoring due to a fraud identity lawsuit against Experian. I should not have been charged from 2/22- 10/20/22 this is deceptive and wrong.

  Business Response

  Date: 11/11/2022

  Thank you for sending in your additional comments.
  
  Our records indicate you had a membership with Experian that began in October 2017.  This membership used several different monitoring products, both free and paid.  Currently this membership has our complimentary Experian CreditWorksSM Basic monitoring product.
  
  The above membership was still active when you also enrolled, with an activation code, in the Experian IdentityWorksSM free monitoring because of the *************** breach settlement on February 8, 2022.  Your data breach monitoring, which is free, was deactivated by you but can be reactivated by calling ************. 
  
  We hope that this provides you some clarity when considering this matter.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for 3 free credit reports through OnTrack WNC in May. Going through my bank account today I see that I have been charged ***** from Experian on 8/18, 9/19, and 10/18. Total amount $74.97. Tried to log in for the first time and didnt have a log in or password but was able to access the account using my ****** log in. The account and information has not been viewed or accessed until today. I see that I was charged a monthly membership fee for a service that I havent used and was completely unaware of. Contacted Experian and was told that I signed up for a feee trial that ended in July and since I didnt cancel I was being charged. I would of NEVER agreed to a monthly subscription even under a free Trial. I was told that Experian would not be able to help me and that I needed to file disputes with my bank for Unauthorized charges. When I asked to speak with someone else I was denied becausE they couldnt help me. This is predatory business practices. Clear misrepresentation of service, deceptive pricing and unfair tactics leading to misconceptions of service. I havent even received any type of receipt, no terms or conditions, or any communication from Experian that Im being charged monthly. I receive emails from them about signing up for another credit card all the time but NO documentation of payments or authorization of services. This is disappointing from a company that is supposed help protect us from this very thing.

  Business Response

  Date: 10/30/2022

  Thank you for writing and expressing your concern regarding your membership with Experian(R).
  
  Our records indicate that you ordered a credit report along with a trial Experian CreditWorksSM Premium membership on May 6, 2022.  The membership was not cancelled;consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on May 17, 2022.  A welcome email notification was sent to the email address you provided at the time of enrollment.  Per your request, your paid benefits ceased, effective October 19, 2022.  You continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days,at no charge to you.
  
  Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.
  
  We have, as a courtesy, issued a refund totaling $149.94 on October 30, 2022.  Please allow 3 - 5 business days for these funds to process to the credit card account.
  
  At this time we would like to express our regret that your experience with Experian CreditWorksSM Premium may not have met your expectation or our standard of excellence.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Experian Boost account has been breached. My contact information has been changed. Therefore, I'm unable to access my account. After spending hours trying to reach a live person and multiple Experian phone numbers, I was not able to reach a live person. The self-service voice loop cannot correct the matter.I attempted to reach Experian Boost via e-mail or online chat. Again since my contact information has been changed I am unable to access the system.My e-mail address and password have been changed by those that accessed my information.

  Business Response

  Date: 10/30/2022

  Thank you for your correspondence and for the opportunity to respond to your concerns.
  
  Your concerns are very important to us.  If you feel that your membership profile has been accessed by an unauthorized third party,it will need to be reset.  In order to assist with resetting your profile, we are in need of additional information.  Please provide us with all of the following:
  
  1.       Copy of your social security card
  2.       Copy of your drivers license or government-issued photo ID reflecting your current address
  3.       Copy of a utility bill or bank/insurance statement reflecting your current address
  
  You may fax the requested documents to: **************
  ATTN:  Experian Consumer Affairs (REF# ********)
  
  Or, you can mail to:
  Experian Consumer Affairs
  PO Box 2390
  *****, ** 75013
  
  Our customers are very important to ** and we look forward to hearing from you with the information requested above.

  Customer Answer

  Date: 11/10/2022

  To whom it may concern,
  
  I don't find this response acceptable. I spent hours trying to reach a live person. Now, the business wants me to send a copy of my SSN card, my drivers license and a copy of a utility bill to confirm my identity. This is the perfect way for someone to further access my information.
  
  The phone number of a live person in ******* is what I expect.
  
  I will not send such personally identifiable information. Furthermore, I expect free credit monitoring and repair due to the improper access to my account.
  
  Sincerely,
  Catia Monforton 

  Business Response

  Date: 12/11/2022

  Thank you for your response. We appreciate your feedback and have noted your concerns.  After conducting an additional review, our decision remains the same. Please refer to our previous response for further explanation.

  Thank you for your attention to this matter.

• Initial Complaint

  Date:10/17/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB, Experian continues to send emails that are clearly marketing emails and there is no way to unsubscribe from these emails. These emails say things along the lines of "It's time to check your credit!" followed by advertisements for their paid services. At the bottom of the email, they say "This is not a marketing emailyoure receiving this message to notify you of a recent change to your account. If youve unsubscribed from Experian CreditWorks? Basic emails in the past, dont worryyou no longer receive newsletters or special offers. You can update some alerts and communications preferences any time on your Experian CreditWorks? Basic profile, but youll continue to receive notifications like this one on the status of your account." I have gone to the Experian site and turned off / unsubscribed all of my notifications yet they continue to send emails like this which are clearly marketing emails. This is a marketing email; just because they say it's not doesn't mean that's true. Further, what they are doing is illegal, per the CAN-SPAM Act, business that send commercial messages must give recipients the right to have stop receiving commercial messages from them or face tough penalties and violations. My hope is that through this complaint, Experian will stop sending these emails and / or get fined.

  Business Response

  Date: 10/21/2022

  Thank you for writing Experian(R) concerning your emails.
  
  Our records indicate you are currently enrolled in our complimentary Experian CreditWorksSM Basic membership.  We also show that you have been opted out of marketing emails since May 2, 2022.  Since you have previously unsubscribed from our email list, you will no longer receive newsletters or special offers.However, you will continue to receive email notifications any time your credit or identity information changes, since automatic updates and credit monitoring are a part of your membership benefits.
  
  Regarding offers and other notifications presented within our membership products, the following disclosure is displayed to the consumer when submitting their order:  I authorize ConsumerInfo.com, ***** also referred to as Experian Consumer Services (ECS), to obtain my credit report and/or credit score(s), on a recurring basis to:
  Provide my credit report (and/or credit score) to me for review while I have an account with ECS.
  Notify me of other products and services that *** be available to me through ECS or through unaffiliated third parties.
  Notify me of credit opportunities and advertised credit offers.
  
  Your concerns are very important to us.  You *** continue to view available offers upon logging into your membership.  If you also wish to cease receiving monitoring alert notifications, you *** cancel your membership at any time by contacting our automated phone number at ************
  
  We hope this information is helpful to you when considering this matter.