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Business Profile

Loans

Rescue Bucks

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I borrowed $800 from this company and after paying them over $6,000, I quit paying them. They took $271 from my bank account every 2 weeks. I cannot afford to pay any more money to them and I have more than paid them back. They are insisting I pay them over $1,600 to settle my contract. These people are thieves. I firmly believe they are consider a predatory lender. Do not borrow money from this company!!

    Business Response

    Date: 07/24/2025

    Thank you for providing the Company with the opportunity to respond to your concerns. Please be advised, nothing in this communication should be construed as a waiver of the Tribes or the Companys sovereign immunity, all of which are expressly preserved.


    The Company is a wholly owned economic arm and instrumentality of the Elem Indian Colony of Pomo Indians, a federally recognized Indian tribe (the Tribe). The Company was established, licensed, and is operating under the laws of the Tribe. The Companys operations are required to comply with all applicable Tribal and Federal consumer protection laws. As a wholly owned tribal enterprise it is not subject to state law. The Tribe maintains its own mechanisms and procedures for handling consumer complaints and otherwise ensuring compliance with applicable law.
     
    You requested a loan in the amount of $800 on 03/14/2024 and the Company funded your request in good faith of the representations made by you in your consumer loan application. Furthermore, you had  the opportunity to review the Loan Agreement including the Truth-in-Lending Act (****) disclosures, the repayment schedule, along with certain terms and conditions as further reflected therein at the time of loan origination. The **** disclosures clearly state the Amount Financed, Annual Percentage Rate, and Finance Charge, along with Total of Payments as reflected in the Loan Agreement.  
     
    Still, in an effort to provide the customer with superior customer service we have closed the account and you have no further financial obligation in regard to your loan.

     
    Please feel free to contact us if you have any questions or require further information.
    Sincerely,
     
    Rescue Bucks 


  • Initial Complaint

    Date:07/04/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did an online loan application on June 4, 2025 at 5 am for the amount of $400.00. Loan was approved and contract was e signed online. Rescue *********************** +$400.00 that Posted 06/04/2025 to my Checking account.I had too pay in full $400.00 plus $280.94 finance charge on July 3rd, 2025 at 8:56 am.I felt cheated and violated after this experience. The worst is I am still in debt and because of having to pay an extra $280.94 plus $400.00 I can't recover. It's cause me to dig myself deeper in debt that may cause me to go homeless. I also felt depressed and don't have money for important things i need. Come next month I am not sure(?).

    Business Response

    Date: 07/07/2025

    Thank you for providing the Company with the opportunity to respond to your concerns. Please be advised, nothing in this communication should be construed as a waiver of the Tribes or the Companys sovereign immunity, all of which are expressly preserved.
    The Company is a wholly owned economic arm and instrumentality of the Elem Indian Colony of Pomo Indians, a federally recognized Indian tribe (the Tribe). The Company was established, licensed,and is operating under the laws of the Tribe. The Companys operations are required to comply with all applicable Tribal and Federal consumer protection laws. As a wholly owned tribal enterprise it is not subject to state law. The Tribe maintains its own mechanisms and procedures for handling consumer complaints and otherwise ensuring compliance with applicable law.

    You requested a loan in the amount of $400.00 on 06/03/25 and the Company funded your request in good faith of the representations made by you in your consumer loan application. Furthermore, you had the opportunity to review the Loan Agreement including the Truth-in-Lending Act (****) disclosures, the repayment schedule, along with certain terms and conditions as further reflected therein at the time of loan origination. The **** disclosures clearly state the Amount Financed, Annual Percentage Rate, and Finance Charge, along with Total of Payments as reflected in the Loan Agreement. 

    Upon review, we note your account has been paid and closed and you have no further financial obligation in regard to your loan.


    Please feel free to contact us if you have any questions or require further information.
    Sincerely,

    Rescue Bucks 

    Customer Answer

    Date: 07/07/2025

     
    Complaint: 23557426

    I am rejecting this response because:

    Washington state consumer finance charges are primarily governed by the Consumer Loan Act (CLA) and usury laws, with a maximum APR of 25% for consumer loans made by non-exempt lenders. Usury laws limit interest rates, generally capping them at 12% unless a specific contract sets a different, lawful rate. The *** also addresses licensing requirements for lenders and prohibits evasion of the act through various means. 


    Sincerely,

    ******** ******

  • Initial Complaint

    Date:07/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company wants back a year payment for the loan which is $250 I tried to call to see how I pay back higher interest rates that the never shared with me and lied and said I got approved for more

    Business Response

    Date: 07/03/2025

    Thank you for providing us with the opportunity to respond to the customer's concern. 
    Ms. ******* requested and was funded a $250 loan on 06/16/25 and the Company funded her request in good faith of the representations made on her consumer loan application. Furthermore, she had the opportunity to review the Loan Agreement including the Truth-in-Lending Act (****) disclosures, the repayment schedule, along with certain terms and conditions as further reflected therein at the time of loan origination. The **** disclosures clearly state the Amount Financed, Annual Percentage Rate, and Finance Charge, along with Total of Payments as reflected in the Loan Agreement.    Ms. ******* had ample opportunity to review the repayment terms of the loan and reach out to us with any questions.  ************** has any further questions we will be happy to help.  #************.

