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Business Profile

Collections Agencies

United Legal Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for United Legal Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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United Legal Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/17/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This voice mail was left on 7/16/25:This is a message from the process verification department for United legal your number is listed as a contact on record for responding to a civil matter that's been forwarded to my office that has been scheduled to be final documents pertaining to this action will be dispatched to the residence of the responding party on record someone over the age of ******************************************************************************************************************* to contact the filing from immediately contact number is area code ************ again that's ************ this is an official notificationI have no idea what this is.

      Business Response

      Date: 07/17/2025

      Hello Ms. ***** **********,

      Thank you for bringing this matter to our attention.

      We understand the importance of your concern and would like to inform you that we treat such matters with the utmost importance and diligence. After a thorough review, we found no account or case under your name, and the phone number ************ is not associated with our office or any of our departments. 

      It appears you may have contacted the wrong company regarding this issue.

      Should you need further assistance or clarification, please dont hesitate to reach out.

      Sincerely,

      Dispute Department
      United Legal Group

      Customer Answer

      Date: 07/19/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ********* ******

       

    • Initial Complaint

      Date:07/14/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got a call from a company, that said they are looking for me, to pay off a, 14 year debt. That **************** had filed, against me. They claim they will garnish my wages, legal action, etc, if I don't respond. They say ***** ent me sort of letter, 30 days ago, and I failed to respond. I no longer live in ****************, nor have I lived at the address on file, for fourteen years. The debt they are trying to collect, does not come from ****************, but from Cash Net USA. And, was done by my kids dad(against me). So, I know the county has not filed anything, against me. I've had no contact, with Cash Net USA, for fourteen years.

      Business Response

      Date: 07/15/2025

      Hello *************** **********

      Thank you for bringing this matter to our attention.

      We understand the importance of your concern and would like to inform you that we treat such matters with the utmost importance and diligence. After a thorough review, we found no account or case under your name, and there is no record indicating any filing or action involving you from **************** through our organization.

      Additionally, we are not affiliated with ************ or any debt that may have originated from them. It appears you may have contacted the wrong company regarding this issue.

      Should you need further assistance or clarification, please dont hesitate to reach out.

      Sincerely,

      Dispute Department

      United Legal Group

    • Initial Complaint

      Date:06/30/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a call from ****** from ************* this company on 06/30/2025 at 3:23 pm. ****** stated I had a civil complaint against me. That I have been served. I don't know anything about this. Never received a letter about any suit filed against me.

      Business Response

      Date: 07/01/2025

      Hello Ms. ***** ******,

      Thank you for bringing this matter to our attention.

      We understand the importance of your concern and would like to inform you that we treat such matters with the utmost importance and diligence. We found no account or case under your name, and the claim number CV378473, as well as the individual named ******, are not associated with our organization.

      It appears that you may have contacted the wrong company.

      Should you need further assistance or clarification, please dont hesitate to reach out.

       

      Sincerely

      Dispute Department

      United Legal Group

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call today as well as my relatives from United Legal Firm stating that there is a pending civil lawsuit from a cash loan from cashnet USA that was sold to reel time capital. They wanted me to pay and settle the cash loan through the phone but wouldnt give me any information or any confirmation this is legit before making any kind of payment through the phone and they wouldnt provide me with anything other than reading my social security out loud my home address. The claim number they gave me was TX290117. Can this be verified if its real, if not can you stop calling and harassing me and my family.

      Business Response

      Date: 06/26/2025

      Hello Ms. ***** *******,

      Thank you for bringing this matter to our attention.

      We understand the importance of your concern and would like to inform you that we treat such matters with the utmost importance and diligence. We found no account or case under your name, and the claim number TX290117, is not associated with our organization.

      It appears that you may have contacted the wrong company.

      Should you need further assistance or clarification, please dont hesitate to reach out.

       

      Sincerely,

      Dispute Department

       

    • Initial Complaint

      Date:06/18/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father forwarded me a voicemail from a ****** ***** from United Legal stating there was a civil complaint against me- file number CV367121. I have not received any civil complaint, certified or otherwise, and there would not be any reason to. The message stated that my father was listed as a second ****** of contact. I have not listed my father's name on anything in over 20 years.

      Business Response

      Date: 06/23/2025

      Hello Ms. ******** ********,

      Thank you for bringing this matter to our attention.

      We understand the importance of your concern and would like to inform you that we treat such matters with the utmost importance and diligence. We found no account or case under your name, and the claim number CV367121, as well as the individual named ****** *****, are not associated with our firm.

      It appears that you may have contacted the wrong company.

      Should you need further assistance or clarification, please dont hesitate to reach out.

    • Initial Complaint

      Date:06/11/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a call from United Legal at ************ stating there is a claim against me with claim number ****** stating they are in the process of serving a notice to my residence in ************** and they did not disclose what firm they are representing and asking for personal identifiable information with my date of birth and social security number. I didnt feel comfortable disclosing this information to this agecy. I want to know if this firm is legal. do they work for ************** and are they authorized to serve any type of documents.

      Business Response

      Date: 06/11/2025

      Hello *************** *******,

      Thank you for bringing this matter to our attention.

      We understand the seriousness of the issue raised, and we want to clarify that we take such reports very seriously. After checking our internal records, we do not have any account or case on file for ***** *******. Additionally, the numbers ************ as well as the claim number ****** serving in **************, are not associated with our organization.

