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Business Profile

Online Retailer

LuLaRoe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for LuLaRoe's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LuLaRoe has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LuLaRoe

      830 E Parkridge Ave Corona, CA 92879-6611

    • LuLaRoe

      4160 Temescal Canyon Rd Ste 101 Corona, CA 92883-4625

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/25/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Repetive emails I did not sign up for from consultants. I unsubscribe and still recieve them.

      Business Response

      Date: 01/31/2024

      *****, 

      You have been unsubscribed from receiving emails from LuLaRoe. If you continue to receive emails, this can be from multiple Retailers you may have joined a ******************** in which your email was obtained by multiple Retailers, the most popular site used for this is called Sonlet. LuLaRoe does not have access to unsubscribe you from emails coming from Independent Fashion Retailers. Sonlet is in no way associated with LuLaRoe. If you have used Sonlet you may contact them for assistance. 

       

    • Initial Complaint

      Date:01/05/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of Halloween leggings at the end of September and in October on the 15 th I received a message saying they would ship in October and I said I need for zhalloween she said ** would received them in October but csnt get her to answer after that. Never received .********************************* is her name.She should never be able to sell ***************

      Business Response

      Date: 01/09/2024

      ******, 

      I am sorry to hear that you have not received your order, the retailer you purchased from is her own business therefore any remedy would need to come from them directly. We can reach out to her on your behalf, please visit lularoe.com and scroll to the bottom of the page. Click on "Contact Us", fill out the form and provide a full copy of your purchase receipt, this is to confirm the individual you purchased from was an authorized LuLaRoe Retailer. 

      Thank you. 

    • Initial Complaint

      Date:05/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am tired of being overcharged. Every invoice and there are well over a 100 LulaRoe is charging tax for the items purchased and then charging me tax on usps charges! Kansas law is clear on charging for products ordered. USPS does not charge anyone tax including KANSAS! I’m tired of this California company overcharging me for this! NO OTHER COMPANY DOES THIS BECAUSE ITS AGAINST THE LAW! I don’t care what crazy California law they go by but the rest of the country doesn’t do this. I want a refund on all usps taxes charged! IMO it’s stealing California got themselves into the mess they’re in and now their customers get taxed for usps when usps itself collects no taxes. I’ve addressed this with corporate, the retailers and I will say corporate “customer service” is RUDE and resolve nothing!

      Business Response

      Date: 05/17/2023

      Hello!

      Depending on Jurisdiction, Shipping and Handling may be subject to Sales Tax. Kansas is a location where shipping and handling charges are taxable. Please refer to page 14 (Internet Sales) of attached Publication.

      If you have any questions or concerns, please reach out to [email protected] and they will be able to further assist.

      Thank you.

      Customer Answer

      Date: 05/23/2023

       I am rejecting this response because:


      You being a California business are trying to squeeze everybody dry! I will file a complaint against you with our attorney general. Your California company is the ONLY COMPANY THAT DOES THIS, no one else just you! So you can kiss my business goodbye and hurt your reps even more but California doesn’t care that state is ruined and trying to take everything they can for people who deserve nothing 

    LuLaRoe is NOT a BBB Accredited Business.

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