    Sincerely,

    Tule Lake Lending dba Rescue Bucks 

     

  • Initial Complaint

    Date:06/18/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Them **** idiots took a payment from me a day early because I don't get paid until tomorrow ************ bank account was in the hole this morning which I didn't want to happen anymore. I almost had a heart attack!

    Business Response

    Date: 07/01/2025

    Dear Mr. *******,

    We are sorry this happened to you.  Your contractual agreement is setup on Bi-weekly Thursdays.  On your signed agreement you had a payment due on 6/18, which resulted from 6/19 being a banking holiday.   We send out courtesy emails, texts and calls prior to every payment in case a situation like this arises.  Please reach out to us directly if your contractual pay date is different than your actual pay date in the future and we will be glad to help.  ************.

     

    Best Regards,

    Rescue Bucks

  • Initial Complaint

    Date:05/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I borrowed $200 from this company. I just now informed that I'm required to pay $130 for the next 12 months. When I called them all of the agents I spoke with were very rude, disrespectful, and spoke to me in a very condescending manner. This action is totally unacceptable and should not be tolerated. From anyone. $

    Business Response

    Date: 06/04/2025

    Thank you for providing us with the opportunity to respond to the customer's concern. 
    ***** ***** requested and was funded a $200 loan on 04/25/25 in good faith of the representations made in their loan application. The loan terms and repayment schedule were provided to the customer for review and approval at the time of loan origination.  ***** ***** had ample opportunity to review the repayment terms of the loan and reach out to us with any questions. To date, they have made a total repayment of $160.77 toward the loan of $200. 

    Still, in an effort to provide the customer with superior customer service and cancel the loan and its obligation thereunder, we are willing to accept the final payment of $139.23 in order to cancel the loan.   As long as the payment is received by June 30th,2025.

    Rescue Bucks is not waiving any of its rights or privileges by providing you and the customer with a response to your communication.

    Sincerely,

    Tule Lake Lending dba Rescue Bucks 

  • Initial Complaint

    Date:04/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got this offer with rescue bucks and accepted the offer because the person I spoke to said once I pay the payments every pay day that the payments will lead to me paying the full amount of $350 but they charged me $89 dollars for 4 months. I called them and asked why was the balance not getting smaller the rude employee said because I have to pay it all in full plus interest plus all the payments they had charged me. I am homeless and living in my car have no help and I really tried to pay off but its so much money there charging. How can I do it to not get into no trouble.

    Business Response

    Date: 05/06/2025

    Thank you for providing us with the opportunity to respond to the customer's concern. 

    Ms. ******* requested and was funded a $300 loan on 01/22/25 in good faith of the representations made in her loan applications. The loan terms and repayment schedule were provided to the customer for review and approval at the time of loan origination. To date, the customer has made a partial repayment on her loan. 

    Please note, as a one- time courtesy, we have placed the customer on our Do Not Call list and will cease all collection and communication efforts 

    Rescue Bucks is not waiving any of its rights or privileges by providing you and the customer with a response to your communication.

    Kind regards
    Rescue Bucks 

  • Initial Complaint

    Date:04/07/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I borrowed $225 in February they slapped a $1259 finance charge on me. My payment of $123 was paid for March and April so as Im concerned Im paid in full so I thought. I didnt know that I still had a balance until I went to reapply for another loan and it was denied.

  • Initial Complaint

    Date:04/04/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed emergency money in October 2024 so that I could pay rent where my wife and sister-in-law (both cannot work due to health reasons) and myself would not become homeless. I knew it was an over priced loan and was to have payments through the middle of March 2025 which took a $500 loan to at this point $2423 as of this date in April 2025. This company preys on the people that are in need to stay afloat in this economy and they take advantage of those that can't afford what appears to be a scam/loan shark practice of so called financial assistance.I also understand that the BBB has tried to contact them and they do not reply, as well as do not belong to the BBB. I would think or hope that the BBB would turn this over to the state and federal Attorney General's for an investigation into this matter as they are continuing to operate fraudulently and yes, taking high interest payment beyond a point where they shouldn't.Just reading the complained here, if I do nothing, I would pay back over $5000 for a $500 loan. Help shut them down

  • Initial Complaint

    Date:03/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are scammers they scamming me on a $600 dollars loan and taking money out my account every time I get paid I called them and they said I still owed them and this time the payment went up the lady said I now owe $700 ain't no way I possible

  • Initial Complaint

    Date:01/23/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company Rescue bucks is a modern day loan shark business. I borrowed $200 a few months ago not knowing that it was going to cost me $1000s if dollars in the end. I would avoid this company at all costs.

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