Complaints

This profile includes complaints for Speedy Bee Towing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Speedy Bee Towing

  PO Box 425 Corona, CA 92878

• 

  Speedy Bee Towing

  322 N Garfield Ave Corona, CA 92882

• 

  Speedy Bee Towing

  680 N Cota St Corona, CA 92878-4017

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/4 after nine minutes after parking my car my car was hooked up to a tow truck. When asked why I was being towed I was told by **** that I was parked in a fire lane. **** stated verbatim that "even though it's not marked It's still a fire lane because that's the way it is." He was extremely reluctant to contact his supervisor and told me that I could just pay a drop fee. I demanded again that he call his dispatch which he did. I heard his supervisor tell him several times that unless there is clear signage that states it is a fire lane, that I cannot be towed and he must release my vehicle. **** tried many times to double down and lied about California Fire code laws to try and justify his mistake including one that he stated "any curbs across the street from a fire hydrant are considered fire lanes, even if they aren't painted red." This is clearly a lie. He was also insistant that he towed a car for the same reason in the same exact spot earlier this week which is concerning because whoever that was had their car towed illegally. I heard his supervisor clear as day tell him multiple times that he cannot tow a vehicle that is not parked in a fire lane which he refused to acknowledge. I believe that if you are going to tow somebody's car and charge them an obscene amount of money, you should be well-versed in local laws and regulations. Even after he admitted that he was wrong he still insisted that I pay a drop fee. Once I asked him why do I have to pay a drop fee if I wasn't supposed to be to towed in the first place, he agreed to drop the car. The fact that he so casually was going to charge me a drop fee is repulsive. I clearly believe that if I wasn't in the job that I am in that allows me to be extremely well-versed in California fire code and state/local parking regulations, that this company would have Illegally towed my car.

• Initial Complaint

  Date:09/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a parking pass on the console of my vehicle displayed with the information facing up. The sign at *********** stated to place the pass in a visible area.My car was towed because the driver said he could not see it. It was not on the dash. It was pitch dark out. I saw him drive off. I called the tow place using the info on the truck's decals. When I arrived at his destination, he had not driven my car into the yard at that moment. He exited the truck, and I opened my vehicle, and I showed him I had my pass. He said he did not see it. I called officers because I wanted a witness to see that the pass was indeed on the console.I paid the $600+ fine. When he released my car, he took an iPad from his tow truck and began taking photos with the iPad light switched on for damages.When he shined it inside my vehicle, my interior lit up brightly, and you could clearly see the pass with the information. He then took a flashlight out of his pocket and shined it into the vehicle as well, and I stated, You WERE able to see my pass!I was also recording for any damages on my vehicle.He laughed and said no, I cant. I have pictures of my vehicle with the pass in the dark & a picture of him taking out his flashlight and shining it into my vehicle, as well as with the iPad with the pass in visible sight.(No persons or statements were made public on the uploads.) Unfortunately, the extra step of using a flashlight to check for the pass before it was towed could have saved the $600+ that was being donated to the underprivileged students we were celebrating at a mobile home park.I understand they have a job to do, but how unethical of an employer to do what it takes for a quick buck.I did use this as a student ****** when I returned to the mobile home park. The officer did speak to the employer, but he did not get anywhere, to *** them was the employer's response.

  Business Response

  Date: 09/18/2023

  In response to the complaint.

  I have attached an example of the guest pass the manager of the property provides with specific instructions. You will see in all caps and underlined it reads " THIS PERMIT MUST BE PLACED FACE ** IN PLAIN VIEW ON THE **** OF THE VEHICLE OR THE VEHICLE MAY BE REMOVED AT THE VEHICLE OWNERS EXPENSE" My driver will shine a flashlight in the front and rear window to see if any permits whether paper, sticker or a hang tag. However, it is unethical and dangerous for our drivers to search vehicles at night. There are rules that the property puts into place and when the specific instructions on the pass are not followed the vehicle then gets towed at the owners expense. Originally the impound fees were $455.50, however the vehicle owner stood in the way of my truck from backing up causing us to block the entire street which resulted in having the police show up. I explained when they decided to stand in the way of my driver doing his job that there is a stand by fee of $70 every 15-min. When everything was said and done the total stand by time was 45-min but, I reduced the charges to only 30-min. The total fees paid were $595.50 and not $600+. I personally spoke with the police officer that came out and it was never mentioned by the driver, dispatcher or myself to **** that is never our response. The officer asked for a business card and told us since it is a civil matter there options would be to file a civil suit, then the officer went back to the vehicle owner. As a company we do everything by the book, just like any company we are in business to make money. We are not here to make a quick buck, those ways are always unethical. We are hired to enforce the parking rules and we will continue to do so until the properties choses another service provider.

