Online Retailer
GizmogoThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/18/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent in a iPad Pro 12.9 4th Gen (2020). It was in perfect condition and factory reset (and logged out of Apple Cloud) when I sent it in. They are saying the *** is Non-authentic component: *** , ***: and has Major scratch and/or scratches. It did not! They are lying, it was perfect when I handed it over to *** to ship. I watched them box it up. The original price for the iPad was $405. They knocked the price down to $145 saying it does not have an original ***. What?! Of course it is. Now moving onto my iPhone 11. It is in mint condition. It was a second phone for me and rarely used. I logged out of ***** and factory reset the phone before shipping. They are saying it is still logged in. They are lying. I have picture of both the iPhone and iPad to show they are factory reset. They originally quoted $120. No they say its only worth $14. They are trying to rip people off! Many of their reviews must be fake because this company is a scam. DO NOT USED GIZMOGO!!!Business Response
Date: 05/07/2025
We sincerely regret hearing about your concerns and want to reassure you Gizmogo is committed to providing honest, transparent service to all of our customers.After seeing your review, we immediately reached out to you directly, as we had not received any prior communication regarding these concerns before your review. In our follow-up, we provided detailed photographs of your devices showing multiple signs of scratches, drops, and damage that were identified during our standard inspection process. We also shared a photo confirming that the iPhone 11 remained locked with a pin number at the time of testing, which prevents us to complete our testing process.We understand how important your devices are, and we truly aim to make every transaction fair and easy. Our goal is always to work with our customers to resolve any issues, and we appreciate the opportunity to address your concerns directly. And provide a solution with the best prices as well.Thank you,Customer Support
P: ************ | C: ************
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Initial Complaint
Date:08/15/2024
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Shipped three phones to this company Gizmogo ******************** ***************************) because my wife, myself and daughter got three new ones. Company sends me a video that they only received 1 phone because the box was delivered open. I verified with ***** that they would not deliver an opened box. I would also never receive an open box as a business! I think they are keeping the phones and then having people file claims so they can double dip. I thought they were legit, but as I looked at further reviews I saw someone else have the same experience. I received $105 for one phone, but have lost $247.87 on the value of the other phones.Business Response
Date: 08/23/2024
Dear customer,
We understand the concerns raised regarding the recent shipment. Upon receiving the package, we followed our standard protocol of recording the unpacking process. The package arrived with only the top side sealed, while the bottom side was not taped properlyit was simply folded into an X-pattern. We found only one phone inside. The recording was sent to the customer.
We immediately initiated an investigation with *****, who has acknowledged responsibility for the missing devices and is processing a reimbursement.
As a company that handles high-value electronics, we prioritize transparency and accountability. We appreciate the customers patience and are committed to ensuring a swift resolution. Thank you for your understanding.Customer Answer
Date: 08/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:03/08/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I quoted some devices online and I got quoted $260.03 per device so I went ahead and sent the devices in. I made sure that they were disconnected from my service so that it was no hiccups there. They then wrote me and said that they could only give me $120 because the year was an amount owed or Something to that Id back and said the least I would take is $210. They refused and said that they were going to use these phones only as parts so they could only give me $120 but theyre whole entire tactic you know it was basically to get a consumer bent , especially when they needed the money and the device is not it is ****** locked but anyone can check it upon checking it. It doesnt matter if I paid cash money for a device and walked out of *************** stands by their 60 day policy that when you purchase a phone that the phone will stay locked for 60 days doesnt matter if its paid in full Device will unlock upon reaching 60 days automatically it stated on their website theyre policy. Its common knowledge to a lot of people that thats the policy behind it and they stick to that policy so the device being paid for would have no bearing because the device would have been unlocked, and the lady had to check that for herself because Verizons going to give the same information as far as that goes and even a receipt showing that I paid for the device doesnt really make much of a Difference , since the device is still going to remain locked for 60 days, theyre just low volume and you said you need money the most thats when the companies like this. Try to swoop in like vultures and take advantage of consumers who are falling on hard times I didnt wanna sell the phones I had no choice , but the phones are paid for and the lines of service. Yeah, theyre still active. I still have my account with ******** Its not because you know I faulted on it. I still have my account if I wouldve faulted on it my devices would be shut off, but all my numbers are activeBusiness Response
Date: 03/11/2024
Hello,
