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Business Profile

Towing Company

B & D Towing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint taken in dictation by H363137**3238313831H rep ** 9/16/24 They towed my first car 6 months they illegally, they took it to the tow car they towed it at 1 am and did not contact the police between 8am-9am. Then they opened my car and in the middle of the car they had to break that part off to put it in neutral. The wheels on my car which is a ********** Passat has wheels locks and they had to drag my car and I asked another guy and he said they had to drag my car. After I got the car out I went to the grocery store and it stop working it would not work, I don&#**;t know if it a transmission issue, but they should fix my car. They towed the car 2-3 weeks ago and they never notify anyone the police did not know. They did not even send a notice. They should not be able to do this.

    Business Response

    Date: 10/28/2024

    Dear, Zahra.

    We researched our data and are unable to find a ********** Passat associated with your name.  We would very much like to address this matter with you.  Please call our office at ************ or email us @ bdtow@protowco with your invoice # or the vehicles Vin#. This would very much speed up our search & response to your concerns. 

    Respectfully, 

    Management,

    *.******

  • Initial Complaint

    Date:03/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/17/2023 I went to retrieve my vehicle from B&D Tow in ******* **** I had to pay to have a release done on the vehicle first which was 125$ @ that time before i did this i called B&D Tow and was told that they excepted **** and MASTERCARD , so @ that time i went ahead and payed for the release to get the vehicle out of tow . When i got to the property they were pressuring me that they only excepted cash . If I was told this i would of never payed for the release because at that time i was short on cash but could pay with my ****, I feel this is unprofessional and wrong, i feel they should be investigated on their dealing with customers and feel this is the only place that takes only cash, i am in need of my vehicle , i take care of handicap people so this is a serious matter for me and my clients , please contact me @ ************* Thank you for your time.

    Business Response

    Date: 04/19/2023

    Hi ******, 

    We have been corresponding with *************** from the time her vehicle was impounded back on 2/27/23. Please refer to email below.  

    Also *************** vehicle was released to the person that the ***************** designated on their Release Form on  3/30/2023. 
    Our company even went a step further to reduce vehicles fees at the time of Pick up.  
     I assured *************** that I would address all our staff in regards to payments methods that we except when picking up vehicles from Impound so there wouldnt be any confusion as in here case. 


    BBB Letter Dated April 13th, Received Today April 18th 2023  
     
         Respectfully,
         ***********************

       Corporate Secretary, 

       
       2250 *************** 
       ******* , ** 94520
       ************* 

B & D Towing is BBB Accredited.

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