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          Cheef Botanicals has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforCheef Botanicals

            CBD Oil

            Current Alerts For This Business

            Advertising Review:

            As part of an industry-wide review of CBD businesses in our service area, BBB requested that Cheef Botanicals substantiate, modify, or discontinue several advertising claims on its website to be in compliance with the BBB Code of Advertising

             

            On June 21, 2022, BBB contacted the business in regard to their website which features claims about the health benefits of CBD Oil as well as claimed results in testimonials. The business also advertises the following claims:

            - “Cheef Botanicals has been featured on:” “LA Weekly,” “SF Weekly,” “Featured on Ministry of Hemp,” “Observer,” and “Fox News” 

            - “Cruelty Free”

            - “100% Natural” 

            - “Lab Tested” 

            - “Our Award-Winning Customer Support Is Here For You” 

            - “Lowest CBD Prices Guaranteed!” 

            - The business also offers Negative Option Plans, Continuity Plans and Automatic Shipments without a clear and conspicuous disclosure of all material terms of the negative option feature.

             

            BBB challenged these claims based on the following BBB Codes of Advertising:

            1. Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code

            12.  Lowest Prices, Underselling claims - https://www.bbb.org/code-of-advertising#Lowest_Prices_Underselling_Claims

            20. Warranties or Guarantees - https://www.bbb.org/code-of-advertising#Warranties_Or_Guarantees

            30. Testimonials and Endorsements - https://www.bbb.org/code-of-advertising#Testimonials_And_Endorsements

            34. Claimed Results - https://www.bbb.org/code-of-advertising#Claimed_Results

            18. Negative Option Plans, Continuity Plans and Automatic Shipments - https://www.bbb.org/code-of-advertising#Negative_Option_Plans_Continuity_Plans

             

            BBB requested that the business review their advertising and provide substantiation based on reliable, recent, competent testing for each of the health claims made and to modify or discontinue any advertising that is in violation of FDA and FTC mandates for this industry. 

             

            As of February 28, 2023, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 10 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            4/1/2020
            Years in Business:
            5
            Business Started:
            1/1/2019
            Business Incorporated:
            5/17/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 201814210183 for this business, issued by Secretary of State-Corporations

            These agencies may include:

            Secretary of State-Corporations

            1500 11th Street

            Sacramento CA 95814

            (916) 653-6814

            https://businesssearch.sos.ca.gov/

            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            6:00 AM - 6:00 PM
            T:
            6:00 AM - 6:00 PM
            W:
            6:00 AM - 6:00 PM
            Th:
            6:00 AM - 6:00 PM
            F:
            6:00 AM - 6:00 PM
            Sa:
            6:00 AM - 2:00 PM
            Su:
            6:00 AM - 2:00 PM
            Business Management
            • Ms. Arabella Rodriguez, Customer Service Manager
            • Charlotte Hodgson, CEO
            Contact Information

            Customer Contact

            • Ms. Arabella Rodriguez, Customer Service Manager
            • Dareh Zadoorian, CEO/Owner
            • Charlotte Hodgson, CEO

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/13/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On Aug 4th, 2023, I received an order from Cheef Botanicals containing a 3 pack of their delta 9 + live resin gummy cubes. The order/ reference number is: CB209813. This 3 pack was all stamped with the same numbers on the bottom and was packaged and sealed correctly. I opened one bottle and noticed a strong smell like furniture polish or paint thinner, but as a long time user of CBs products I didnt think it was the gummy at first, rather the packaging. It was the gummies. I took two. They made me severely Ill with symptoms similar to food poisoning. Cheef Botanicals boasts of a 30 day + money back guarantee. I went to their website and filled out the refund request form for the first time on 8/17. It stated that they would respond within 48 hrs. No one ever responded. I filled out their refund request form for the second time on 8/21 and again was told I would receive a response within 48hrs but no one ever replied. I tried calling the number on their website several times but after 5 minutes it will say no one is available to answer your call, goodbye and hang **. In the fine print on the refund form I saw that they excepted me to wait 30 days before requesting a refund. I filled out the form for a third time on 9/5 which was within their ridiculous timeframe and still received no response. They cant boast about a money back guarantee if they arent going to honor it even when their products make you sick! I still have the bottles and offered to send them back. I just want my money back.

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sadie N

            10/31/2023

            Cheef Botanicals is a company with great, products. I use their CBD Gummy Cubes for stress relief.

            Local BBB

            BBB of Los Angeles & Silicon Valley

            BBB Reports On

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