We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Business Services

Calpak Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Services.

Complaints

This profile includes complaints for Calpak Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Calpak Corporation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a travel toiletries bag since they were having a Memorial Day sale I ordered the large. I did look at the dimensions but upon receiving the bag its huge and would take up a lot of space in any bag I travel with. I reached out to the company same day my package was delivered to start a return only for the return option to be greyed out. I sent an email and their representative sent me a screenshot showing the item is on final sale and cannot be returned. However thats not what it says the website says final sale cannot have additional discounts applied. Also when you are ordering it doesnt state that returns are not available due to the item being on final sale. I havent used the item its still in its packaging I just want to send it back and receive a refund.

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a defective bag and filed for a manufactures warranty. Calpak ask for images of the issue which I sent anf they had me process a return of the bag and ship it back using the return label they provided. The package was sent via *** with tracking and was received by them on 2/28/25. Via email they told me a replacement ***** be shipped within 1-6 days, however I have exchanged 40+ emails with their customer service team as no phone number exists and they're just giving me the run around and providing no estimate for when my replacement will be shipped. They are unresponsive at this point and I don't know what to do to get my defective item replaced.

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a large Calpak suitcase over a year ago, and the wheel was damaged by the airline. After being told by several people, and with guidance from the companys FAQ page, I reached out to customer service to get a replacement wheel. Per their website, they said would try their best to provide a part even if it wasnt an exact match. However when I reached out to customer service, it appears that is NOT true and the representative simply dismissed me saying another wheel might be the incorrect size. I offered to send measurements of it, but they still refused any sort of remedy. Now I am out hundreds of dollars on a suitcase I cant use, that is in otherwise great condition.

    • Initial Complaint

      Date:08/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I purchased a Calpak backpack from The Container Store at the end of February 2024. The zipper on the back of the bag started to split around June/July, only 4-5 months later and I reached out to Calpak shortly after as there is a warranty for this bag. I provided photos, they said that I was eligible for a replacement and had to pay a $9.95 fee. The only option they provided was ******* which I do not and refuse to use as someone hacked into my ****** account over twenty years ago and they will no longer allow me to access the account to it's full potential/through my bank account. I do not trust that company. That said, I asked for Calpak to provide me with another option for the replacement fee of $9.95 and they refused, now ignoring all emails from me. From what I have read, they are violating the ************************* Act. Is there anything you can do to assist me with this matter?Thank you,*******************************

    • Initial Complaint

      Date:05/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CalPaks Deceitful Return Policy and ************************ *********************** return policy is a scam. They shamelessly charge $11.99 for returns, which is outrageous on its own. Their website deceitfully claims you can return multiple items in one package for the return fee, but conveniently leaves out that this doesnt apply to multiple orders. This omission is a deliberate attempt to mislead customers.This is a blatant money grab.Their policy is ludicrous why should anyone be charged extra to return multiple items from the same order in one package in the first place? **************** was an absolute nightmare. They were flippant, avoidant, and outright refused to acknowledge the absurdity and deceitfulness of their policy. Their dismissive and unprofessional behavior was infuriating.Stay far away from CalPak. Their return policy is a rip-off, and their customer service is atrocious - and the bags are poorly constructed. Dont waste your time or money on this dishonest company.

    • Initial Complaint

      Date:02/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (*******) on 2/4. The order total was 156, but because I was referred, I got $25 dollars off, which brought my total to $131 before taxes and fees. On the same day I decided to refer my friend because I really liked the stuff I saw. While referring that friend an pop came and stated:"Earn 100 points for a review. For verified purchasers only.Give $25, Get $25 Send a friend $25 off their first qualifying CALPAK order ($150+), and you'll get 500 points ($25) for each successful referral! Keep referring friends, and keep stacking credit.Make. It. Rain."So my friend then places an order (*******) on 2/4/24 as well. The order total was $158.80 before taxes and discount. Since I referred him, he also got $25 dollars off, bringing his total to $132.80. This now leads me to this complaint. It has been 96 hours since this has taken place. I spoke with the customer service rep ***** today, who stated I should receive it within ***** hours. I explained that it had been 96, and then he said, "Oh, it's because he didn't spend $150 after the discount. I explained that the policy doesn't state it's $150 after the discount. Then ***** proceeded to call me the wrong the wrong and say he was my only point of contact that could help and that I was not getting my referral bonus. Overall, it was a horrible experience and one of the worst customer service experiences I've ever received. I am a workforce analyst for a living, and if I witnessed any of our reps doing something like this, they would be in a lot of trouble.

    • Initial Complaint

      Date:12/08/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bag from CalPak online for $150+i recieved an email and text saying it was DELIVERED on Wed at 1;15 by FedEx.it was NOT delivered.now....i cannot get a response from them. Even when you call, all you can do is leave a VOICEMAIL they do not provide the courtesy of a live person to talk with to resolve your issue. this is HORRIBLE customer service and clearly is a scam

    • Initial Complaint

      Date:11/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bag at CALPAK called the *********** in the color Chocolate. I realized after purchasing that I purchased the wrong color. I thought no big deal I can simply return. I emailed CALPAK support and asked if they could cancel the order but they said that once you purchase you will have to wait for it to arrive and then use the return portal. I then asked if I could return the wrong color item I bought and they said yes and to simply use the portal. I went ahead and purchased the color I liked under the impressions from CALPAK support that it would be a simple return of the other item. Once I received both items, I went to the return portal and saw that I was not able to return the "wrong colored" bag that I purchased. Upon inquiring with support, they said that it was their fault and that they didn't realize it was a sale item and those cannot be refunded. I then explained that if I had known that when reaching out to support I would have never purchased the second bag. They simply shrugged it off despite me being now down an extra $110.59 for a bag I did not want and was deceived by Calpak support that I could simply return it when I received it. This is fraud especially since support told me a return could be done and support staff did not do their due diligence to let me know the order was a sale item and therefore not returnable and I have now given them more business by purchasing a second back due to the deception by the support staff!

    • Initial Complaint

      Date:05/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received this same bag as a gift in 2019. After a few months, the zipper broke. It was returned to Nordstrom and replaced. I used this new bag for only about 6 months and then it sat in my closet for 3 years having not gone into the office for that time. After about a year the exact same issue is happening with this bag where the zipper is damaged and splitting. A local shoe repair store said they could repair the bag if I could provide them a replacement zipper from CALPAK since its not a standard size. I reached out to the company (via email per the website) for a resolution and was refused citing the reason they, do not have additional replacement parts for this type of repair. There is no customer service line available to escalate beyond this. Since there was clearly a defective part at the time both of these bags were manufactured given a replacement zipper cannot be provided, Im now seeking replacement

    • Initial Complaint

      Date:04/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a calpak Hard case luggage about 2 Years ago. American airlines broke the handle and dented the case. A zipper inside is broken too. American claim normal wear and tear. I asked Calpak to assist and state if it was or wasn't normal wear and tear. The morons who handled my emails were just that, morons, and I called them out on it. ***** and ********* are their names. They offered to assist and later claimed they won't assist because I called them morons. A moron is someone of low intelligence and that is exactly what they are to me. That isn't derogatory or even rude. It is how I feel. I would appreciate it if The BBB could help me resolve this issue. Either Calpak assists so My claim with American is resolved and they live up to their warranty or replace the luggage with equal or better luggage and reimburse me for the damaged items in the suitcase as American should. Thanks!

    Calpak Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.