      It appears that our company, United Legal Group, has been misrepresented.

      If theres anything else we can assist you with, please dont hesitate to reach out.

      Sincerely,

      Dispute Department

      United Legal Group

      Customer Answer

      Date: 06/12/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** *******

       

    • Initial Complaint

      Date:06/09/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a phone call on 06/9/2025 from a woman that goes by the name of ******* from United Legal Group. In her voicemail she left, she stated she was calling in regards to a pending civil complaint. This civil complaint is scheduled to be filed out of Pend Orielle County and the case number is CV340133. Se then proceeded to state that there was a failure to respond to a 30 day notice that was mailed to the address on file. If I have any concerns or questions regarding this matter please call ************. The call came from the following number as well ************. I am not sure what ******* is referring to, as I never received any type of letter in the mail. In addition to calling me, she called and left voicemails with my mother and ex husband.

      Business Response

      Date: 06/10/2025

      Hello **************** ******,

      Thank you for bringing this matter to our attention.

      We understand the seriousness of the issue raised, and we want to clarify that we take such reports very seriously. After checking our internal records, we do not have any account or case on file for ****** ******, nor do we have any employee by the name *******. Additionally, the numbers ************ and ************, as well as the case number CV340133 filed in ******************, are not associated with our organization.

      It appears that our company, United Legal Group, has been misrepresented.

      If theres anything else we can assist you with, please dont hesitate to reach out.

      Customer Answer

      Date: 06/10/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** ******

       

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was left this voicemail after they called my parents. Threatening that I have a civil matter and they need to find me immediately. No one has attempted to serve me or mail anything. Also the voicemail is very threatening. I called twice and **** **** up on me. ******** to ****** ******* reaching out to you here today in regards to a claim number of KS276494 that is in the process of being filed with your information attached since I was unable to reach you here ******** I've been instructed to contact your employer reach out to your associates as it look like a likely place you'll be located you do have the option of contacting the office in your claim however once it has been released that option will be forfeited the number that is provided ************ this is considered a notification call you've been notified and you will be located unless I am informed otherwise

      Business Response

      Date: 05/29/2025

      Hello Ms. ************************* you for bringing this matter to our attention.

      We understand the seriousness of the concern youve raised, and we want to clarify that we take such issues with the utmost importance. After reviewing the information provided, we can confirm that United Legal Group has no record associated with your name, the claim number KS276494, or the phone number ************.

      It appears our company may have been misidentified or misrepresented. We want to assure you that we are not involved in this matter.

      If theres anything further we can do to assist, please feel free to let us know.

      We hope this issue is resolved swiftly and in your favor.

      Sincerely,
      Dispute Department

      *************************************************************

    • Initial Complaint

      Date:05/29/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a phone call on 05/29/2025 from a gentleman that goes by the name of ******** ****** from United Legal Group. In his voicemail he left, he stated he was calling in regards to a pending civil complaint. This civil complaint is scheduled to be filed out of *********** and the case number is CV360881. He then proceeded to state that there was a failure to respond to a 30 day notice that was mailed to the address on file. If I have any concerns or questions regarding this matter please call ************. The call came from the following number as well ************. I am not sure what ******** is referring to, as I never received any type of letter in the mail.

      Business Response

      Date: 05/29/2025

      Hello *************** ******,

      Thank you for bringing this matter to our attention.

      We understand the seriousness of the issue raised, and we want to clarify that we take such reports very seriously. After checking our internal records, we do not have any account or case on file for ***** ******, nor do we have any employee by the name ******** ******. Additionally, the numbers ************ and ************, as well as the case number CV360881, are not associated with our organization.

      It appears that our company, United Legal Group, has been misrepresented.

      If theres anything else we can assist you with, please dont hesitate to reach out.

       

      Sincerely,

      Dispute Department

      *************************************************************

    • Initial Complaint

      Date:05/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/14/2025 at 10:04 am ****** from United Legal Group called me and left a voice mail about a pending civil complaint (CV *******) because it was reported that I never responded to the 30 day notice they said I was sent. After listening to the voice mail I called the return # ************ and was informed that I had an (original source) Capitol One debt of $4500.00 from 2011 and that they were filing a complaint with Mesa County. I explained to them I never received any 30 day notice. And I wasn't aware of any debt. I explained that I didn't have any credit cards and haven't had any for as long as I can remember, at least 20 or so years ago. She had my personal info, name, birth date, address and kept telling me the debt was from 2011. I kept telling her I knew nothing about $4500 debt from 2011 and that I was 64 was concerned whether this might be a scam. Because I'm 64 and on SSDI my son ****** called Meas County Court Clerk and he was told there was no CV # ******* complaint and to try back on 5/15/2025.

      Business Response

      Date: 05/15/2025

      Hello Mr.****** ********************* you for bringing this matter to our attention.

      We understand the seriousness of the matter you're facing, and we want to clarify that we take such issues with the utmost importance. Based on the details you've shared, it appears that the phone number ************ and claim ID you provided may not be associated with our company, as we do not have any records of a civil matter involving the civil complaint (CV 336-436)  or any related loan of $4500.

      Thus, based on our review, we can confirm that there is no affiliation between this matter and our company. If there is anything else we can assist you with, please don't hesitate to let us know.

      We sincerely hope this matter is resolved swiftly and in your favor.

    United Legal Group is NOT a BBB Accredited Business.

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