Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25, 2025, I was offered an out-the-door quote by Honda of Concord for a specific Touring Hybrid Hatchback. I confirmed by phone and text that the exact vehicle I wanted including trim and color was available and the quote would be honored if I came in that day.When I arrived at my scheduled appointment at 6:00 PM, I was shown a completely different vehicle: wrong trim, wrong color, and a lower-tier model. The sales manager claimed that the vehicle I had been quoted was sold. However, when I walked out and called the dealership directly, I was told by another staff member that the vehicle was still in stock and asked when I could come see it.This appears to be a classic bait-and-switch tactic and a serious waste of my time. I canceled personal plans expecting to make a purchase based on an agreed deal. I am filing this complaint to bring attention to this dealerships sales practices and to help protect future customers.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used car from them 6 month ago with a full powertrain warranty. The engine went out on me 2 months ago and the warranty I was sold WONT cover my powertrain so its gonna cost me almost $9000 to replace the engine and the car I paid $10000 for the car and now the only thing they will do is try and sell me a new car which is ridiculous because I should need a new vehicle after 6 month of ownership, and because I cant afford a new car or to get it fixed my credit has now been put to garbage because I cant get back and fourth to work to pay my bills. I wok 7 days a week and live by myself so not havmy vehicle is having a detrimental impact on my life

• Initial Complaint

  Date:06/03/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this formal complaint regarding the deceptive and unsafe sale of a 2018 Tesla Model 3 (VIN: *****************) by Concord Honda, a Sonic Automotive dealership located at **************************************************************Upon purchasing the vehicle, I discovered the following serious issues:The vehicle has a damaging Carfax history that was never ************ was delivered with a cracked rear window, bald tires, and missing interior components.The vehicle suffers from ongoing electrical malfunctions, including failing seat controls, charging problems, and touchscreen shutdowns.I was misled into believing the dealership could service the car. ***** has confirmed that Concord Honda is not certified to sell, repair, or diagnose Tesla vehicles.When I returned to Concord Honda for help, I was denied proper service, misinformed, and told ***** had been contactedwhich Tesla later confirmed was false.This situation has caused me financial loss, emotional stress, missed work, and a lack of safe transportation. It qualifies under Californias Lemon Law and consumer protection statutes as both a fraudulent sale and a serious safety risk.I am requesting that your office:Investigate Concord Honda and Sonic Automotives sales practices regarding EVs.Hold them accountable for misrepresentation, unsafe sale practices, and consumer deception.Provide restitution recommendations or legal options under California law.I have supporting documentation including:Vehicle purchase contract Carfax report Photos of the vehicles condition Service denial records Communications with Tesla and the dealership Please confirm receipt of this complaint and let me know if further details or forms are needed.Sincerely,******* Yaminah ***** Phone: ************ Email: ***************** VIN: *****************

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My 2019 Honda accord was brought to the Concord Honda dealership to resolve a keyless entry issue. I had reset the power by disconnecting the car battery, the keyless entry message returned within 3 minutes of reconnecting the battery. I then made appointment and took my car to Honda. I also brought in a second Honda keyless entry controller to be programmed, because I lost a controller in my house recently. I had no issue with the $200 for the key and the $170 to program this new key assembly. My issue is with the $239 I paid Honda to investigate the keyless entry issue. Honda seemed to reset the same code I was getting either by disconnecting the battery or resetting in their computer. When I picked up the car, the code was still present. I immediately informed the service advisor , the service advisor reported that I need a new drivers door handle for $700. I have no problem with this finding. I was not going to pay Honda $700 for a door handle when I get get a genuine Honda door handle online for $227. I purchased a door handle online and waited a week for the part to show up. I went to install this part by removing the inner lining of the drivers door panel. Upon opening the drivers door panel, I found the door handle plug disconnected and power plug touched out of the way. This was definitely caused by human interaction. My issue with this dealer is charging $239 for an hours work and then spending 10 minutes clearing a message code. The dealer may have investigated farther and found a possible door handle issue and not had the competency to plug the door handle back in. The dealer may have charged me for the one hour of investigation and may not have spent it investigating to see if the door handle had an electrical issue. I think there should have been some honesty if only 15 minutes were spent clearing a code and charged me accordingly. There could have been some honesty stating that we do not have the shills or personnel to resolve your issue.

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a Prologue from Honda Concord on September 2, 2024, and was offered a $700 EV card, which the sales representative assured would last through the lease. However, the representative failed to enroll my car in HondaLink and OnStar, claiming she didn't know how to do it but said I could handle it.Despite my efforts, the car was never enrolled, and ****** promised to send an email for enrollment, but I never received it. I contacted the sales representative multiple times and, after months of issues, visited the dealership. There, I was directed back to OnStar, who confirmed the dealership could help, but the sales representative did nothing to ********* February 2025, I contacted Honda Concords management. They claimed to be aware of the issue but never reached out to me. After verifying my info, I was promised an email, which I never received. The manager admitted my car was never properly enrolled and blamed me when I asked who was at fault. After sending me a link to enroll, it failed, and the sales representative told me to contact HondaLink customer service.I am frustrated by having to contact customer service repeatedly to resolve issues caused by Hondas failure. Ive been paying my lease in full since September, yet Honda has not provided the $700 EV card or enrolled my car in HondaLink or OnStar.

