Reviews

Review Details

• Review fromClaudia B

  Date: 04/19/2025

  1 star
  Mad as hell! Second time to the groomer, I requested de-shedding and bath. Jv's Grooming in ******* $270 and he shaved my beautiful German Shepherd dogs. Why would a groomer do this without even asking? I will never recommend him again!My dogs have been groomed monthly since they were puppies and they are 11 & 13 NEVER has a groomer ever shaved my dogs.******* ******** ******* **********
  

  JV's Grooming

  Date: 04/22/2025

  Upon the client checking in she was informed that her pets were very heavy coated and the brush outs for a de-mating and brush out services only were  gonna take some time and was gonna be a struggle to try to accomplish the owners wishes and results. The owner was informed that the ages of her dogs were gonna be a major challenge as well because to the fact these are now older dogs about 10+ years. This makes all the grooming steps and procedures time consuming and difficult for the groomer and the dogs themselves. Plus the dogs who cant stand up well on tables or walk nor and tolerate too much movements and such during grooming is another disadvantage for groomer and her pets. The owner was informed that the grooming was gonna take some extensive brushing/de-matting or clipping by our notes taken at the phone call appointment and upon drop offs from 2-4 hrs? in order to give that short length  for the dogs to have that comfortable and de-matted state for their well being going into the warmer weeks and months. The 2 dogs were seen initially and scheduled a grooming appointment by our facility on 1/30/25 getting to meet the client and great the dogs as well for the first time. We noticed they were older dogs and even at this time we could have issues with there ****** because they did have a heavy hair coats with areas difficult to groom out but we were able to perform and complete the grooming process and the owners wishes and results with no problems for this time around grooming services. This 2nd time around  grooming session and  Upon check out we informed the owner of the dogs being completed and ready for pic up. We explained that we had hard times de-matting the coats and blending in with the rest of dog's coat because their hair was intensive, dual, impacted and matted down in different areas making it near impossible to accomplish a normal grooming session and looks. Prior to finishing and completed we did called to inform the dog's owner of the grooming situation, yet we could not reach her to get a hold of her during the grooming process and we proceeded to give the dogs our best hygiene grooming and style  for the pet's well being at that time and in the state of health condition for their life's. However, the owner did let us know she was uncomfortable and mad about the outcome and our miss-understanding of the grooming appointments upon checking out. We continued to apologize and to explain again of todays ****** services. She left our facility indicating with not harsh words or any profound language use nor further issues or complaints of the pets ****** and vice versa with the conversation we both had.  However, we did helped her to the car for assisting the dogs home and making sure she could lift her pets in her car since they have troubles walking and such.  Furthermore, the owner called us again and left us a voice message overnight that same day after hours to say she continued to be mad about the outcome of her pets grooming, plus she did sincerely left a said  "Thank you" saying  at the end of her voice message at the business phone about me taking her in and helping at least for her dogs that day.  Furthermore,  i the owner reached out to her again via a phone call the following business day 4/21/25 and explained that I want to sincerely apologize for the misunderstanding and mishap regarding your 2 dogs grooming appointment again last Friday 4/18/25. I explained that we truly value her trust and any clients of ours for their care for hers or anyone's  pets, and I take situations like this to heart. I then explained and informed the owner/client that As a gesture of goodwill, *** issued a full refund for the appointment costs.$280.80  We will be sending her the 100% refund via a Business Check via the post office and she should receive it within 2-3 business days in the mail and if she did re-schedule with us again she would receive one FREE full service groom next time as well. However we will understand if she does not return as a client and that she was ok with that response by us. We continued to thank her and re-apologized again for the grooming situation and that we are grateful for her understanding, and we hope to keep earning her trust moving forward. 
  
  
  

