Complaints

This profile includes complaints for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

• 

  FreeCreditReport.com

  PO Box 91119 Seattle, WA 98111

• 

  Experian Marketing Solutions

  601 Experian Pkwy Allen, TX 75013-3701

• 

  Solstice Custom Homes

  5740 SW Arrow Wood Ln Portland, OR 97225-1330

• 

  Experian Consumer Services

  Colton, CA 92324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach a live person on the phone regarding my account at ******************** since October of last year. My account access has been locked (no dispute on file from me) and I have tried to upload the required documents (website doesnt work), fax them (confirmed receipt on my end but they have no record), and mailed in all the required docs (certified mail - confirmed receipt). I have tried to escalate this issue multiple times and I get auto generated emails just saying they are working on it. This information is MY information and could well be incorrect and negatively affecting my personal and business credit. There are tons of reviews online saying the same. SOMETHING MUST CHANGE WITH THIS COMPANY as too many people depend on them. All the other credit agencies are responsive, informative, and dont treat their customers like garbage. This is INFURIATING!!!

  Customer Answer

  Date: 03/11/2025

  I have been attempting to get a live person on the phone at Experian since Sept/Oct of 2024.  I originally signed up for a free Experian account and then when the 30 day trial was up, I was locked out of my account.  I understand that glitches occur, but I have been working with a credit consultant and we both need access to MY PERSONAL INFO which we think may be incorrect.  I have spent HOURS on the phone trying to get through to managers, etc but it is impossible to get anyone live on the phone.  There is clearly a scheme at Experian to bounce customers around from **** to **** without giving anyone answers.  Finally I received an email with instructions on how to fax, upload, or mail in my documents so they could "verify my identity" (which they did when I signed up).  The faxes were transmitted successfully on my end (I have receipts), the website uploads said "unable to process", and my certified-mailed hard-copied documents (I confirmed they were received) have never been acknowledged.  *********** is one of three major companies that Americans rely on for handling and reporting their VERY personal information.  Equifax and Transunion are amazing at their communication and always give timely accurate responses.  I believe the BBB should take a hard look at Experian's business practices, as they fraudulently advertise the ease of use of their products and attention to the consumers personal needs.  The real reason for my complaint has to do with the fact that Experian is one of three agencies Americans rely on so that creditors can make decisions about their personal financial lives. They do not take this responsibility seriously at all and it affects the ability of consumers like me to access loans, credit cards, and critical information about me personally, which may well be incorrect.  I would encourage the BBB to look into their practices and also have a look at all the negative information that exists about these very same issues online.

  Business Response

  Date: 03/28/2025

  Thank you for writing and expressing your concern regarding your membership. We have spoken to you on the phone today and educated our next steps.  Please contact our agent using the contact information provided to you if you have any additional questions during the resolution process. We hope this information is helpful when considering this matter.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently subscribe to Experian credit protection. I had an issue I wanted to address with them. I was unable to resolve the issue. I requested to speak with someone at no time was this request fulfilled. So Im canceling my membership. Made several attempts to cancel and they make it impossible. Contact by phone and prompts do not permit me to cancel membership. Contacted Credit card company and they are applying a block.

  Business Response

  Date: 03/21/2025

  Thank you for writing and expressing your concern regarding your Experian(R) membership. Per your request, your paid benefits did cease, effective March 5, 2025. At this time, we would like to express our regret that your experience with Experian may not have met your expectations or our standard of excellence.  We strive for exceptional customer satisfaction and hope we have addressed your concern and your expectations. We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers and assure you that we will seriously consider the issues you presented to us.  We can improve our products and memberships through information from customers like you.

• Initial Complaint

  Date:03/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Again and again over time, I keep having the same issue with Experian. I can never reach a human on their phone lines when needed no matter what phone number I use to contact the company, no matter what options I select with the automated machines that answer. This has been a recurring pattern for the past few years, an issue that never resolves no matter the number of Experian representatives who assure me this issue is taken care of. They all tell me they dont know why this is happening or how they can guarantee me change. Many of them tell me to just keep talking to the machine until Im connected, many of them keep giving me the same phone numbers for human contact that ultimately lead me nowhere every time. This really is a never-ending problem in managing my Experian credit file. Each time, *** had to resort to the BBB for some form of contact with the company.

  Customer Answer

  Date: 03/09/2025

  I authorize the submission of this complaint and am requesting assistance from BBB. 
  

