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Business Profile

Music Store

Rapbay.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been with your distribution company since 2015 and built my career using their distribution. Just got an email that said because Im not making them a certain amount of money that they are going to take down all of my music from eight whole years of work. I busted my a** for those eight years. I just got verified on Instagram and ** really making great connections with major Artists and am ABOUT TO GO ON TOUR!!! I do not have time to upload all of my music to see the baby and its going to all say that all of my music was made in 2023. Im taking this as a blessing but to email someone and say we are taking your music down right now-Without getting a heads up of a few weeks is totally ridiculous. Im planning to check my contract with my attorney to see if this is even legal. I should not be dropped is an artist. My music should stay with you guys as its always been and then I will distribute my next project through someone else. This is so wrong. I hope someone with a heart is able to fix this. Thank you!

    Business Response

    Date: 08/22/2023

    Rapbay.com is an e-commerce site that is in the business of selling physical goods online to consumers. Rapbay is an online retailer, not a distribution company. Rapbay does not and has not ever done business with this individual. This is an erroneous complaint and should be treated as such.  Thank you 

    Customer Answer

    Date: 08/23/2023

     
    Complaint: 20508255

    I am rejecting this response because Rapbay is the parrnt company of Urbanlife Distribution and is LISTED under every single one of my releases! 

    Sincerely,

    ***************************

    Business Response

    Date: 08/28/2023

    Rapbay.com does not have any agreement in place with this person.  Rapbay has no history of any purchase from this person. Rapbay does not provide a service; we are a retailer of physical goods.   We have no contract or agreement in place with this person. This is an erroneous complaint. 

    Customer Answer

    Date: 08/29/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. our client has decided to go in another direction as a urbanlife/rapbay is no longer able to fulfill our needs. Thank you.

    Sincerely,

    ***************************

Rapbay.com is NOT a BBB Accredited Business.

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