  Customer Answer

  Date: 09/20/2023

   I am rejecting this response because I AGREE! On the dash (dashboard), it is visible ON the dashboard! I have attached the definition and a picture of a dashboard.  Video courtesy of the tow truck drivers lighted iPad (not able to attach due to size) I have attached a zoomed-in picture of the information face up that was screenshot from the video and the original view. Your driver chose to submit a dark photo of the TOP of the dash to show you, and you know it. I want a FULL REFUND. Youre dishonest and unethical practices need to stop! You removed the vehicle with a visible pass that was ON the dashboard that was in plain view just like the pass states, if the driver had checked the DASHBOARD he would have seen it with or without the flashlight that he had in his possession. I would have placed it on the TOP of the dash, but the parking permit said it ON the dash. See the attachment of a picture of a dash I will also be be speaking to the office at the mobile home park. You are their service as stated on the parking permit for a reason. 

   

  
  

  Business Response

  Date: 09/22/2023

  Hello,

   The picture of your vehicle is attached, labeled as 2022 Ranger Rover, shows no permit in the dashboard. Just for comparison I have added 2 more pictures of examples of guest having permits in their dash and you can clearly see there is a permit where yours did not. Our violation pictures were fine and nothing about what we do is unethical. When you were in my office that night you admitted that it was not in the dashboard but in the center console. The picture you uploaded also shows that it was in the console and not in the dash like you claim it was. We will not be offering a refund as we did our job per the properties rules and regulations. We always recommend to contact the property manager if you feel there is a better way to go about the guest passes and their policies. 

  Customer Answer

  Date: 09/23/2023

   I am rejecting this response because The pass was on the vehicle dashboard/ vehicle console (exact definition.) It was a little higher by the controls, but when you towed it, it slid a bit. That's physics. It was fortunate that the pass remained right-side up. When I took the picture, you could still see the information through the driver and passenger window, and very lucky for me that it didn't fall on the floor. It remained on the dashboard/ console.  The image attached is the inside of the front windshield showing the top of the dashboard. The pass is on the inside corner of the windshield. Your picture also shows the inside of the front windshield. You contract with the mobile home complex and know the verbiage of the pass and nowhere does it state inside the corner of the windshield nor on top of the dashboard. All it says is that it's to be on the dashboard and visible. Which it was. It's half a sheet of white paper! Again, your specific company name is on the pass. And having those previous images you are aware of the verbiage on the pass prior to towing my vehicle. The image of the pass you attached states that on the dashboard and not the corner left or right of the windshield nor on top of the dashboard. I followed the verbiage. Thank you! The mobile homes management company, that's a different class action lawsuit. CA VEH CODE ARTICLE 22658(e) 

   

  
  

• Initial Complaint

  Date:02/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my complain regarding about this towing company is:
  negligence and mal practice of there business
  Base in California vehicles codes 2**** CVC. there's only two reason this towing companies allow to open a vehicle one is a consent from Register owner or vehicle repossession in order to tow a vehicle from a private property or street.
  there's way s to removed a vehicle from a private property / parking lot using Dolly's either front or rear wheels without open a vehicle to release or secure steering wheel.
  in the last one year and half this company tow 3 of my vehicles from my residential apartment Reasons Are:
  expired visitor permit and no visitor permit in two vehicles.
  ones of mine mayor concern is open my vehicles private property without my consent what a consider a Breaking and Entering a motor vehicle or in California will be a Auto Burglary code section 459 PC.
  I have the opportunity to talk to Speedy towing company manager and She told me That is legal to a Towing company to open A vehicle to in order to 1) release hand break 2) secure steering wheel.
  Secure steering wheel fees is not parts of California vehicle codes 2**** CVC fees.
  Also Vehicle code Section 2**** (A) said vehicle can be storage no more them 10 miles were the towing begins. another mal practice or another vehicle code variolation. Form my address to Speedy towing company are 15 miles.
  Speedy towing offer me a Refund money for Secure steering wheel fees of $150 for both vehicles got tow not including a third vehicle.
  I would like to get Full Refund amount for all 3 vehicles $1395 Dollars for mal practicing. negligence and violations of Vehicles codes in California.
  Social Media will be used to report this kind of Towing companies for violations and negligence of mal practicing.
  If this can be resolve in the next week or less I'll will be moving forward on legal matters.
  BBB I hope you can help me with this issue and resolve it a soon as possible.
  Thank you

  Business Response

  Date: 02/20/2023

  Hello

  The customer complains about negligence, what did we do that was negligent? And Malpractice, what did we do that was malpractice, we didn't damage any vehicles, and there were no property loss. The reason of the complaints is that we towed 3 vehicles due to no parking permit which is required to have per the complex. We didn't make these rules, it is established by the landlord and property owner. We as a company will stand by the original agreement, which is to refund the customer the 3 charges for securing the steering wheel. We will not be refunding the customer for all 3 impound fees since they were a legit tows, however we did acknowledge the customers concerns with the securing the steering wheel fees and have will be more than happy to refund him those charges as a courtesy not an admission of guilt. 

  
  

  We have been told by CTTA  that it has been a long time running industry standard for a tow company to unlock a vehicle to secure the steering wheel for safety compliance, also if the VIN# is not legible on the window we need to open the vehicle and get the VIN# off the door because we are required by law to notify PD when a vehicle has been removed from the property and they require a VIN#.