  Again and again over time, I keep having the same issue with Experian. I can never reach a human on their phone lines when needed no matter what phone number l use to contact the company, no matter what options I select with the automated machines that answer. This has been a recurring issue for the past few years, an issue that never resolves no matter the number of Experian ***resentatives who assure me this issue is taken care of. They all tell me they don't know why this is happening or how they can guarantee me future change. Many of them tell me to just keep talking to the machine until I'm connected, many of them keep giving me the same phone numbers for human contact that ultimately lead me nowhere every time. This really is a never-ending problem in managing my Experian credit file. Each time, l've had to resort to the BBB for some form of contact with the company. I would like an Experian *** to contact me and finally provide me with a viable method for future human contact, I am not looking and do not consent to pulling my credit report. 
  

  Business Response

  Date: 03/17/2025

  Thank you for writing and expressing your concern regarding your membership with Experian(R). Our representative left a voicemail requesting to reach you at 9:22 AM on March 17, 2025. At this time,we would like to express our regret that your experience with Experian may not have met your expectations or our standard of excellence.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.

  Customer Answer

  Date: 03/21/2025

  Im glad a Ms ******** **** with Experian reached out and left me a voicemail Mon 3/17. Ive attempted a call back or 2 nearly everyday since then, and have not heard back from her as of today Fri 3/21. Now that I have a viable number to reach a person at Experian, it seems I cant establish communication with them. 

  Business Response

  Date: 04/01/2025

  Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorksSM. Experian CreditWorksSM prides itself on providing an excellent customer experience and vigilantly strives to provide the highest standards of customer care and satisfaction.  We appreciate your feedback and have noted your concerns. We value the input from our customers and assure you that we will give serious consideration to the issues you presented to us.  It is through information provided by customers like you that we can improve our products and memberships.

  Customer Answer

  Date: 04/02/2025

  This fluffy business response conveniently fails to address any current situation or provide me with any resolution. 
  

  Ms ******** **** reached out to me 3/17 to follow up with this BBB complaint, and left me a voicemail with her contact info. Ive made callbacks to her 1-2 times nearly everyday since then, and shes just gotten back to me 3/27. No explanation for her almost 2 week absence, just a pointless conversation throughout our phone call. ******** informed me our call was being recorded, something Im accustomed to and have zero issue with. I myself started recording as well for my future reference. I was immediately told I wasnt allowed to do so, although, I am in fact permitted. Not only was I a directly-participating party a part of the call, but Experian/******** had already provided their own consent to being recorded once they themselves started recording. Not that I needed this existing consent given federal 18 U.S.C. 2511 which allows recording conversations with the consent of at least one participating party (me). Also accounting for state regulation, at that, AZ is a one-party consent state in this area of recording conversations (with individuals or businesses/irganizations). Upon informing ********, she stumbled through a few responses and settled on that she doesnt consent to being recorded. She insisted this and let me know she would only help me once I stop recording. Our phone call ultimately went nowhere and I didnt get the help I needed, a general and frustrating norm with Experian. I am now understanding, with this experience and past experiences in mind, how it is Experian is marked Grade F with the BBB. I am now understanding the class action suits against this bureau. 

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel my account online but there is no option for that. I changed the card so I would not be charged but was still charged. Contacted customer ********************** on 3/6/25 and was told to call back the next day and was given ticket number ********* so that I could get a refund after the transaction finalized. Called multiple times and spoke to two different agents after I finally got through on a business line. Kept getting transferred and was never able to speak to an agent regarding my refund. I would like a refund as I was promised. Was kept on hold for an hour on the last call just to be transferred to an automated system yet again that would not let me speak to a representative. I called numerous times on another phone as well. It should be illegal to not be able to speak to an agent regarding membership and my money.

  Customer Answer

  Date: 03/08/2025

  I would like a refund for *****. I was told to call back the next day to receive a refund but the two times I was able to reach a live agent they said they would have to transfer me and when they did transfer me I would only get the automated system which would not let me speak to a live agent. I signed up for the free trial not knowing there is not a cancelation area online and it's almost impossible to reach an agent for cancelation or refund. I have a ticket number I was provided but can't reach an agent to give the ticket number to for the refund. 

  Business Response

  Date: 03/24/2025

  Thank you for writing and expressing your concern regarding your membership with Experian(R)CreditWorksSM. Experian CreditWorksSM prides itself on providing an excellent customer experience and vigilantly strives to provide the highest customer care and satisfaction standards. 
  
  Per your request, your paid benefits will cease effective March 6, 2025.However, you will continue to have access to your Experian(R) credit report and FICO(R) Score daily at no charge. You will continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days at no charge to you.
  
  Our website describes the offer, and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.
  
  We have, as a courtesy,issued a refund totaling $24.99 on March 24, 2025.  Please allow 3 - 5 business days for these funds to be processed to the credit card account.
  
  We appreciate the time you took to send us your comments and suggestions. We value the input from our customers and assure you that we will give serious consideration to the issues you presented to us. Information provided by customers like you allows us to improve our products and memberships.

