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Business Profile

Laser

No Surrender Laser Tag

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We scheduled a birthday party for my son's third birthday. The party was scheduled to occur from **** am to **** pm. Staff did not arrive until ****, had no knowledge of the party, and asked to delay the start time until 11am. The requesting this said that she had received "permission" from her manager to do this, but that the party should have been rescheduled to ****. We attempted to arrive early, at 10am, to set up early as we were told we were allowed to by the staff scheduling. Other party attendees arrived early as well. As a result of the location not being open at the scheduled time, not only was the party delayed, but the toddlers were bored and nearly ran into traffic several times. After "allowing" us to wait at the storefront, the staff stated we would be allowed to set up the room "15 minutes early" which was actually 30 minutes after the scheduled time. After the time passed we asked to go back and were told that the room was still not ready. The staff offered to help setup the room but did not follow through. During the party the staff offered coupons to pay for video games as an apology for the inconvenience. These were charged to the tab however, and several games were not functional. Last, we requested help to spend tickets from the arcade, and spend more money at this place. Unfortunately, staff could not bother to follow through and assist us.

No Surrender Laser Tag is NOT a BBB Accredited Business.

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