We sincerely apologize for any inconvenience this may have caused. As previously discussed, we are committed to ensuring customer satisfaction. We have offered several solutions to address this issue:1. We can arrange for the return shipment of the devices.2. We can wait until the 15-day probation period that you have left with ******* is over. 3. If you provide your purchase receipt, we can pay the full amount. 4. We can purchase the devices for parts, as they currently appear locked on our end. Please remember our previous conversation via call and chat. We are currently experiencing difficulties with situations like this. ******* has a 60-day period to unlock phones after purchase, and we can only fully verify the unlock status after this period. Until then, we cannot confirm whether the device is unlocked or under an unpaid bill. The true status will only be revealed after the 60-day period. Our policy currently prevents us from accepting your devices in their present condition, which is why we have provided four different options for you. We would never insist on keeping your devices and paying only for parts, as suggested in your previous comment. Despite the unfortunate language used during our recent live chat, the threat to report us to BBB, and the rudeness over the phone, we have diligently answered all your questions. We remain committed to providing our best service to all our customers. Please be aware that all four options previously discussed are still available, and we will never pressure you to proceed in a manner that is not to your preference. Furthermore, our website clearly states that the quote provided when you enter the details of your devices is an estimate, not a final offer. Our primary goal is to ensure customer satisfaction and provide solutions in any given situation. We have offered you several options, allowing you to proceed with the decision that best suits your needs. We look forward to your response. Have a wonderful day!
Thank you,
Initial Complaint
Date:07/10/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold a laptop to gizmogo and didn't receive payment as promised. When I tried to email the company, the address provided in their emails and website were not valid addresses and shown in the attached email details.
The company did receive the laptop as shown in the attached FedEx details and the acknowledged receipt from the company.Business Response
Date: 07/11/2023
Hello, I do apologize for any inconvenience, however I have been in contact with you via email, informing you about the process it takes in order for you to receive your payment. All devices that are sent to us do have to go through an inspection before we can give you a payment. This is to insure the quality of the device and give a more accurate payout. Please let me know if you need anything further. Thank you.Customer Answer
Date: 07/13/2023
I am rejecting this response because: The response is a fabrication. I have since received an email from the company stating that the device was not as I described it even though the exact device was described as in the device about settings and as registered with the company. They also stated that the offered price was being reduced because of this.
I called the to discuss the reduction and the and the price was reduced again, probably because of my complaint. The woman was very unprofessional and I did get belligerent when told the was reduced. I was then told that I would receive the amount in the email or have the device returned. I accepted the reduced price just to done with them and their BS. I have not yet received any payment or emails from the company. The original emails can be forwarded if requested.
Business Response
Date: 07/14/2023
After talking with the customer **** ******** this morning, he agreed with the bargain price $30, and we just paid. The customer said he will remove the complaint on BBB once he receive the money. Thank youInitial Complaint
Date:07/06/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Went to gizmogo to sell my phone. It was my son's. I took pictures of the device the day I sent it out to them. The estimated price was $170.00 plus I had a referral code from a friend for an extra $10.00 as well as a new customer coupon code for an extra $10.00 for a grand total of $190.00. I had reached out to this company about 6 days later after sending them the device. Asking them what was going on after they received my device. They eventually contacted me back and said that my device was so badly damaged that they could only offer me $38 for it. And then they sent me pictures. But the pictures they had sent me. Seemed as if they damaged it themselves to a degree of Where it did not look like my original device,so they could get a better deal on it. However they did not expect me to have my original photos of the device before it was sent out. They sent me an email saying that we could negotiate a price for this now Damage device that I sent pictures to you guys about. The device when sent out Look as if it were in mint condition. They told me there was severe cracks throughout the screen that I did not see before I sent it out. If there were cracks at all they were not noticeable to the naked eye. when they sent me pictures back, it was severely damaged and destroyed on the side of the phone, the plastic had been broken and chipped off pieces missing. There was no damage on the side of the phone prior. Like I said the condition before. I have reached out to this company multiple times to no avail. I tried To negotiate with them. I had told them I didn't notice any damage prior but I needed money pretty badly right now so I will agreed on $50 for the phone as well as them to honor the coupons as well for an extra $20. They had denied my approval and said the device was just too badly damaged. If I were to get my phone back now it would be useless And I would not be able to sell it due to the damage. They still have not paid me. They also removed my coupons.Business Response
Date: 07/07/2023
Hello,
in response to this customer’s complaint, we must shed some light and truth on
the situation. To begin, when the customer first mentions that he applied (2)
promo codes to his order, in actuality he only applied the Invitation Code
(******), which adds $10 to the order payout. He claims he added another
referral code for being a first time customer, but he never did. We have
attached photo proof showing that he never applied the second promo code.