  Customer Answer

  Date: 03/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:03/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********* ******. My DOB is **********. The last four (4) of my social is: 3241. Experian escalation ticket no.: *********. I called experian on 3/06/2025 to file a dispute. However, upon logging into my experian membership I received a message: Sorry, we can't show you today's 3-bureau report. This might mean that ******* has no record of your credit history or different personal details for you on file. Until this issue is resolved, you won't be able to see your report. My Experian file is updating, however, Equifax and ********** have not updated since January 2023. This is egregious. Experian, Equifax and ********** said I dont have a mixed file and that theres nothing wrong with my personal credit reports. Please update my Equifax and TransUnion reports forthwith, otherwise, I will file complaints with the ***** FTC and OAG.

  Customer Answer

  Date: 03/09/2025

  I authorized the submission of this complaint. 

  Customer Answer

  Date: 03/20/2025

  I give permission to send my complaint to experian 

  Business Response

  Date: 03/28/2025

  Thank you for writing and expressing your concern regarding your membership with Experian(R) IdentityWorksSM. Experian IdentityWorksSM prides itself on providing an excellent customer experience and vigilantly strives to provide the highest standards of customer care and satisfaction. 
  
  Our records indicate that your information provided by ******* shows incorrectly according to them. Please request a copy of your credit report from ******* online at *************** or by phone at **************. Alternatively, you can visit Annual Credit Report at www.annualcreditreport.com or by phone at **************.
  
  We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers and assure you that we will give serious consideration to the issues you presented to us.  It is through information provided by customers like you that we can improve our products and memberships.

  Customer Answer

  Date: 04/03/2025

  I dont have to do anything. ******* my membership access forthwith, or Im filing a lawsuit against experian. Im now submitting complaints to ****, FTC and OAG. 

  Business Response

  Date: 04/08/2025

  Our records indicate you are currently enrolled in our complimentary Experian CreditWorksSM Basic membership. Experian CreditWorks Basic is a free product that provides consumers access to their Experian credit report and FICO(R)Score daily, along with monitoring alerts which are updated daily. In accordance with the federal law and the Terms and Conditions on our website, we employ an authentication process to verify the consumers identity for access of their report online. When we reached out to Equifax(R) they did determine that the information on your membership did not match your Experian(R) membership. As a precaution, you would be unable to view your three bureau credit report until the information is corrected. To dispute information for Equifax(R) please use the following methods: Online: ***********************************************************************************************************************************
  Disputes via U.S. postal mail:
  ***********
  P.O. Box 740256
  *****************
  Telephone:
  ************
  
  Once this has been completed whenever you purchase a three bureau credit report on our website, or whenever you upgrade to a paid membership then you will be able to view the three bureau credit report. We apologize for any inconvenience or misunderstanding and hope this information is helpful when considering this matter. 

• Initial Complaint

  Date:03/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've called many different Experian contact numbers for help with a missing Boost account, which should be reporting my rental payments but they are not. I've called their general service line at ************ where no one has ever been able to me, in addition to their Credit **************************** (which I was told is responsble for Boost accounts) at both ************ and ************, but their Voice Response Unit is NEVER ABLE TO VERIFY MY IDENTITY and I can NEVER get through to anyone. This is ridiculous and horribly BAD service. Please add my rental payment history to my Boost profile ****, thank you.

  Customer Answer

  Date: 03/06/2025

  I'm sorry, you're asking me to confirm that I sent my own complaint? 

  Yes, of course I did!

  Thank You, 

  **** M. ****, Jr. 

  Business Response

  Date: 03/14/2025

  Thank you for reaching out regarding your concerns with Experian BoostTM. An account must be a utility or telecom (mortgages are not included)with at least three bills paid from the connected bank account over the last six months to be eligible for Experian Boost. Experian Boost also only picks up online payments and does not include checks or cash payments.  Additionally, Experian Boost requires that you have online banking with your bank or credit union.  We cannot manually add accounts to your Boost program.  Once you establish a link with your bank and Boost by signing in with your bank credentials on our site, the accounts are then identified by our program and presented to you for verification. There are instances where Experian Boost cannot identify certain utilities, and the feedback received is provided to our development team.  As we continue to improve, your utilities may become eligible. We suggest keeping your bank account connected as the system will continue to scan, and if, at some point,your utility or telecom payments become eligible, you will be notified via email.

  Customer Answer

  Date: 03/14/2025

  This does not provide a solution, does not answer the question, and you've failed to even mention that you've forwarded this problem to your development team. You have to make assurances that you are working on this simple problem & will provide a solution within a given timeframe. 