  JV's Grooming

  Date: 04/22/2025

  Upon the client checking in she was informed that her pets were very heavy coated and the brush outs for a de-mating and brush out services only were  gonna take some time and was gonna be a struggle to try to accomplish the owners wishes and results. The owner was informed that the ages of her dogs were gonna be a major challenge as well because to the fact these are now older dogs about 10+ years. This makes all the grooming steps and procedures time consuming and difficult for the groomer and the dogs themselves. Plus the dogs who cant stand up well on tables or walk nor and tolerate too much movements and such during grooming is another disadvantage for groomer and her pets. The owner was informed that the grooming was gonna take some extensive brushing/de-matting or clipping by our notes taken at the phone call appointment and upon drop offs from 2-4 hrs? in order to give that short length  for the dogs to have that comfortable and de-matted state for their well being going into the warmer weeks and months. The 2 dogs were seen initially and scheduled a grooming appointment by our facility on 1/30/25 getting to meet the client and great the dogs as well for the first time. We noticed they were older dogs and even at this time we could have issues with there ****** because they did have a heavy hair coats with areas difficult to groom out but we were able to perform and complete the grooming process and the owners wishes and results with no problems for this time around grooming services. This 2nd time around  grooming session and  Upon check out we informed the owner of the dogs being completed and ready for pic up. We explained that we had hard times de-matting the coats and blending in with the rest of dog's coat because their hair was intensive, dual, impacted and matted down in different areas making it near impossible to accomplish a normal grooming session and looks. Prior to finishing and completed we did called to inform the dog's owner of the grooming situation, yet we could not reach her to get a hold of her during the grooming process and we proceeded to give the dogs our best hygiene grooming and style  for the pet's well being at that time and in the state of health condition for their life's. However, the owner did let us know she was uncomfortable and mad about the outcome and our miss-understanding of the grooming appointments upon checking out. We continued to apologize and to explain again of todays ****** services. She left our facility indicating with not harsh words or any profound language use nor further issues or complaints of the pets ****** and vice versa with the conversation we both had.  However, we did helped her to the car for assisting the dogs home and making sure she could lift her pets in her car since they have troubles walking and such.  Furthermore, the owner called us again and left us a voice message overnight that same day after hours to say she continued to be mad about the outcome of her pets grooming, plus she did sincerely left a said  "Thank you" saying  at the end of her voice message at the business phone about me taking her in and helping at least for her dogs that day.  Furthermore,  i the owner reached out to her again via a phone call the following business day 4/21/25 and explained that I want to sincerely apologize for the misunderstanding and mishap regarding your 2 dogs grooming appointment again last Friday 4/18/25. I explained that we truly value her trust and any clients of ours for their care for hers or anyone's  pets, and I take situations like this to heart. I then explained and informed the owner/client that As a gesture of goodwill, *** issued a full refund for the appointment costs.$280.80  We will be sending her the 100% refund via a Business Check via the post office and she should receive it within 2-3 business days in the mail and if she did re-schedule with us again she would receive one FREE full service groom next time as well. However we will understand if she does not return as a client and that she was ok with that response by us. We continued to thank her and re-apologized again for the grooming situation and that we are grateful for her understanding, and we hope to keep earning her trust moving forward. 

• Review fromKathleen S

  Date: 05/31/2024

  5 stars
  Jv's grooming and boarding is the best....using them for years...no problems ever
  

  JV's Grooming

  Date: 06/03/2024

  A sincere "thank you" and appreciated client for their honest feedback. as always we strive to give our customers and their pets the best possible experience while under our care. 

• Review fromMarcelo A

  Date: 07/10/2023

  1 star
  Bad communication with the owner and his sister. sister gave us one price on phone for boarding 2 adult huskies from Thursday to Monday. On Monday while picking up we were charged $155 more from the phone call price. We were never even asked the weight of our dogs when booking. The sister gave us a price regardless. The owner did not try to make things right even after acknowledging that his sister made the mistake. We were told information was on ******** and in his brochure. We didnt know we needed to review his ******** and we werent given a brochure. We booked over the phone and when doing so I believe customers expect that the person representing the business is relaying correct information to the customer requesting it and its not my first thought to go on ******** to find out if the worker was right or wrong or read a brochure we werent aware existed. A simple miscommunication by the owners employee is not the fault of the customer but the owner made this issue our fault. We should have been given the price we were told when booking the reservation while also being made aware of what the accurate pricing was, any add ons and any suggested reading of brochures or other information for future bookings but instead the owner didnt even attempt to rectify the situation, just blamed it on us for not reading information we didnt know existed.
  

  JV's Grooming

  Date: 07/16/2023

  Our ********************* Services and Rates may change from time to time. Yet when booking any services we will attempt to notify you of these changes,it is the clients/customers responsibility to check back in our offices, websites, brochures, informational hand-outs, or social media, or a phone call to the office regularly so that you are aware of our most current ********************* Services, and Rates. However, we do have posted information about our policies and procedures for most of our services we provide. it is also highly recommended that our clients/customers ask their concerns to us ASAP as we will try to accommodate them with our best practices for them and their pets while under our care. Furthermore, I reached out to this client via a phone call the same day after their pets being discharged and they left us a message to call them back. I the owner of ****'s Grooming talked about the miss communication of the issue and apologized for this issue and miss communication on behalf of my staff and for my business though seemed they didn't want to accept my apology over the phone call since I was not aware of the "miss quoted" charges that my staff had done upon the booking. Yet upon being discharged and collecting payment there was no problems nor taking payment that day after all.