• Initial Complaint

  Date:02/20/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For 3 years now I have been attempting to get these people to stop sending junk mail to our house to someone who does not live here. I send the mail back "refused" and "addressee unknown" and "remove from list" and it does nothing. It just keeps on coming.I have emailed them many, many times to no result.I have called a couple times. One time the person angrily told me to "throw it away" and hung ****** time the person started using profanity to me and hung up - all because I'm asking for them to stop harassing us with this junk mail to someone who does not live ******* takes 20 seconds to remove someone's address from their list - they refuse. They'd rather waste paper and postage harassing us for the sake of being jerks. For the life of me I do not get it. Any legit company when asked to stop sending junk mail doesn't want to waste postage and paper on people who don't want it. They're sending this to someone who doesn't exist. They are proud that they're harassing us with this junk ******** do we get them to stop?

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car is dead and was totaled by a plastic garbage can driving 3mph I WANT THE ***** CYBER TRUCK SO I DON'T GET KILLED

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Evening I purchased my 2015 Chevrolet Tahoe from your dealership 9/22. Seven days later the check engine light came on and truck started smoking. I took my truck to FH Daily dealership in ***********, ** for service. The service person at F.H. Daily informed me that my engine was blown and needed to be replaced. The service person at FH Daily contracted my warranty service provider which was fidelity. Fidelity informed the service person at FH Daily dealership that concord Honda sighed off on paperwork prior to selling me the vehicle that it had a blown motor so in return it's not covered. I contacted the service person at concord Honda about the problem with the warranty company not covering my vehicle. Two days later I had my car towed back to concord Honda for them to look at and repair. They had my vehicle for almost three weeks stating they put a new engine in my vehicle. One week after I got the truck back I had the same problem so I called concord Honda once again. This time the service person ***** from concord Honda was extremely rude to me stating that my warranty should cover all new and existing problems. This was not the case at all I have spent over $5000 trying to get this truck right to find out I am back a square one with a blown motor. The dealership can tell that Concord Honda didn't put a new engine nor fix the things they stated on the invoice. My vehicle has been in and out of F.H. Daily dealership so many times with warranty not covering items and concord Honda never fixing the problem nor letting a Chevrolet dealership work on my vehicle. At this point I would like my vehicle fixed by a Chevrolet dealership correctly or all my money back. *************** have tried many times to work these issues out with your staff but nothing has been handled right. When I call they don't return my calls nor emails. I wish for you to call F.H. Daily dealership and have them fix my truck correctly. This is unfair and wrong in so many ways.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Friday, 06-07-2024, I went to Concord Honda (***************************************************************) to purchase a used 2015 ****** Outback, for $15,999. They claimed to have completed all safety inspections that would make it road worthy and legally able to sell. I contacted a mechanic to inspect it the next day, he informed and showed me that they dealer was in violation of California Vehicle Code, VEH *****: No dealer or person holding a retail sellers permit shall sell, offer for sale, expose for sale, or install on a vehicle axle for use on a highway, a pneumatic tire when the tire has less than the tread depth specified in subdivision - subdivision (b)(2): " Four thirty-second (4/32) of an inch tread depth at all points in all major grooves on a tire on the steering axle of any motor vehicle specified in Section *****, and two thirty-second (2/32) of an inch tread depth at all points in all major grooves on all other tires on the axles of these vehicles." My mechanic clearly showed me the front two tires are well below 4/32 of an in standard on major grooves, which I believe they sold me an unsafe car knowingly. I have tried calling them and informing them of this, but they do not want to replace them and instead prompted me to purchase new ones from them. I believe they violated the law, and put my safety at risk.

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired on 5/15/24 to concord Honda regarding a 2018 jeep grand Cherokee Laredo I saw listed on their website for sale. I submitted a credit application with my mom a co applicant. A gentleman named *** worked with me during the sale process. I told him I wanted the extended vehicle repair warranty on the vehicle and the maintenance service package for oil changes. I told him my budget and the monthly payment I wanted for the car and he seemed to make everything happen. He told me during our phone conversation the extended warranty had a $0 deductible. When we came in person to concord Honda to meet and go over everything my mom. Asked if since we were getting both the extended warranty and Maintenance package added if the vehicle could be serviced at Honda . The gentleman said yes, of course. Nothing different was ever mentioned. After purchasing the jeep the A/C had an issue so per being told we could have the car serviced there at Honda I made an appointment only to find out I had to take the car to Jeep AND I was told the deductible was $250. Also service told me they did not see the maintenance package on the car I specifically wanted. Also I noticed a theft device was added that cost $149 that I have no idea what that is. Ive tried contacting Concord Honda since the day I brought the car down. Nobodys contacted me back. Ive tried reaching out to the sales guy. He emailed me and told me that the financial Director would get back to me if she could help me nobody since contacted me and I need to get this solved because I feel deceived. I dont understand the point of Concord Honda. Nobody want to help me from Concord Honda and I need to find out what devices that was added that I never specified I wanted.