  The same checking account that you're already using is connected as it should be and 6 months of rental payments at $535 have been ******* Nevada Hand. You must report it immediately. If not, explain what your problem is in doing so. 

  Please do your job, quickly, and provide a resolution. 

  Thank You, 

  LMPJR

  Business Response

  Date: 03/18/2025

  We appreciate your feedback and have noted your concerns. We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers as you that we are able to improve our products and memberships. We hope the above information is helpful to you in considering this matter.

  Customer Answer

  Date: 03/18/2025

  Forget the pleasantries, just ADD MY RENT PAYMENTS TO BOOST!! Wow! Why are you making this so difficult? 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to access my account at ******************** today in order to freeze my credit but experian will not allow me to access my account. They continually tell me my password is wrong but when I try to click the I forgot my password link they tell me I have to contact the business. I contacted the business via phone and was met with an automated service who then told me they could text me instructions on how to access my account but couldnt let me speak to anyone - however they never texted me anything (called twice). I tried to sign in using an alternative method (ssn and phone number) and they have not texted or called me with a passcode needed to log in even though *** requested one multiple times and they said they have completed the request. I JUST NEED TO ACCESS MY ACCOUNT and they are not allowing me to do that and also will not let me speak to anyone to resolve the issue.

  Customer Answer

  Date: 03/05/2025

  I authorized the submission of this complaint and am requesting assistance from BBB.

  The only interaction I have had with this business is through an automated phone system despite the fact I requested to speak to a real person they refused. I am concerned that my account is inaccessible because of Experians broken password reset system and their refusal to let me speak with an actual person. 

  Business Response

  Date: 03/24/2025

  Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorksSM. Our representative emailed you requesting the best time to reach you on March *******. At this time, we would like to express our regret that your experience with Experian may not have met your expectations or our standard of excellence.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectations.

  Customer Answer

  Date: 03/28/2025

  the business contacted me and asked me to schedule a call with them. I have replied twice to the email with no response - not sure if this is due to how the message was sent but the business has not contacted me at all or confirmed my availability. A poor response from the business who could have easily just asked me to call in - instead of scheduling a call. Poor and unclear communication that has not resolved my issue at all. 
  

  ****

  Business Response

  Date: 04/02/2025

  Thank you for writing and expressing your concern regarding your membership with Experian(R). Our representative left a voicemail requesting to reach you at 2:54 PM on April 2, 2025. At this time, we would like to express our regret that your experience with Experian may not have met your expectation or our standard of excellence.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.
  
  

• Initial Complaint

  Date:03/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experian money account was closed after a fraud claim was filed and i was issued a credit permanently in the amount of 1700 and i was wondering can i get these funds mailed to me **** to my address on file? waiting 30 days for my funds seems so crazy to me, im already behind on bills as is

  Customer Answer

  Date: 03/04/2025

  I wrote this complaint 

  Business Response

  Date: 03/13/2025

  Thank you for contacting Experian(R) and bringing this issue to our attention. I understand your concern and will gladly assist you. For assistance with Smart Money, please call *************. Our agents are available every day, 6am 10 pm MST. I hope you find this information helpful.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried contacting all the numbers provided for experian for a live agent and was unsuccessful. It seems an account was set up with my information without my consent. I need to have this information resolved as soon as possible. There are no live agents to help me when the phone numbers are called.

  Business Response

  Date: 03/10/2025

  Thank you for bringing up your Experian(R) membership issues with needing to reset the account. We appreciate your feedback and have noted your concerns. We would create a new profile and reauthenticate your identity.  To begin this process, we will need additional information. Please provide us with all of the following, along with a description of your request:
  
  Copy of Social Security card
  Copy of your current drivers license or government-issued photo ID reflecting your current address
  Copy of a current utility bill or bank/insurance statement reflecting your current address
  
  Please fax the requested documents to:  **************
  ATTN:  Experian Consumer Affairs
  
  Or, you can mail to:
  Experian Consumer Affairs
  PO Box 2390
  ***************
  Depending on our findings, we will contact you for additional information or notify you upon resolution of the problem once the documents are sent. Our customers are very important to us and we look forward to hearing from you with the information requested above.  We apologize for any inconvenience.  Thank you for your understanding and cooperation.

• Initial Complaint

  Date:03/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experian money account has been closed with around $1000 in the account. When can i expect to receive my money? waiting 30 days for a check to come in the mail really isnt all that good, i have bills due soon literally

  Customer Answer

  Date: 03/02/2025

  I am the one sending this complaint 

  Business Response

  Date: 03/12/2025

  Thank you for contacting Experian(R) and bringing this issue to our attention. I understand your concern and will gladly assist you. For assistance with Smart Money, please call *************. Our agents are available every day, 6am 10 pm MST. I hope you find this information helpful.