  
  

  
  

  Customer Answer

  Date: 02/24/2023

   I am rejecting this response because:
  
  
  My respond to speedy bee towing company.

  At this point I'll will move forward to take legal actions and inform others Residents from property were I live and surrounding about this matter. 

  Hope we can stop predatory towing companies like:

  Cortez towing company 

  Pipes towing company and others.

  
  

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday 10/10/22 my car was towed from orielly auto parts parking lot by speedy bee towing. I was over charged $126 for a gate fee weekends and nights. I just want my refund of $126 for the gate fee weekends and nights that they over charged me for because my car was towed on a Monday and I got it out the impound that same day.

  Business Response

  Date: 11/22/2022

  Hello,

   In response to the complaint about the gate fee. 

  
  

  Due to Oct 10th being a federal holiday (Columbus Day), per the vehicle code, a gate fee is applied after normal business hours, weekends and holidays. 

  All Impound yards are required to maintain normal business hours of 8am -5pm Monday thru Friday, excluding weekends and holidays.  

  Unfortunatley, I am not able to refund the customer for that fee, we do not dictate the rates and stipulations in regards to any impouded vehicle. 

  
  

  Customer Answer

  Date: 11/23/2022

   I am rejecting this response because: clearly the receipt shows Gate Fee (Nights and Weekends) and says nothing about holiday fees. Also my car was towed on Monday at 6:24 a.m. and I picked my car up that same day seven hours later at 1:30 only because the lady on the phone said I couldn’t pick it up any time earlier. It wasn’t a night or a weekend but I was still charged nights and weekend fees. I also talked to AAA towing and they explained to me that I was over charged and I should file a claim against Speedy Bee towing. All I’m asking is for my $126 back that I was wrongly charged for. I don’t understand why this towing company is trying to get out of paying me when their receipt clearly shows that I over charged. This is very unprofessional.
  
  
  
  

  Business Response

  Date: 12/06/2022

  We stand by the policies set forth by the state in regard to business hours, we understand there may have been some confusion, but we still did our job during the holidays.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got home at 10pm 9/25
  Car towed later that night
  Discovered car towed around 5pm 9/26
  Went to recover at 6pm 9/26
  They charged me $600 to get my car back for less than 24 hours of storage.
  Towed my car more than 10 miles from my home in violation of California Vehicle code div 11, chapter 10, article 1, paragraph N

  Business Response

  Date: 10/13/2022

  In our defense the owner of the vehicle (****** ******) had parked his vehicle in an apartment complex that requires a parking permit. The apartment complex has contracted us to patrol between 6pm-7am to enforce their parking rules and regulations; all tenants were given a copy of these rules and regulations and our signs are posted all over the complex that it will be at the owner’s expense.

  The vehicle belonging to ****** ****** was spotted up during our patrol for not having a parking permit at 2:22am on 9/26, then brought back to our storage yard. ****** ****** then came to collect his vehicle at 6:56pm later that day, after business hours. We had to send an employee back to the yard to open the gate and release the vehicle which a gate fee was added to the final invoice.

  Per California vehicle code, no storage fees are to be charges the first 12 hours. This gives the owner of the vehicle plenty of time to collect his vehicle without additional fees. Private property impound fees are not dictated by any tow company; this also includes the requirements to release a vehicle to the customer. These fees are regulated and provided by the California Highway Patrol and/or local Police.

  ****** ****** also mentioned the storage yard being more than 10-miles from his home, which the 10 miles is as the crow flies and not 10 driven miles. ****** ****** has quoted the vehicle code. However, he failed to see the sub-paragraph B, stating it doesn’t apply where law enforcement approval has been provided. We have spoken to all the Lead Traffic Officers in the surrounding cities regarding this approval. All of them have said that there is no issue with being outside the 10-miles radius, if we do not charge mileage back to the yard, which we never do anyway.

   

  (1) (A) Is located within a 10-mile radius of the property from where the vehicle was removed.

  (B) The 10-mile radius requirement of subparagraph (A) does not apply if a towing company has prior general written approval from the law enforcement agency that exercises primary jurisdiction in the city in which is located the private property from which the vehicle was removed, or if the private property is not located within a city, then the law enforcement agency that exercises primary jurisdiction in the county in which is located the private property.

   

  I understand ****** ****** is upset with his vehicle being towed and the amount he paid out of pocket; however, he violated the parking rules within the private property he parked his vehicle in. Speedy Bee Towing did their job contracted with the property who is our customer, they have these parking rules for a reason and limited on parking space which is why they require a permit. Everyone makes a mistake and unfortunately must accept the consequences of their actions. ****** ****** is requesting a refund but if we refund his money then we would have to refund everyone’s money, unfortunately that is not something we can accommodate him with.

   

  I hope this clears some things up and shows that we are just doing our job by servicing our customer and abiding by all the rules and regulations set in place by the state of California.