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Business Profile

New Car Dealers

Lexus of Serramonte

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Mario O

    Date: 05/14/2024

    I purchased a Certificate car from Lexus Serramonte on march 26/2024 and the certificate was fake, the car was had several problems also crashed in the front, i asked for refund of my down payment and return of my trade in car but they didn't want to at the time, so I wrote a review on ****** telling what happened, so they call me and accepted to return my car and my down payment but this is the time i don't have my money back and I'm only receiving excuses every week. I don't know what they're up to but there's no excuse for them to stay with my money for so long; its going to be 2 months and they don't give me back my ***** dollars that i gave to them on the downpayment. Today May 14 and still receiving excuses and no money

  • Wayne C

    Date: 04/22/2024

    I purchased a vehicle about 5 yrs ago from Lexus of Serramonte and then sold it back to tem last August of 2023. I had an extended warranty on the car which I purchased at the timeof purchase. When Lexus purchased the car back from me I asked for a refund on my remaining warranty. It has now been 8 months. And nothing. I have been to the dealership at least 4 times now and spoken with several people and I get the same BS, " It's coming in the week" I have also left a message with the store manager back in October November time of last year and received n9t a peep. My younger brother just sold to cars in the past month and received his warranty refund on one with in the week and second 2 weeks. The insanity is Real. Not even a word on the delay and it's far beyond that now. ************

    Lexus of Serramonte

    Date: 04/23/2024

    Hi **************,We apologize about the inconvenience. We left a message on your phone number to let you know that your refund has been processed.

Lexus of Serramonte is NOT a BBB Accredited Business.

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