Furthermore, upon receiving the item, the bottom right hand corner of the
device was cracked in what seems to be from moderate fall damage. We assume the
customer must have damaged it while the device was in his son’s possession and
in use. The customer goes on to say that our business intentionally damaged the
device so we could pay him less. We would never commit such an act. Now, how we
can prove this with concrete evidence is in this: the customer claims to have
taken pictures of the device before sending it, which he did provide in his
complaint for your review. In one of the pictures of the front of the phone,
the phone is turned on. In this picture, you can clearly see on the bottom
right hand corner the damage was already existing and the customer tried to
hide this damage by having the phone lit up and making the damage harder to
see, but if you look closely, which we strongly encourage, you can see the
damage was already there before he sent it to us. This is hard proof showing
the customer sent the device to us with prior damage. We expressed to the
customer as kindly as possible that they should have selected ‘Damaged’
condition for the device before sending it to us so they would have received
the ‘Damaged’ quote initially for their device. In that respect, the customer
should be aware of their actions, and trying to make it seem like we intentionally
caused damaged to his device is dishonest and deceitful of them. Additionally,
we must state that the customer is lying about us not paying him, in which we
did pay him. We have provided a copy of our Zelle payment to him in the amount
of $48 ($38 for the device and $10 for the promo code applied.) We have
provided a screenshot showing issuance of their payment. Before issuing his
payment, we provided him the option to decline our payment and to send the
phone back. Instead, the customer manually selected ‘Accept’ on his end and so
we paid him for the order and kept the device. We stated to the customer
shortly after that he always has the option to refund us the payment we sent
him and in turn we would send his device back to him. Please see all the attached
images further supporting our evidence. It saddens us to see the customer act
in such a dishonest manner but we have supporting evidence showing that what he
is saying isn’t true. Please carefully review all the images we have attached
and we hope you are able to discern what really happened here. Thank you.Customer Answer
Date: 07/08/2023
I am rejecting this response because: after I reported them to the bbb I did in fact receive payment. I won't lie about that. But they did in fact remove my second promo code. They are lying and I won't do business with them again. They did damage the device to get a better deal on it. I had emailed the guy roughly nine times to ask him what is going on? For days. He held my payment so many days Even after I had accepted and he also removed the second promo code. It is his business, he has the ability to do that. It is his website, he can remove a promo code if he deems he wants to. They are extremely unprofessional in the way they dealt with this situation as well. Even if I wanted the phone back. There's nothing I could do with it. As you could plainly see in the picture that they made themselves. My son's phone did not look like that the day I sent it in. All I ask is they send payment of $10 of what they removed from my account. Obviously you guys did not witness what had happened in the beginning. I should have taken a screenshot after I had the promo codes on there. They had removed it days later. I will attach an email of them saying that they will honor the $20 in promo codes Because they know for a fact they were on there. but did not obeyed by it. This email is absolute proof that they are underhanded. They are absolutely lying to you. And that's all I have to say about that. Please go over the email that I just attached..Business Response
Date: 07/11/2023
