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Business Profile

Sauna Equipment

Influence Saunas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sauna Equipment.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The sauna I purchased from Influence Sauna in October of 2021 is no longer working. I have made several calls (no answer, was able to leave 1 voice mail) and sent numerous emails with only 1 email response asking me if I purchased through Influence or ********. I replied giving them my information, order number etc. and have not heard back from them after sending 2 follow up emails. There is a 10 year warranty on this product and I would like them to honor their promise.

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a sauna through Influence Sauna about 3 months ago. I used it exactly Four times and then I went to use it again and the lock light was on. I tried everything they said to get the lock light off and nothing worked.
    I called them and spoke to**** who walked me through a variety of things to get the lock light off. He said it was probably the controller and he sent me a new one. The problem is that it requires hooking up wires and I'm not comfortable with that which I told someone else who called. It's been TWO weeks and I have had zero communication with them!! So, I now have a$5000.00 sauna which I cannot use. I have left messages at every single phone number I can find for them and ZERO RESPONSE!!! So frustrating! Please help me.

    Thanks, *************

    Business Response

    Date: 11/17/2022

    Consumer Response /* (2000, 9, 2022/11/10) */
    The problem has been fixed. But it was not without it's challenges.
    Thank you

Influence Saunas is NOT a BBB Accredited Business.

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