Hello, Sir I do want apologize for the late response time, we have had some changes in the office and I can assure you we are working on this immediately. However, I did take the time to review this order, if you look very closely to the photo you provided there is a crack already on the phone. It might be hard to see so i tried zooming in as much as possible since the phone was on it makes the crack harder to see. We also did offer to send back the phone, if you were not happy with the payout. Once again I do apologize for the ball being dropped on our end, but we are doing our best to make sure our customer service is top notch. Please let me know if anything else is needed. Thank you.Customer Answer
Date: 07/12/2023
I am rejecting this response because:
This is going to be another email that i'm going to be requesting again since the previous One was completely ignored About what I had said. I had twenty dollars in coupons that they did not honor even after the email is proof that they were going to honor it, and then they just We're doing such horrible, horrible. Underhanded service. They decided to not honor their coupon as well as destroy the phone. If you end up sending my son's phone back. And it is not in the exact state that it was when it was sent out. I refuse to let this go I will take it much higher Then the situation currently. you should just honor the $10 in coupons that you ripped me off for And call it a day. I am only asking for them to honor what they said They were going to do even after all the BS i have already had to deal with with this scam artist company. Once again, I'm going to repeat. This company owes me $10. How Was my previous email with definite proof of them Ripping me off and not honoring the coupons Even after the emails plainly states they were going to do it, why was it Completely ignored?Business Response
Date: 07/14/2023
Talked with the customer over the phone, there was some misunderstandings, but he will remove the complaint today, thank youInitial Complaint
Date:04/30/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Gizmogo cheated me and is cheating other customers using deceptive business practices as described in detail below. (Incidentally, Gizmogo also appears to be a money-laundering operation).
1. Gizmogo baits customers by quoting much higher buy-back prices than their competitors. Gizmogo paid the quoted price for the first device I sent. That’s what they do with other customers too, and they have a referral program so customers refer their friends to Gizmogo.
2. Then, for the next two devices that I sent them, Gizmogo low-balled me after they received the devices. The reason they gave for the low-ball prices was totally fictitious – they said the reason was “Prepaid contract with Tracfone” which is impossible due to the nature of Tracfone devices. Also, they had paid me the quoted price for an exact, identical Tracfone device the first time, to bait me in.
3. Those low-ball prices for the two devices were almost 70% lower than what they had promised. I emailed them, they didn’t respond to my emails at all. They delayed sending back my devices for several weeks.
4. I had sent them brand new, new-in-box, unopened devices in their original shrink-wrapped packaging. The devices that Gizmogo sent back to me showed obvious signs of wear, lowering their resale value.
5. In total, Gizmogo wasted more than a month with these shenanigans. During that month, the buy-back prices of the devices went down. I suffered a loss of $188 because of these dishonest Gizmogo strategies such as lying, delaying, baiting, low-balling, etc.
Incidentally, Gizmogo pays customers to write favorable reviews on review sites like Trust Pilot. I have screenshot evidence for this too.
Also, Gizmogo has set up their buy-back ordering system using wrong terminology (example: deliberately using “under contract” and “unlocked” incorrectly) so that they can lie when they low-ball customers.
I would like Gizmogo to reimburse me $188 for the financial loss I suffered on the two devices. Thank you.Business Response
Date: 05/03/2023
Hello,
Gizmogo recently noticed that you had a
disagreement with our technician’s evaluation pertaining to your most recent orders with us.
We wanted to first off state that we are
very sorry that there was an discrepancy with these orders. We would like to sincerely inform you that all of our orders are processed and evaluated the same way,
and to be as fair as possible while providing the highest payout for our customers. After reading your complaint to the BBB, we
wanted to explain to you how and why the issues were examined, and what you can
do to receive the full payment amount for both devices. We noticed the issue
with these orders after our technician’s evaluation was the following:
Device – Apple iPhone SE 2nd Gen - Technician Note: Device is under a prepaid contract with Tracfone carrier, unable to resell deviceDevice – iPhone XR - Technician note: Device is under a prepaid contract with
Tracfone carrier, unable to resell device
Once our testing and evaluation
procedures of these units were completed, it was noted that these devices were
under contract with the Tracfone carrier and had remaining payments still on
them. When a device is observed as having remaining contractual payments on
it, we can only pay 40% of the device quote due to the device having no re-sell
value. Whenever a device has remaining payments on it, we are unable to resell the device because the next person that buys and receives the device, will be unable to use the device with their carrier until the phone is fully paid off by the original purchasing party of the phone. Hence why we are only able to pay 40% of the quoted price at that point. If this occurs, and is is something that you, the customer disagrees
with, all you would need to do in this case is provide us with the full
purchase payoff invoice from the carrier showing proof that the devices are
truly paid off and then we can pay you the full quoted price. This is a solution that we always offer to our customer's whenever a device is observed as having remaining payments on it. You, the customer, can prove the device is truly paid off by providing that invoice to us and it would result in us paying the fully quoted price for you. We can still
uphold these quoted prices for you if you were to provide us with
the document titled ‘Purchase Payoff Invoice’ for both devices and this would resolve the issue you experienced. You can submit those documents alongside with
your reply to our email, [email protected]. We strongly encourage that you
call us back so we can better review the issue together and
work towards a resolution for you, so you can get the payout amount that you
desire for both devices. We look forward to assisting you with a resolution in the most timely manner possible.
Thank you,Customer Answer
Date: 05/03/2023
I am rejecting this response because:
Gizmogo is continuing to lie and cheat me. Gizmogo has now admitted to the BBB that they low-balled me on my two orders and yet they refuse to pay me the quoted price on the two orders. Their Customer Compliance Manager ******* texted me that he wants to resolve the issue by paying the $188 per my complaint and then when I returned his call, he went back on his word. So Gizmogo writes one thing, but then goes back on it, just like they did with the two orders I am complaining about. They know very well that Tracfone phones are locked to Tracfone, yet they used it as an excuse to low-ball and cheat me of my $188. They also know that Tracfone phones are always purchased at full price by customers so there can never be a "payment owed" on Tracfone phones. Yet they are using it as an excuse to cheat me of my $188. They are lying and making me incur transaction costs just to get out of paying me my $188.
Business Response
Date: 05/05/2023
We must firmly state that it is true we reached out stating that our goal was to help get the customer paid the $188 amount they were looking to receive. After further investigation of the devices, we deemed that in order for us to pay that amount, we would need proof that the phones are unlocked and also that the purchase payoff invoice be presented to us. Our technician requested this at the end of their test results as it was showing the phones were still locked to TracFone. This is a standard policy of ours whenever a phone test result indicates that the device is not fully paid off or unlocked. In this case, both phones were still locked to TracFone. The customer refused to comply with the protocols we have in place for situations like these. We tried reasoning with them but they kept insisting that we were lying and trying to be unhelpful. This is not true. Please carefully note the following regarding the issue with their locked TracFone devices.
We’re unable to provide the full amount we initially quoted because the phone shows under contract at the time of inspection. Please review the following information carefully as it is from TracFone’s direct policy. Per Tracfone policy:
“TracFone will automatically unlock the device when it becomes eligible for unlocking.
For all Apple devices activated with TracFone prior to November 23, 2021, the device will be automatically unlocked after twelve (12) months of active TracFone service.
For Apple devices activated with new TracFone service on the Verizon network on or after November 23, 2021, the device will be automatically unlocked sixty (60) days after activation in the absence of an indication of fraud.”
The phone was still locked, and not eligible for unlock at the time of inspection. Which means the phone is still under contract with TracFone and the service agreement between the customer and TracFone was not fulfilled. We have asked the customer to provide proof that the service term has been fulfilled, either a bill that shows the service term has been met or an invoice that shows the amount has been fully paid off. The customer was not able to provide any. As a result, we have to lower the amount and quoted the phone as “under contract”. If the customer was able to unlock the phone with TracFone, we’ll be happy to quote them again with an updated price.Thank you.
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